HOW WE COMMUNICATE WITH YOU. We will send statements and other communications by ordinary mail to the address in our records for the Primary Cardholder. With the Primary Cardholder’s consent, and if we agree to do so, we may also send statements and other communications by another method, including electronically. We may also send copies of the statements and other communications to an Authorized User if requested to do so or required by law. The Primary Cardholder and each Authorized User agrees that we can share the statement, any information on the statement or other communications or information about the Account with any Cardholder without telling the other Cardholders. We consider communication to the Primary Cardholder as communication to all Cardholders. You must tell us immediately about any address change or other information to keep our records current. We are not responsible if the Primary Cardholder does not receive a statement or other communication if we send it to the address or other contact information we have in our records. For our mutual protection, we may record telephone calls that relate to the Account. If there is fraud or potential fraud on the Account, we may send you communications by telephone, mail, email, SMS text message or any other electronic communication method.
HOW WE COMMUNICATE WITH YOU. 17.1. We will send statements and any other notices in connection with this Agreement only to the Primary Cardholder, and any communication to the Primary Cardholder is deemed to be sufficient communication to all Cardholders.
17.2. Unless the Primary Cardholder agrees to receive statements and any other notices in electronic form, such as online, via email or any other electronic means, statements and any noticesunderthisAgreementwill be sentto the PrimaryCardholder by ordinary mail to the Primary Cardholder’s address that appears in our records and will be deemed to have been received by you on the fifth day following the date that we mail it unless there is a postal strike or other disruption affecting mail de- livery. In such case,you must contact us monthly during such strike or disruption to obtainstatementinformationandyou arestillrequired to makeallpayments when due under this Agreement.
17.3. If you have agreed that we may provide statements and notices to you in electronic form, each statement and notice will be deemed to have been received by you on the day that we send or post xx.Xxx must immediately notify us of any change in your physical or mailing address and other contact information. If you receive notifications by email, you mustimmediately notify us of any change in your email address.
HOW WE COMMUNICATE WITH YOU. We will send statements and other communications by ordinary mail to any one of you at the address in our records. We may, but are not obligated to, send statements and other communications to more than one of you. We may also send statements and other communications by another method, including electronically, if we agree to. Communication with one of you will be sufficient. Each of you and all Cardholders agree that the statement, information on the statement and other communications or information about the Account may be shared with you or any Cardholders without notice to you or other Cardholders, if requested and if we agree, or are required to do so by law. You must tell us immediately about any address change or other information to keep our records current. We are not responsible if you do not receive a statement or other communication if we send it to the address or other contact information we have in our records. For our mutual protection, we may record telephone calls that relate to the Account. If there is fraud or potential fraud on the Account, we may send you communications by telephone, mail, email, SMS text message or any other electronic communication method.
HOW WE COMMUNICATE WITH YOU. You agree that we, any of our affiliates, and our successors and assigns and any of their or our agents or service providers, (the "Calling Parties") may call you, leave a voicemail for you, deliver a prerecorded or artificial voice message or send you a text, e-mail or other electronic communication at any telephone number or e-mail address you provide (or have provided or will provide) to any of the Calling Parties, or send you a message by physical delivery to any address you provide to us (each, a "Communication"). You also agree that such Communications may be placed for any non-marketing purpose related to this Agreement or any other contract or agreement you have (or have had or will have) with us. Communications may be played by a machine automatically when the telephone is answered, whether answered by you or someone else. You understand that these Communications may also be recorded by your voicemail system. You understand that, when you receive such Communications, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services, and that you will be solely responsible for such charges. You agree that the Calling Parties will not be liable to you for any fees, inconvenience, annoyance or loss of privacy in connection with any Communication. You further understand that anyone with access to your telephone or e-mail account may listen to or read the messages, notwithstanding the Calling Parties’ efforts to communicate only with you. If any telephone number you have provided to the Calling Parties changes, or if you cease to be the owner, subscriber or primary user of any such telephone number, you agree to immediately give any of the Calling Parties notice of such facts so that the Calling Parties may update their records. You understand and agree that, subject to applicable law, the Calling Parties may monitor and/or record any and all of your telephone conversations with any of their representatives for training, quality control, evidentiary, and any other purposes. However, the Calling Parties are not under any obligation to monitor, record, retain, or reproduce such recordings, unless required by applicable law.
HOW WE COMMUNICATE WITH YOU and share information with credit bureaus
HOW WE COMMUNICATE WITH YOU. Account Documentation will be sent by ordinary mail to the civic address appearing in our records for the Primary Cardholder, unless, to the extent permitted by applicable law, the Primary Cardholder consents in writing or electronically to receiving Account Documentation electronically and/or through our Online Services. If we send Account Documentation to the Primary Cardholder and it is returned because of an invalid address or invalid e-mail address, we will not issue further Account Documentation or notices until the correct address or email address is received, and we may restrict the use of your Account. In the case of a postal strike or other disruption affecting mail delivery, the Primary Cardholder is required to make all payments when due under the Agreement and may do so by contacting us to request updated Account information. We are not responsible for the failure of a Cardholder to receive Account Documentation, if sent to the address or email address appearing in our records or through the Online Services. You must immediately notify us of any changes in your address or e-mail address. We will determine your place of residence for all purposes based on the postal code we have on file at the time. We will not open an Account or issue Cards to Cardholders residing outside of Canada or residents of Quebec. If you move to Quebec or outside of Canada, you agree: (i) to pay us all that you owe us without any deductions for any taxes and withholding that your new country may impose; and (ii) to close your Account with us.
HOW WE COMMUNICATE WITH YOU. 2.1 How to contact us. You can contact us with questions or request a refund in any of these ways:
1. [online](xxxxx://xxxx.xxxxxxx.xxx/s/contact?language=enUS), 2. by telephone at +00-000-000-0000, or
3. by mail to our registered address at 00 Xxxxxxxxx Xxxxxx, London W1T 4EZ, UK for the attention of Customer Services.
2.2 Contacting us about serious issues. Contact us by telephone immediately if you think you are a victim of fraud or a security breach (for example, if the Services were used from your account without your permission or the email address on your Profile has been compromised). Once we are notified, we will suspend the use of your Profile and Portal until security issues are resolved. If you think someone is using our Services inappropriately, or if you receive any fake/phishing emails that say they are from Remitly, please forward them to us at [xxxxx@xxxxxxx.xxx](mailto:xxxxx@xxxxxxx.xxx). Please be aware that we will never ask for your Portal password or payment information. We will contact you using appropriate means if we suspect fraud or security threat to your Profile or Portal/
2.3 Equipment you need to contact us. In order to contact us online, by email or through your Portal, you will need certain equipment. This can be a mobile device, smartphone, tablet or computer that is compatible with our Services and systems and gives you access to the internet (altogether, Equipment).
2.4 How we will communicate with you. We will communicate with you by email or phone (including text messages), on your Profile, through our website or our Mobile App. We won't communicate with you by post or other non-electronic ways unless we are required to by law. You can withdraw your consent to receive communications electronically by notifying us, but if you do, you will not be able to use our Services.
2.5 Information we will share with you. We will provide you with information about:
1. this Agreement and your use of the Services, 2. disclosures about the Services or Remitly, 3. customer service communications (including anything related to fraud, security threats or errors/unauthorised use of the Service), and
4. any other information we are required to provide you by law.
2.6 Communications will be in English. We will provide our Services, communicate with you and agree to this Agreement with you in English. If your Equipment is set to another language when you use the Services or read and agree to this Agreement, only the English language version o...
HOW WE COMMUNICATE WITH YOU and the Business
HOW WE COMMUNICATE WITH YOU. You can elect to receive statements and other communications from us electronically or by mail. If you elect to receive information by mail, statements and other communications will be sent by regular mail to the address we have on file for you. If you choose to receive information electronically, statements will be posted to your online Tangerine Inbox, and a notification may be provided to you by email (depending on your chosen notification settings). If you provide us with your email address, we may also send other communications to you by email. Even if you elect to receive statements and notifications electronically, we have the option to send them to you by mail instead. Communications sent to you by mail will be considered to have been received by you five (5) business days after we mail it, or at the time of sending in the case of an electronic method, or when delivered in the case of a communication provided by hand. For our mutual protection, we may record all telephone calls that relate to the Credit Card Account. Each Authorized User acknowledges that the statement, any information on the statement and other communications will be provided to the Primary Cardholder without notice to any and all Authorized Users, and that this acts as sufficient communication to all Cardholders and Authorized Users.
HOW WE COMMUNICATE WITH YOU. 15.1. We will send statements and any other notices in connection with this Agreement to each Cardholder at the address on our records for the Account, unless each Cardholder consents to having the documents sent to only one of you. To make any changes to who is receiving statements and notices, please contact Customer Service at the telephone number set out in “Contacting Us”.
15.2. We may offer you the ability to receive statements and other notices in electronic form. Unless a Cardholder agrees to receive statements and any other notices in electronic form, such as online, via email or any oth-
15.3. If we offer the ability to do so and you have agreed, we may provide statements and notices to you in electronic form, each statement and notice will be deemed to have been received by you on the day that we send or post it. You must immediately notify us of any change in your physical or mailing address and other contact information. If you receive notifications by email, you must immediately notify us of any change in your email address.
