Informal Issue Resolution Sample Clauses

Informal Issue Resolution. Where an Employee becomes aware of an event giving rise to an issue, the Employee, the Union representative (if desired) and a Supervisor will meet to have a respectful, open, and honest dialogue to resolve the issue within five (5) working days prior to formalizing it as a grievance. Failing satisfactory resolution in the Informal Issue Resolution stage, the Union may within ten (10) working days from the decision arising from the informal meeting file a grievance in writing. In the event the Union wishes to file a policy grievance it shall commence at Step 2. In the event the Company wishes to file a grievance it shall commence at Step 2. Grievance Step 1 Within ten (10) working days from the date the grievance was filed the Union and the designated Employer representative(s) (including an HR representative) shall hold a grievance meeting. Within ten (10) working days of the grievance meeting the Company will give a response in writing to the Union. Failing satisfactory resolution in Step 1 the Union shall within ten (10) working days submit the Grievance in writing to the General Manager. The Parties shall hold a Step 2 grievance meeting within ten (10) working days with the Union and the General Manager or designate. Within ten (10) working days from the date of the Step 2 meeting, the Employer will provide a written response to the Union. Grievance Step 3 Failing satisfactory resolution in Step 2, the Union or the Employer shall, within thirty (30) calendar days receipt of the response from Step 2, notify the other party, in writing, of its intention to advance the grievance to arbitration. The forgoing timeframes may be extended by mutual agreement. Arbitration Process In the event a grievance is not settled through the procedure outlined in Article 13, an Arbitrator shall be mutually selected within fifteen (15) working days of receipt of the response in 13.6. Upon mutual agreement the use of an Arbitration Board may be used. In such event, each Party shall select a nominee forthwith and the nominees shall mutually agree to an Arbitrator within fifteen (15) working days. The decision of the Arbitrator shall be final and binding on both Parties. Each party shall be responsible for:
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Informal Issue Resolution 

Related to Informal Issue Resolution

  • Issue Resolution (a) S&SC addresses incidents based on the severity of the incident. S&SC shall use reasonable efforts to respond to Customer within the timeframes specified herein. S&SC shall consider Customer input when assigning a severity level to individual incidents.

  • Issue Resolution Process Section 1001:

  • Issue Resolution Procedures As soon as possible after any occupational health and safety issue has been reported, the company’s or management representative and elected safety representative must meet to try to resolve the issue. The resolution of the issue must take into account those of the following factors that are relevant: o Whether the hazard or risk can be isolated o The number and location of employees affected o Whether appropriate temporary measures are possible or desirable o Whether environmental monitoring is desirable o The time that may elapse before the hazard or risk is permanently corrected o Who is responsible for performing work and overseeing the removal of the hazard or risk. As soon as possible after the resolution of an issue, details of the agreement must be brought to the attention of affected employees in an appropriate manner. Should the matter not be resolved, the issue shall be dealt with in line with Clause 20 of the VBIA “Safety Disputes Resolution Procedure”.

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

  • Informal Resolution Process It is the declared objective of the University and the Union to encourage the prompt resolution of potential causes for dismissal in the interest of maintaining harmony within the campus environment. Whenever practicable, before a formal recommendation for dismissal is initiated, every effort should be made to resolve or remediate the problem. Unless the individual concerned requests otherwise, the following efforts to resolve the problem will be undertaken in all cases where the issue is the individual’s performance and may be undertaken at the University’s discretion in other instances. The Department Personnel Committee, the Department Chair or Head, the individual concerned, and his or her union representatives may review the matter and explore a mutually acceptable resolution of the matter. The Xxxxxxx and/or appropriate Xxxx may, upon request of the Department Personnel Committee, the Department Chair or Head, the individual concerned, or the union representatives, join in the discussions about resolving the matter. Informal attempts at resolution shall not extend beyond thirty days without the written agreement of the individual concerned and the Xxxxxxx.

  • Informal Resolution Outcomes a. When a complainant approaches an administrative officer and alleges harassment by another BCTF member, the following shall apply:

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • Formal Resolution 1. Service Provider or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).

  • Disputes Resolution 10:01 Jurisdictional disputes involving workers employed under this Collective Agreement shall henceforth be resolved under the provisions of the Canadian Jurisdictional Disputes Plan in accordance with its rules and regulations and without work stoppage, slow down or other lack of production, and it is further agreed that a jurisdictional dispute shall in no way interfere with the progress or prosecution of work.

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