KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. 8.4.1 The Supplier shall comply with the Key Performance Indicators as set out in Framework Schedule 8, Section 3 (Key Performance Indicators). 8.4.2 The Supplier shall provide monthly and quarterly Highlight Reports to the Authority, to include the following information:  Supplier’s performance against Service Levels (as set out in the Call Off);  identified risks and issues and measures put in place to mitigate;  proposals on and/or progress against agreed initiatives to perform within a leaner process;  proposals on and/or progress against agreed initiatives to provide economies of scale. 8.4.3 The Supplier shall complete a template Dashboard Report and shall utilise graphs and charts to indicate trends and variances. The template shall be provided by the Authority. 8.4.4 The Supplier shall provide a Dashboard Report to cover a period of time specified by the Authority, on a quarterly, bi-annual and annual basis. The content of the Dashboard shall provide high level information on the following as a minimum, unless otherwise specified by the Authority:  total service revenue per month;  total number of Contracting Authorities’ Call Offs per month;  savings summary;  opportunity pipeline;  Service Level performance statistics;  marketing and Communications summary.

KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. 11.4.1. The Supplier shall comply with the Key Performance Indicators as agreed at Call Off stage. 11.4.2. The Supplier shall provide monthly and quarterly Highlight Reports to Contracting Authorities, to include the following information:  Supplier’s performance against Service Levels (as agreed at Call Off stage);  identified risks and issues and measures put in place to mitigate;  proposals on and/or progress against agreed initiatives to perform within a leaner process;  proposals on and/or progress against agreed initiatives to provide economies of scale.

KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. 9.19.12.1 The Supplier shall comply with the Key Performance Indicators as set out in this Framework Schedule 2 and Section 3 (Key Performance Indicators) of Framework Schedule 8 (Framework Management). 9.19.12.2 The Supplier shall provide monthly, quarterly, bi-annual and annual Highlight Reports to the Authority, which shall include the following information:  Supplier’s performance against Service Levels (as agreed at the Call Off stage);  Identified risks and issues and measures put in place to mitigate;  Proposals on and/or progress against agreed initiatives to perform within a leaner process;  Proposals on and/or progress against agreed initiatives to provide economies of scale.  High level information on the following as a minimum, but may be subject to change: o Destruction: number of Files and/or Boxes destroyed o Destruction: number of Files and/or Boxes rejected for destruction o Percentage fill rates of Boxes o Record retrievals per key Contracting Authorities Business area o Record Intakes 9.19.12.3 The Supplier shall utilise graphs and charts to indicate trends and variances.

KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. The Supplier shall comply with the Key Performance Indicators as set out in paragraphs 5.8, 5.9 and 5.10 of this this Framework Schedule 2 (Part A: Goods and Services) and Framework Schedule 8 (Framework Management), Section 3 (Key Performance Indicators).

KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. 9.3.1 The Supplier shall comply with the Key Performance Indicators as agreed at Call Off stage, in accordance with Schedule 6 (Service Levels, Service Credits and Performance Monitoring). 9.3.2 The Supplier shall provide monthly and quarterly Highlight Reports to Contracting Authorities, to include the following information:  Supplier’s performance against Service Levels (as set out in Call Off Schedule 6 Service Levels, Service Credits and Performance Monitoring);  identified risks and issues and measures put in place to mitigate;  proposals on and/or progress against agreed initiatives to perform within a leaner process;  proposals on and/or progress against agreed initiatives to provide economies of scale.

KEY PERFORMANCE INDICATORS AND PERFORMANCE MANAGEMENT. 10.4.1. The Supplier shall comply with the Key Performance Indicators as set out in paragraphs 4.6, 4.7 and 4.8 of this Framework Schedule 2 and Framework Schedule 8 – (Framework Management), Section 3 (Key Performance Indicators). 10.4.2. The Supplier shall provide monthly and quarterly Highlight Reports to the Authority, to include the following information:  Supplier’s performance against Service Levels (as agreed at the Call Off stage);  identified risks and issues and measures put in place to mitigate;  proposals on and/ or progress against agreed initiatives to perform within a leaner process;  proposals on and/ or progress against agreed initiatives to provide economies of scale. 10.4.3. The Supplier shall complete a template Dashboard Report and shall utilise graphs and charts to indicate trends and variances. The template shall be provided by the Authority. 10.4.4. The Supplier shall provide a Dashboard Report to cover a period of time specified by the Authority, on a quarterly, bi-annual and annual basis. The content of the Dashboard shall provide high level information on the following as a minimum, unless otherwise specified by the Authority:  total Service Revenue per month;  total number of Devices supplied per month;  total number of Contracting Authorities Call Offs per month;  quarterly capital/hardware sales/ quarterly Service Review;  quarterly sales value per Contracting Authority sector;  Machines in Field (MIF) – Number of Devices deployed;  savings summary;  opportunity pipeline;  Service Level performance statistics;  marketing and Communications summary;  trend analysis Data;  lessons learned (in the defined reporting period);  WEEE – details of Equipment repatriated/to be repatriated;

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KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).
Continuity of Service and Performance Unless otherwise agreed in writing, the Parties shall continue to provide service and honor all other commitments under this Agreement during the course of a Dispute with respect to all matters not subject to such Dispute.
Continuing Performance (a) The obligations under this Agreement continue until satisfied in full and do not merge with any action performed or document executed by any Party for the purposes of performance of this Agreement. (b) Any representation in this Agreement survives the execution of any document for the purposes of, and continues after, performance of this Agreement. (c) Any indemnity given by any Party under this Agreement: (i) constitutes a liability of that Party separate and independent from any other liability of that Party under this Agreement or any other agreement; and (ii) survives and continues after performance of this Agreement.
Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).
School Performance The School shall achieve an accountability designation of Good Standing or Honor on each of the three sections of the Performance Framework. In the event the School is a party to a third party management contract which includes a deficit protection clause, the School shall be exempt from some or all measures within the financial portion of the Performance Framework. In accordance with Charter School Law, the Authorizer shall renew any charter in which the public charter school met all of the terms of its performance certificate at the time of renewal.
CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.
Product Performance Contractor hereby warrants and represents that the Products acquired by the Authorized User under the terms and conditions of this Contract conform to the specifications, performance standards and documentation in the Authorized User Agreement., and the documentation fully describes the proper procedure for using the Products. Contractor further warrants and represents that if the Products acquired by the Authorized User pursuant to an Authorized User Agreement under this Contract include software application development, software application customization, software programming, software integration or similar items (“Software Deliverables”) then such Software Deliverables shall be free from defects in material and workmanship and conform with all requirements of the Contract and Authorized User Agreement for the warranty period of one (1) year from the date of acceptance of the completed project (“Project warranty period”). Contractor also warrants that the Products, in the form provided to the Authorized User, do not infringe any copyright, trademark, trade secret or other right of any third party.
Portfolio Expense and Performance Data The Trust shall provide such data regarding each Portfolio’s expense ratios and investment performance as the Company shall reasonably request, to facilitate the registration and sale of the Variable Contracts. Without limiting the generality of the forgoing, the Trust shall provide the following Portfolio expense and performance data on a timely basis to facilitate the Company’s preparation of its annually updated registration statement for the Variable Contracts (and as otherwise reasonably requested by the Company), but in no event later than 10 calendar days after the close of each Portfolio’s fiscal year: (a) The gross “Annual Portfolio Company Expenses” for each Portfolio calculated in accordance with Item 3 of Form N-1A, before any expense reimbursements or fee waiver arrangements (and in accordance with (i) Instruction 16 to Item 4 of Form N-4, and (ii) Instruction 4(a) to Item 4 of Form N-6); (b) The net “Annual Portfolio Company Expenses” (aka “Total Annual Fund Operating Expenses”) for each Portfolio calculated in accordance with Item 3 of Form N-1A, that include any expense reimbursements or fee waiver arrangements (and in accordance with (i) Instruction 17 to Item 4 of Form N-4, (ii) Instruction 4 to Item 17 of Form N-4, (iii) Instruction 4(b) to Item 4 of Form N-6, and (iv) Instruction 4 to Item 18 of Form N-6), and the period for which the expense reimbursements or fee waiver arrangement is expected to continue and whether it can be terminated by the Portfolio (or Fund); and (c) The “Average Annual Total Returns” for each Portfolio (before taxes) as calculated pursuant to Item 4(b)(2)(iii) of Form N-1A (for the 1, 5, and 10 year periods, and in accordance with (i) Instruction 7 to Item 17 of Form N-4, and (ii) Instruction 7 to Item 18 of Form N-6).
Security for Performance In the event that Exhibit A Section 4 indicates the need for Consultant to provide additional security for performance of its duties under this Agreement, Consultant shall provide such additional security prior to commencement of its Required Services in the form and on the terms prescribed on Exhibit A, or as otherwise prescribed by the City Attorney.
Performance Indicators The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a

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