Metrics Planning and Reporting. The purpose of this activity is to define performance metrics to be collected and reported by the data systems and services providers funded by ESE. In addition, this activity will include defining/refining processes needed for metrics collection and reporting. There are several purposes for collecting and reporting on performance metrics: • Reporting on metrics is a requirement placed on ESE by the Government Performance Results Act (GPRA)9. Performance metrics must be defined and annual goals established. Annual reports must be provided to the Office of Management and Budget on the actual achievement of these predefined metrics. • Appropriate metrics assist ESE in making decisions on continued funding of activities • Metrics will assist in ensuring interface requirements between different entities funded by ESE are being met, and that ESE can meet its overall goals • Success measures help the data systems and services providers track their own performance and their users’ satisfaction to help with internal management decisions Each of these purposes may involve definition and collection of metrics at different levels of detail, even though there may be some overlap among the sets of metrics needed for the different purposes. The collection and reporting frequencies for the metrics also vary depending on the purpose. It is difficult, if not impossible, to define a set of metrics that will remain static over a long period of time. Therefore, an on-going process is required to define and refine metrics with the participation by the funded data systems and services providers. Also, it is useful for the ESE-funded entities to collaborate in defining common sets of metrics and tools that will assist in collecting them in order to reduce the effort needed in collection and reporting. In the case of metrics needed for ESE’s reports under the GPRA, it is essential that the metrics be collected in a manner suitable for integration and aggregation. Hence, in this case, common formats and standards need to be adopted. The Earth Science Enterprise reports metrics to OMB per the annual performance plan for the GPRA. The metrics to be reported are proposed by ESE each autumn as part of the fiscal year program submission. This year (FY2002) ESE is proposing GPRA metrics for FY04. At the inception of the EOS era, the GPRA metrics defined for EOSDIS were primarily output metrics. The Enterprise wishes to move to outcome metrics, and has begun to do so by adding user satis...
Metrics Planning and Reporting. Degree of expertise in: • Metrics development, collection, and reporting. • Developing and maintaining software tools for metrics collection and reporting if proposal offers to provide such tools.
