Non-Emergency Calls. The Contractor shall respond to non-emergency visits within 72 hours of notification. The response shall consist of an initial assessment of the conditions and/or any necessary corrective actions. Failure to respond within the 72-hour timeframe may result in termination of the Contract in accordance with the terms and conditions contained herein.
Non-Emergency Calls. A supervisor or manager must respond to non- emergency calls, or e-mails within one hour of the call being placed, or the email being sent. All actions required to resolve the non-emergency issue(s) must be completed by the next business day unless otherwise directed by the Contract Administrator, or designee. Failure to respond and take appropriate corrective action within the time frame specified may result in termination of the Contract.
Non-Emergency Calls. The Employer agrees to pay the “other” rate for all non-emergency calls to any volunteer firefighter, including officers, so authorized by the Fire Chief or his designate. Non-emergency calls include but are not limited to: police assistance calls, fire picket, ground searches, medical assist or lift calls, fire prevention services, assistance with fire investigations or the OFMO. Non-emergency calls are calls where volunteers are not paged. Where volunteers are paged, or where a non-emergency call becomes an emergency, the response rate will be paid.
Non-Emergency Calls. All other calls of a non-emergency nature, and not referenced above, will be responded to as quickly as possible dependent upon available manpower and emergency calls taking precedence. Non-emergency calls may include, but are not limited to, matters such as investigation of State Statute and County ordinance violations relating to animals.
Non-Emergency Calls. The following are NOT considered emergency calls and are billable: No hot water, abnormal sounds in heating system, water leaks, air in system(s). Non-emergency calls are serviced during normal business hours. If after hours, then non-emergency call will be chargeable.
Non-Emergency Calls. Contractor shall respond to calls for non-emergency maintenance or repairs within 24 hours of notification during normal working hours (Monday through Friday, between the hours of 8:00 am and 5:00 pm). If repairs require additional time, Contractor will provide the Contract Manager with an estimate for start and completion. If the timeframe required does not meet PARD’s requirements, the call may be upgraded to an Emergency Call.
Non-Emergency Calls. Upon receipt of a non-emergency call for service from the public pertaining to investigation or enforcement of an incident that is within the primary responsibility of the other police department, the receiving department will (1) inform the caller that the other department will be notified and (2) shall promptly notify the other department of the call.
Non-Emergency Calls. A supervisor or manager shall respond to non- emergency calls, incidents, maintenance related issues, or e-mails within one (1) hour of the call being placed, or the email being sent. A log must be kept documenting all incidents. All actions required to resolve the non-emergency issue(s) or deficiencies must be completed by the next business day unless otherwise directed by the Technical Representative or designee.
Non-Emergency Calls
