PATRON DISPUTES. The Tribal Gaming Agency shall promulgate regulations consistent with fairness and prevailing industry standards governing patron disputes over the play or operation of any game, including any refusal to pay to a patron any alleged winnings from any Gaming Activities. The regulations shall meet the following minimum standards:
(a) If patron makes an oral or written complaint to personnel of the Gaming Operation over the play or operation of any game within three (3) days of the play or operation at issue and the Gaming Operation does not resolve the complaint to the patron's satisfaction, the Gaming Operation shall provide the patron with a form on which the patron may submit within fifteen (15) days of receipt of the form his/her complaint in writing to the Tribal Gaming Agency for resolution by the Tribal Gaming Agency, and informing the patron that if dissatisfied with the Tribal Gaming Agency's resolution and if the amount in dispute is reasonably likely to exceed five hundred dollars ($500.00), the patron will have the right to seek resolution in either the tribal court (Tribal Court) if the Tribe has a Tribal Court, or if the Tribe does not have a Tribal Court, by a three (3)-member tribal claims commission consisting of a representative of the tribal government and at least one (1) commissioner who is not an enrolled member of the Tribe (Claims Commission), pursuant to the terms and provisions in subdivision (c). If the patron is not provided with the aforesaid form and notification within thirty (30) days of the date upon which the patron timely submitted his/her complaint, the patron shall have 180 days from the date the claim arose in which to file the claim directly with the Tribal Court or Claims Commission.
(b) Upon receipt of the patron’s written request for a resolution of the patron’s complaint pursuant to subdivision (a), the Tribal Gaming Agency shall conduct an appropriate investigation, shall provide to the patron a copy of its regulations concerning patron complaints, and shall render a decision in accordance with industry practice. The decision shall be issued within sixty (60) days of the patron’s request, shall be in writing, shall be based on the facts surrounding the dispute, and shall set forth the reasons for the decision. If the amount in dispute is five hundred dollars ($500.00) or less, the Tribal Gaming Agency's decision shall be final and not subject to further review.
(c) If the patron is dissatisfied with the decision of ...
PATRON DISPUTES. Section 8.1. 10(d) of the 1999 Compact is repealed and replaced by the following:
PATRON DISPUTES. 62 Sec. 11.0. Off-Reservation Environmental and Economic Impacts. 64 Sec. 12.0. Public and Workplace Health, Safety, and Liability. 73
PATRON DISPUTES. A. Section 8.1.10(d) of the 1999 Compact is repealed and replaced by the following:
Section 8.1. 10(d). The Tribal Gaming Agency shall promulgate regulations governing patron disputes over the play or operation of any game, including any refusal to pay a patron any alleged winnings from any Gaming Activities, which regulations must meet the following minimum standards:
(i) A patron who makes a complaint to personnel of the Gaming Operation over the play or operation of any game within seven (7) days of said play or operation shall be advised in writing of his or her right to request, within fifteen (15) days of the date of said dispute, resolution of the complaint by the Tribal Gaming Agency, and if dissatisfied with the resolution, to seek binding arbitration of the dispute before a retired judge pursuant to the terms and provisions in subparagraph (iii).
(ii) Upon request by the patron for a resolution of his or her complaint, the Tribal Gaming Agency shall conduct an investigation, shall provide to the patron a copy of its regulations concerning patron complaints, and shall render a decision consistent with federal gaming standards. The decision shall be issued within sixty (60) days of the patron’s request, shall be in writing, shall be based on the facts surrounding the dispute, and shall set forth the reasons for the decision.
(iii) If the patron is dissatisfied with the decision of the Tribal Gaming Agency, or no decision is issued within the sixty (60) day period, the patron may request that any such complaint over any claimed prizes or winnings and the amount thereof, be settled by binding arbitration before a single arbitrator, who shall be a retired judge, in accordance with the streamlined arbitration rules and procedures of JAMS (or if those rules no longer exist, the closest equivalent). Upon such request, the Tribe shall consent to such arbitration and agree to abide by the decision of the arbitrator; provided, however, that if any alleged winnings are found to be a result of a mechanical, electronic or electromechanical failure, which is not due to the intentional acts or gross negligence of the Tribe or its agents, the arbitrator shall deny the patron’s claim for the winnings but shall award reimbursement of the amounts wagered by the patron which were lost as a result of any said failure. To effectuate such consent, the Tribe shall, in the exercise of its sovereignty, waive its right to assert sovereign immunity in connection with the arb...
PATRON DISPUTES. The Gaming Operation shall promulgate, and shall maintain in continuous force, Policy Number 000-0-0000, entitled “Patron Disputes,” as set forth in Appendix E beginning on page E-1 to this Compact. Any subsequent revisions to this policy shall provide substantially equivalent procedures for the fair and timely resolution of patron disputes and the Gaming Operation shall provide the State Gaming Agency with a copy of any such revised policy within thirty (30) days of its adoption. The Tribe hereby waives its tribal sovereign immunity with respect to any patron dispute administered in conformity with this patron dispute policy.
PATRON DISPUTES. 73 Sec. 11.0. Off-Reservation Environmental Impacts. 75 Sec. 11.1. Off-Reservation Environmental Impact Requirement Procedures. 75 Sec. 11.2. Tribal Environmental Protection Ordinance. 76 Sec. 11.3. Activity Not a Project. 77 Sec. 11.4. Categorical Exemptions. 77 Sec. 11.5. Initial Study, Negative Declaration, Mitigated Negative Declaration. 79 Sec. 11.6. Off-Reservation Environmental Impacts of TEID Projects. 81 Sec. 11.7. TEID Procedures. 81 Sec. 11.8. TEID Dispute Resolution. 86 Sec. 11.9. State TEID Environmental Review Dispute Resolution Process. 88 Sec. 11.10. State and Tribe’s Dispute Resolution Process. 90 Sec. 11.11. Tribal Environmental Impact Report for TEIR Project. 92 Sec. 11.12. Notice of Preparation of Draft TEIR. 95 Sec. 11.13. Notice of Completion of Draft TEIR. 96 Sec. 11.14. Issuance of Final TEIR. 97 Sec. 11.15. Intergovernmental Agreement. 99 Sec. 11.16. Arbitration. 101 Sec. 11.17. Failure to Prepare Adequate TEIR or TEID. 102 Sec. 12.1. General Requirements. 103 Sec. 12.2. Tobacco Smoke. 103 Sec. 12.3. Health and Safety Standards. 103 Sec. 12.4. Tribal Gaming Facility Standards Ordinance. 111 Sec. 12.5. Insurance Coverage and Claims. 111 Sec. 12.6. Participation in State Programs Related to Employment. 115 Sec. 12.7. Emergency Services Accessibility. 119 Sec. 12.8. Alcoholic Beverage Service. 119 Sec. 12.9. Possession of Firearms. 119 Sec. 12.10. Labor Relations. 119
PATRON DISPUTES. The Tribal Gaming Agency shall promulgate regulations governing patron disputes over the play or operation of any game, including any refusal to pay to a patron any alleged winnings from any Gaming Activities, which regulations must meet the following minimum standards:
(a) A patron who has a dispute over the play or operation of any game of the Gaming Operation must make a written complaint to personnel of the Gaming Operation within seven (7) days of the play or operation at issue (Initial Complaint).
(1) If the patron’s Initial Complaint is not resolved to the patron’s satisfaction by the Gaming Operation’s management, the patron shall be given written notice by the Gaming Operation that the patron has the right to request, in writing, resolution of the complaint by the Tribal Gaming Agency. The patron must make the request to the Tribal Gaming Agency within fifteen
PATRON DISPUTES. 10, subdivision (d) is repealed and replaced by the following:
PATRON DISPUTES. A. Section 8.1.10(d) of the 1999 Compact is repealed and replaced by the following:
Section 8.1. 10(d). The Tribal Gaming Agency shall promulgate regulations governing patron disputes over the play or operation of any game, including any refusal to pay a patron any alleged winnings from any Gaming Activities, which regulations must meet the following minimum standards:
(i) A patron who makes a complaint to personnel of the Gaming Operation over the play or operation of any game within seven
PATRON DISPUTES. 74 Sec. 11.0. Off-Reservation Environmental Impacts. 76
