Processing Service Levels Sample Clauses

Processing Service Levels a. Blackbaud will disburse employee gifts and matching dollars to charities no later than sixty (60) days after the close of the processing cycle (monthly/quarterly) in which the donation was made. To achieve this service level commitment, Blackbaud requires You to take the following actions: (i) Within five (5) business days of receiving the payroll file, You send to Blackbaud the actual payroll file showing actual funds deducted from employee payroll. (ii) Within five (5) business days of receiving the funding invoice from Blackbaud, You will fund the BBVA Compass account. b. If You cannot meet the above timeline, then Blackbaud will provide You with updated disbursement dates that will extend beyond normal processing times and meet those updated timelines instead. c. The status of each payment and related transaction detail, such as the employee who made the donation, is available to the You via the All-Giving Report found under the site Admin tab. These payments details are updated weekly within the All-Giving Report, and You can access them at any time. d. Checks sent to charities include “Void after 90 days”. If the check is not cashed after the third month’s bank reconciliation, Blackbaud will contact the recipient organization to determine if the check is lost or if a new check needs to be issued. If recipient organization has still not cashed the check after the sixth month’s bank reconciliation, then Blackbaud will make final contact with the recipient organization. If Blackbaud finds that a charity is not able to receive funds following the issuance of a check, Blackbaud will contact You and the employee to determine how the funds should be redirected. e. The employee has access to the following payment status updates of their charity payment within their donation history within the platform: (i) Recorded – User has entered a donation made outside of CSRconnect (ii) Scheduled – User has created a pledge in the system (iii) Processing – Actual file has been received and funds are being invoiced (iv) In transit – Funds have been disbursed to agencies (v) Complete – Checks have been cashed and deposited by agencies (vi) Hold – Donation is on hold
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Processing Service Levels. Equitable shall provide all Services specified herein, and shall meet or exceed service levels set forth herein, to meet Alliance electronic data processing requirements in accordance with this Agreement. Availability as set forth below will be calculated and reported on a monthly and year-to-date basis. Outages as a result of operator, equipment, telecommunications controlled by Equitable, operating system software, unscheduled maintenance and facility failure will be charged against availability. Application or Alliance caused (whether by act or failure to act where there is a duty to act) outages will not be charged nor will outages for scheduled maintenance be charged against availability. All references to time are Eastern Standard Time. Allowance will be made for periods of regular scheduled system maintenance, such as IPL’s, operating system and program product upgrades. Alliance represents and warrants that the service levels set forth below have been achieved continuously for the six (6) months preceding the Start Date. In the event of a misrepresentation hereunder, the service levels to which the misrepresentation relates will be restated downward based upon the mutual agreement of the parties acting reasonably and in good faith . The following preliminary electronic data processing service levels shall be provided: (A) MVS, TSO, CICS, Control-M, CA-7, Telecommunication Access Methodology (“TCPIP”)(excluding Alliance applications.) (B) On-line CICS REGION Application LPAR SLA Start SLA End Production Internal Response Time
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Related to Processing Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Monitoring Services IDT staff shall, using methods that include face-to-face and other contacts with the member, monitor the services a member receives. This monitoring shall ensure that: a. The member receives the services and supports authorized, arranged for and coordinated by the IDT staff; b. The services and supports identified in the MCP as being provided by natural and community supports are being provided; and c. The quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP.

  • Billing Services 6 SECTION 3.01.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Hosting Services NCR Voyix shall furnish facilities, equipment, computer programs and services, as specified from time to time by NCR Voyix, that NCR Voyix deems necessary for operation and maintenance of the System (collectively, the “Hosting Services”).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.