Quality Metrics. 7.1.1 Contractor shall submit reports, with less than 10% requiring more than one revision.
7.1.2 Contractor means and methods meet task order requirements
7.1.3 Contract execution shall conformance with PWS with minimal rework.
7.1.4 Corrective Actions implemented as needed to support project quality
7.1.5 Meeting QA requirements as designated in the QASP as necessary to meet the objectives of the PWS
Quality Metrics. The quality metrics which shall be tracked and reported to CUSTOMER are detailed in EXHIBIT E
Quality Metrics. 8.2.1 The PASSE must report on the quality metrics outlined in this Section of the Agreement.
8.2.2 The PASSE must meet the quality metrics to avoid recoupment or other sanctions under the Agreement, as outlined in Section 14.1.
8.2.3 The quality metrics are as follows:
a. Care Coordinator caseload: Metric Target Reporting to DHS (Frequency/Content) The care coordinator’s assigned caseload will be limited to a maximum of 50 enrolled members. ≥90% of care coordinators will have a caseload of ≤50 enrolled members Quarterly/ Details of monthly caseload for each care coordinator employed, including the names of each enrolled member on the care coordinator’s caseload
b. Initial Contact with Enrolled Member: Metric Target Reporting to DHS (Frequency/Content) Care coordinators must initiate contact with each enrolled member assigned to his or her caseload within 15 business days after effective date of enrollment. ≥75% of members are contacted within 15 business days of assignment by a care coordinator. Quarterly/ Details of initial contact time frame with each enrolled member after their enrollment with the PASSE, including, but not limited to, date of enrollment, date of initial contact attempt, and date of completed initial contact Care coordinators must maintain ongoing contact with each enrolled member assigned to his or her caseload, making at least one contact monthly and at least one contact made in person quarterly. ≥75% of members are contacted monthly and in person quarterly by a care coordinator. Quarterly/ Details of monthly and quarterly contact with each enrolled member including, but not limited to, date of enrollment, date of initial contact, date of monthly contact, date of in person contact d. PCP Assignment Metric Target Reporting to DHS (Frequency/Content) Care coordinators must ensure that all enrolled members assigned to them have selected a Primary Care Physician (PCP), confirm that the member is seeing the PCP as needed, and if necessary, assist the member with selecting a PCP ≥80% of enrolled members will have selected a PCP and will be on the selected PCP’s caseload Quarterly/ Details on the number of enrolled members that have selected and have been assigned a PCP
Quality Metrics. The committee shall have a pre-decisional input into any decrease in the float pool and/or elimination of positions.
Quality Metrics. Vendor shall provide to Newbridge copies of its --- --------------- quality assurance manuals and procedures applicable to the Vendor Products. Vendor shall further grant Newbridge the right to witness Vendor's use of these procedures.
Quality Metrics. Dot Hill will provide NetApp with quality metrics [***] about Dot Hill and Dot Hill’s suppliers. Metrics will include, but are not limited to: ORT testing metrics shall be provided [***] and shall include, but are not limited to: [***]
Quality Metrics. If UAB Medicine is required to track Vendor’s performance of its Obligations because they affect patients and/or patient care as set forth in the Medicare Conditions of Participation and Coverage and/or the requirements of applicable accreditation agencies, UAB Medicine shall establish quality metrics as set forth on Exhibit B for the purpose of tracking Vendor’s performance, such quality metrics to be determined by UAB Medicine in its sole discretion. Vendor shall cooperate with UAB Medicine’s reasonable requests for assistance in quantifying and tracking the quality metrics. UAB Medicine shall notify Vendor in writing if Vendor is not meeting established performance goals and Vendor shall take all reasonable measures to resolve issues in the performance of the Obligations and meeting the established goals. To the extent the Quality Metrics establish mandatory performance goals, UAB Medicine shall have the right to terminate this Agreement upon Vendor’s failure to meet the applicable quality metrics within thirty (30) days, or such other period of time stipulated by UAB Medicine, of delivery of written notice by UAB Medicine. If Vendor fails to cure its non-compliance with the applicable quality metrics within such time frame, this Agreement may be terminated by UAB Medicine at the end of such time period or at a later period as determined by UAB Medicine in its sole discretion.
Quality Metrics. The Contractor shall produce the booklets in accordance with the minimum quality guidelines set forth in the table below. If the Client Agency determines that the booklets fail to meet these quality standards, then, upon receipt of notice from the Client Agency, the Contractor shall, at its sole cost and expense, replace the rejected booklets within the time that the Client Agency specifies in the notice. Quality Dimension Quality Specification Quality Target Error Definition Metric Tolerance Content Integrity Text/Graphics Complete Incomplete, missing, misspellings, or typos Pagination Correct Mispaginated Production Quality Ink Density SWOP target Variation Limit +/- 5% Halftones Precise, No Variation Density Range 1.20 Separations Precise, No Variation Density Range 1.20 Screen Percentage 10% Variation Limit +/- 5% Trapping Precise, No Variation Variation Limit +/- 0.010 in Register Precise, No Variation Variation Limit +/- 0.010 in Color Match Precise, No Variation Density Units: - Color - Black +/- +/- 0.02 0.04 Dot Gain SWOP target Variation Limit +/- 5% Finishing/ Bindery Precise, No Variation Variation Limit +/- 1/16 in Folding Precise, No Variation Variation Limit +/- 1/16 in Packaging Precise, No Variation Mutes Per Thousand 10 Other Flaws No (minimal) flaws Rate Per Thousand 5
Quality Metrics. Vendor shall provide to Newbridge written documentation of the full quality assurance processes for the Vendor Products. Vendor shall further provide written confirmation of its compliance regarding the examination process and where applicable, Vendor shall provide Newbridge with any problems found and their resolution process.
Quality Metrics. 8.3.1 The PASSE must report on the quality metrics outlined in Exhibit I of the Agreement and include Care Coordination Caseload, Initial Contact with Member, Monthly Contact with Member, Quarterly Contact with Member, PCP Assignment, Follow-Up Care, PCSP.
8.3.2 The PASSE must meet the quality metrics to avoid Recoupment or other sanctions under the Agreement, as outlined in Section 14.1.
8.3.3 Healthcare Effectiveness Data and Information Set (HEDIS®) measures a. PASSEs must report HEDIS measures to the National Committee for Quality Assurance (NCQA) in accordance with their due dates. The PASSE must submit a finalized HEDIS report to DHS on June 15th. of the subsequent calendar year.
