Scope of Work Definition Sample Clauses

Scope of Work Definition. 3.1 Project Management 3.2 Customer Relationship Management (“CRM”) inVentiv will provide a fully functioning CRM application utilizing our proprietary, pre-configured build, referred to as the inVentiv General Development Org or “GDO”, of Veeva CRM software, an industry leader in providing cloud-based CRM applications to the Life Sciences industry. The CRM Services include those supported within the inVentiv Health GDO including: • Customer Management across Account Profiles (Individuals & Organizations) • Call Recording, Reporting, and loading of Call Plans • Closed-Loop Marketing (“CLM”); loading and presentation of digital media as part of integrated call record • Sample management and recording of samples and physician signature capture as part of integrated call record, including PDMA/CFR Part 11 Validation • Medical Inquiry Request Form (“MIRF”) including physician signature capture • Field Coaching configuration • Pre-established Reports & Dashboards based on industry best practices to enhance field and field management performance (online only) • iPad/Online Platform options including Online/Home Office PC, Field Tablet PC, and iPad to support mobility needs and improved customer interaction The CRM implementation will be led using an Agile development approach including the following deliverables: Project Deliverable Definition Initial Requirements Demonstration of GDO and discussion of client needs and business environment to support the general usage and end-user experience; will include Accounts, Functions, Call types, Products, Customer Maintenance, etc. Alpha Review First iteration of the Client configuration based on requirements gathered in the initial requirements session. Detailed demonstration of the client configuration for more in-depth review of client requirements. BRD (Business Requirements Document) After the Alpha review inVentiv Health will provide the client with a draft BRD document which summarizes all end-user system requirements taken from both the initial and alpha requirements sessions. The BRD will form a basis for the final product configuration specifications, Risk Assessment, Testing, Training, and Validation (if applicable). Beta Review The final phase of the client requirements will be a Beta review, which will allow for any changes to the system requirements for final testing and production readiness. BRD Sign-Off Any changes or additions to the requirements during the Beta review will be incorporated into the fina...
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Scope of Work Definition 
Sample 1

Related to Scope of Work Definition

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