Service Availability Service Level Sample Clauses

Service Availability Service Level. Provider shall achieve Service Availability of 99.8%, not including periods of Unavailability resulting from a Force Majeure Event and not including Planned Downtime permitted hereunder, as measured over each Measurement Period starting from the Effective Time (the “Service Availability Service Level”). Any failure to meet the Service Availability Service Level pursuant to this Section 2 of Schedule 4.1 shall constitute a Default for which Availability Credits shall be awarded by Provider to the applicable Recipient Party pursuant to Section 3 of this Schedule 4.1. Calculation of Service Availability is based on the following formula: System Availability over each Measurement Period (excluding Planned Downtime) X = [(A-B) ÷ A] ×100% Where:
Sample 1
AutoNDA by SimpleDocs
Service Availability Service Level. The Availability Service Level for (3)VoIPSM Local Inbound Service is 99.90%. The (3)VoIPSM Local Inbound is considered unavailable if such Service is unable to send and receive traffic for reasons other than an Excused Outage. In the event that the (3)VoIPSM Local Inbound Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the TN MRC associated with the affected (3)VoIPSM Local Inbound Service based on the cumulative unavailability of the affected (3)VoIPSM Local Inbound Service in a given calendar month as set forth in the following table: -------------------------------- ----------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) -------------------------------- ----------------------- -------------------------------- ----------------------- 0:00:01 - 00:10:00 No Credit -------------------------------- ----------------------- -------------------------------- ----------------------- 00:10:01- 00:45:00 1% -------------------------------- ----------------------- -------------------------------- ----------------------- 00:45:01- 04:00:00 5% -------------------------------- ----------------------- -------------------------------- ----------------------- 04:00:01 - 08:00:00 10% -------------------------------- ----------------------- -------------------------------- ----------------------- 08:00:01 - 12:00:00 15% -------------------------------- ----------------------- -------------------------------- ----------------------- 12:00:01 - 16:00:00 20% -------------------------------- ----------------------- -------------------------------- ----------------------- 16:00:01 - 24:00:00 30% -------------------------------- ----------------------- -------------------------------- ----------------------- 24:00:01 or greater 45% -------------------------------- ----------------------- Customer will not be entitled to a Service Level credit associated with any other Service Level under this Section 8 to the extent any such failure arises out of or is related to the unavailability event giving rise to credits under this Availability Service Level.
Sample 1
Service Availability Service Level. Subject to Clause 1.5 (Conditions and Exclusions) below, the AQUA Web Solution Package purchased by Customer will be available 100% of the time per Month (meaning that there will be no Outage in respect to the GET operation’s retrieval of the Test File from the Origin Server via the AQUA Web Solution Package (the "Service Availability Service Level"). Customer will be entitled to receive a credit against the Qualifying Charge for the AQUA Web Solution Package associated with Outage for each day that an Outage occurred; provided, however, if there are multiple Outages in a day, then Customer shall only be entitled to receive a single credit in connection with all such multiple Outages. The Service Level credit for each day that there is an Outage will be calculated as follows: x the Qualifying Charge for the AQUA Web Solution Package 30 In no event will the cumulative and aggregate credits due to Customer per Month for any and all Outages during such Month exceed 100% of the Qualifying Charge for the AQUA Web Solution Package associated with such Outages. In order to receive a credit for an Outage, Customer must, within five calendar days (120 hours) after the Outage, contact its Orange Account Manager in writing (which may be via email), specifying the time period in which the Outage is believed to have occurred. Orange will issue all undisputed credits as a credit note on the invoice for applicable AQUA Web Solution Package within ninety (90) days of the receipt by Orange of the Customer’s written claim.
Sample 1
Service Availability Service Level. The Availability Service Level for (3)VoIPSM Local Inbound Service is [*]. The (3)VOIPSM Local Inbound Service is considered unavailable if such Service is unable to send and receive traffic for reasons other than an Excused Outage. In the event that the (3)VoIPSM Local Inbound Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the [*] associated with the affected (3)VoIPSM Local Inbound Service based on the cumulative unavailability of the affected (3)VoIPSM Local Inbound Service in a given calendar month as set forth in the following table: Cumulative Unavailability (in hrs:mins:secs) Service Level Credit [*] [*] [*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. Customer will not be entitled to a Service Level credit associated with any other Service Level under this Section 8 to the extent any such failure arises out of or is related to the unavailability event giving rise to credits under this Availability Service Level.
Sample 1
Service Availability Service Level. The Service Availability Service Level applies to each individual dedicated FSP device or equipment provided and managed by Orange as part of the Service. The Service Availability Service Level shall not apply to any other device or equipment, including any peripheral item, such as equipment for accessing logs or configuring the active security element, or to any reporting provided for the Service. Service Availability for the Service is calculated on a monthly basis based on Orange’s trouble ticketing system using the following formula: A = 100 × (tmax − toutage + t planned + tnonOrange )
Sample 1
Service Availability Service Level. If a Qualifying Service experiences Service Unavailability, Customer is entitled to a credit as a percentage of the MRCs or BCCs,as applicable, for the Affected Service as set forth in Table 2.1. If Customer purchases Managed Services or Edge Gateway Service and MPLS (IPVPN and VPLS) or Internet at a specific site, the cause of the Service Unavailability determines the applicable Service Tier. If the Service Unavailability is due to an issue with the MPLS (IPVPN and VPLS) or Internet Service, the Service Tier that the MPLS (IPVPN and VPLS) or Internet Service qualifies for independently applies. If the Service Unavailability is due to an issue with the Managed Service or Edge Gateway Service, the Service Tier that the Managed Service or Edge Gateway Service with the MPLS (IPVPN and VPLS) or Internet Service qualifies for applies. When any nonperformance, outages, failures to deliver or defect in the Service occur due to a Lumen Managed Service hosted on the Edge Gateway, the applicable Managed Services Service tier will apply in lieu of the Edge Gateway Service tier. Lumen does not provide any Service Level credits for Service Unavailability for Standalone Broadband Internet Access, Primary Cellular Internet Access, or Temporary Primary Transport. Lumen also does not provide any Service Level credits for Off-Net Unprotected EPL outside North America, Third Party Internet Service or Third Party Wavelength Service. Table 2.1 Availability Tier Service Availability Availability Service Credit (in hrs:mins:secs) PLATINUM MANAGED SERVICE 100% 00:00:01 - 00:30:00 = 10% 00:30:01 – 01:00:00 = 20% 01:00:01 – 02:00:00 = 30% 2:00:01 – 3:00:00 = 40% 3:00:01 – 4:00:00 = 50% 04:00:01 or greater = 100% PLATINUM 99.999% 00:00:44 - 00:30:00 = 10% 00:30:01 – 01:00:00 = 20% 01:00:01 – 02:00:00 = 30% 2:00:01 – 3:00:00 = 40% 3:00:01 – 4:00:00 = 50% 04:00:01 or greater = 100% GOLD 99.99% 00:04:33 – 00:43:00 = 10% 00:43:01 – 04:00:00 = 20% 04:00:01 – 08:00:00 = 30% 08:00:01 – 12:00:00 = 40% 12:00:01 – 20:00:00 = 50% 20:00:01 or greater = 100% 00:43:21 – 04:00:00 = 10% 04:00:01 – 8:00:00 = 20% SILVER 99.9% 08:00:01 – 12:00:00 = 30% 12:00:01 – 16:00:00 = 40% 16:00:01 – 24:00:00 = 50% 24:00:01 or greater = 100% 03:36:01 – 10:00:00 = 10% 10:00:01 – 14:00:00 = 20% BRONZE 99.5% 14:00:01 – 18:00:00 = 30% 18:00:01 – 22:00:00 = 40% 22:00:01 – 26:00:00 = 50% 26:00:01 or greater = 100%
Sample 1

Related to Service Availability Service Level

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Credit Time spent on authorized leaves of absence without pay will count towards seniority, including service credit for annual step increases, layoff purposes, and for computing the amount of vacation leave, provided the employee is properly returned to service and is not serving a probationary period. Employees that do not return to service from a personal leave of absence shall not receive service credit for the time spent on such leave.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Credits Employees on pregnancy leave shall be entitled to normal accumulation of service credits for the duration of the pregnancy leave.

Time is Money Join Law Insider Premium to draft better contracts faster.