Service Levels and Standards Sample Clauses

Service Levels and Standards. Scope This SLA applies to the transfer of portfolios of assets between Participants where those Participants are Members of TeX and have previously mutually agreed to support such transfers. An entity will be admitted to membership of TeX only after TeX (or the operator on TeX’s behalf) have undertaken the new applicant checks defined in the TeX By-laws. Members are responsible for undertaking any additional due diligence relating to other Members necessary to satisfy their own risk and compliance requirements and are not obliged to respond to requests or instructions from a given Member within the TeX process or this SLA unless and until this is complete. The use of the term Participant in this document implies that the relevant due diligence has been successfully completed. This SLA covers: The discovery and transfer of portfolios of assets (assets as detailed in Section 1.2.2) within customer accounts of type: General Investment Account (where assets are not held in a tax wrapper) Individual Savings Accounts, (as defined by UKETRG) UK pensions excluding any containing safeguarded benefits as defined in section 48(8) of the Pension Schemes Act 2015 The discovery and transfer of portfolios containing assets of type: UK investment funds (as defined by the UKETRG) Any other type of asset - including but not limited to equities, exchange traded funds, cash deposits, bonds, Trustee Investment Plans and property The re-registration with the underlying registrar of assets of type: UK investment funds (Non UK investment funds may be transferred using this SLA but must use the UKETRG market practice standards) The payment, by the Ceding Party, of all proceeds from asset redemptions and un-invested cash in the transferring portfolio to the Acquiring Party The conversion and then re-registration of an asset which needs to be converted from one share class to another prior to re- registration The scope of the service offered by each Participant will be recorded on the Register of Members. The following are outside the scope of this SLA: Any transfer involving a change of beneficial owner Any pensions containing safeguarded benefits as defined in section 48(8) of the Pension Schemes Act 2015. The re-registration of assets other than UK investment funds, which do not follow and use UKETRG standards. Advisor/investor initiation or communication, as each firm will employ their own account set-up and front-end processes. The FCA has stated that transfers between nominees...
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Service Levels and Standards 
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Related to Service Levels and Standards

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Design Criteria and Standards All Projects/Services shall be performed in accordance with instructions, criteria and standards set forth by the Director.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Specifications and Standards a) All articles supplied shall strictly conform to the specifications, trademark laid down in the bidding document and wherever articles have been required according to ISI/ ISO/ other applicable specifications/ certifications/ standards, those articles should conform strictly to those specifications/ certifications/ standards. The supply shall be of best quality and description. The decision of the competent authority/ purchase committee whether the articles supplied conforms to the specifications shall be final and binding on the supplier/ selected bidder.

  • LICENSES AND STANDARDS 11 CONTRACTOR warrants that it and its personnel, described in Paragraph 27 of 12 this Agreement, who are subject to individual registration and/or licensing requirements, have all 13 necessary licenses and permits required by the laws of the United States, State of California 14 (hereinafter referred to as “State”), County of Orange, and all other appropriate governmental 15 agencies to perform the services described in this Agreement, and agrees to maintain, and require 16 its personnel to maintain, these licenses and permits in effect for the duration of this Agreement.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • OMB Standards Unless specified otherwise within this agreement, the Subrecipient shall procure all materials, property, or services in accordance with the requirements of 24 CFR 84.40−48.

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