Service Assurance. SELLER will be responsible for:
Service Assurance. The Nexxia.Wavelength Select Service is designed in an unprotected architecture, that is, any failure in the Optera LH transport equipment or related DWDM transport network will result in an outage as protection is not available. The user has the flexibility to define his own protection via higher layer devices such as routers, and ATM switches. Customers can achieve protection by procuring an additional circuit at additional cost, as this service does not provide protection switching. The following chart outlines the Service Level Objectives/Agreements (SLOs/SLAs) for the Bell Nexxis.Wavelength Select service: Nexxia PoP to Nexxia PoP All Others MTTRepair MTTR is measured from the time the customer report is received by the BCE/Xxxx Nexxia HelpDesk until the service is accepted by the customer as restored. SLA: 12 hours SLO: 12 hours Network Availability (%) The Network Availability measurement is equal to the total number of minutes in a calendar month during where by network components are available divided by the total number of possible minutes available in a calendar month (Service Availability Timer) and expressed as a percentage. Network Availability time is SLA: 99.95% SLO: 99.95% Maintenance When maintenance occurs, BCE/Xxxx Nexxia will advise the customer on a best efforts basis – 48 hours in advance. * The formula for calculating availability or Up Time is as follows: %availability = (TT – TUT) x 100% Where: TT =(total time in hours during the assessment period, i.e., 1-month or 720 hours) TUT =(Total Unavailable Time) is the sum of all the Unavailable Time (UT) occurrences (in hours) during the assessment period TT. Outages attributable to scheduled maintenance are excluded from the performance objective stated above. Credits shall not be granted if an outage of any ON-Net circuit is due to (i) and outage or other defect occurring in Customer’s Interconnection Facilities; or (ii) the result of a Force Majeure. All MTTR credits shall be credited on the next monthly invoice for the affected Facility after receipt of Customer’s request for credit. The total of all MTTR Credits applicable to or accruing in any given month shall not exceed the amount payable by Customer to Bell Nexxia for that same month for such facility. If Customer receives an MTTR Credit for a circuit in a particular Calendar Month, Customer is not entitled to any other credits described in this Service Exhibit for that circuit in that Calendar Month. MTTRepair is only applicab...
Service Assurance. Sprint will:
Service Assurance. Customer will:
Service Assurance. Residential services are delivered as best-effort services. Business services can be purchased with either best-effort, bronze, silver or gold service levels. Service level Fault repair time Class Name SL0 (BE) within 7-10 business days Zero/None SL12 next-business day Bronze SL8 8 hour fault repair target Silver SL4 4 hour fault repair target Gold SL2 2 hour fault repair target Platinum
Service Assurance. 2.1 A logbook shall be maintained, in which the resident engineer shall record all the complaints made. The engineer shall attend to all the complaints received.
Service Assurance. If WilTel achieves the Minimum Service Assurance Standard for the requisite period, SBC shall pay to WilTel up to $12,500,008 with respect to the First QoS Period and up to $12,500,008 with respect to the Second QoS Period (each such payment a "Service Assurance Bonus"), as follows:
Service Assurance. The application of policies and processes to ensure that services offered meet a pre-defined service quality and performance level. In the XXXXX, those levels will relate to the deployment of load control events to the CSPs and Load Providers.
Service Assurance. Total Trouble Ticket Volume – Opened during calendar quarter • Total Trouble Ticket Tickets Resolved / Closed during the calendar quarter • Total Trouble Tickets Outstanding (i.e. open at close of business of last day of the quarter) • Breakdown by Severity
Service Assurance. Consultant assures that all services performed hereunder will be performed in a manner that complies with all applicable laws, statutes, regulations, ordinances, and professional standards.
