SL Design Sample Clauses

SL Design. 6.6.2 SL implementation and review 6.6.3 SL cancellation Description/Summary Service Level Management (SLM) Process is defining, etsblishing, monotoring and optimizing service quality and service levels of services agreeed with the customer. Objectives and framework of the service levels and service quality are defined in the Service Level Management Process. Service Level Management in ... ITIL V3: COBIT: ISO/IEC 20000: Objectives The purpose of IT Service Level Management Process is to provide quality of service agreed with the customer and to imporve the service quality as a balance between value of customer and service quality improvement costs Service Level Management contributes to an integrated Service Management approach by achieving the following goals: Establishing and assuring the ciontracted service quality Roles & Functions Service Level Management specific roles Static Process Roles See Service Level section, Service Level Management Roles x Person for details Service Level Management Process Owner Initiator of the process, accountable for defining the process strategic goals and allocating all required process resources. See Continual Process Improvement Management for a detailed description of these activities. Service Level Management Process Manager (SL Manager) Manager of the entire process, responsible for its effectiveness and efficiency. Team leader of the function "Service Level Management Team". See Continual Process Improvement Management for a detailed description of these activities. Service Level Management Team Team associated to the Service Level Management Process. Dynamic Process Roles These roles are dynamically created during the Service Level Management Process. See the process-specific or activity-specific rules for details. Service Level Management Owner The attribute in the records contains the value of the Role/Function currently accountable for the Service (but NOT for the Service Level Management Process). The Service Level Management Owner can be changed with the help of a hierarchical Escalation. The content or partner related organization of supply is depending on strategic definition in supply strategy. Service Level Management Agent The attribute in the records contains the value of the Role/Function currently responsible for the activity or task within an activity of the Service Level Management Management. The Service Level Management Agent can be changed with the help of a functional Escalation, if permitted...
Sample 1
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SL Design. This activity supports the SL Agreement Management process by defining: technical aspects internally possible service levels and costs for these service levels possible new service levels, upgraded service levels, existing service levels commercial aspects costs of possible service levels and their combinations If new service levels or service level combinations are requested, SL Management requests internal resources and experts for support in definition of costs and efforts. Activity Specific Rules provide cost/ SL relations set status on "designed" SL implementation and review Agreed service levels for services are provided to this activity in the service catalogue. This activity supports the SL Agreement Management process by monitoring the service quality reviewing: issues problems customer records and auditing existing services and service levels. In case of service issues the Issue or Problem Management are triggered and the CRM management is informed. A SIP is established, implemented and reviewed. This activity is provided as long as there is agreement cancellation. Activity Specific Rules provide review on agreed service levels in case service in cancelled: set status on "end of service", trigger next activity SL cancellation SL Agreement Management informs the SL Management in case of contract cancellations. SL Management stops the review of SL quality. Activity Specific Rules in case of SL Agreement cancellation stop review on agreed service levels set status on "cancelled" Retrieved from "xxxx://xxx.xxxx-xxxxxxx-xxxx.xxx/index.php?title=Service_Level_Management" Service Level Agreement Management From ITIL Process WIKI Jump to: navigation, search‌ Contents [hide] 1 Description/Summary 2 Objectives 3 Roles
Sample 1

Related to SL Design

  • Final Design A.4.1. Provide OWNER with proposed final construction drawings and detailed opinions of probable total Project construction costs in writing for OWNER' s review, prior to completion of the final Contract Documents, so that any changes that may be necessary in accordance with Project' s budgetary schedule can be made prior to bid.

  • Research Design The data generated by excavations at the prehistoric site(s) will be used to examine at least three topics: (1) chronology; (2) technology; and (3) subsistence practices. Insights into changing patterns of community organization may also be granted, as may insights into changes in social organization. The data recovered will then be compared to data from other regional sites.

  • The Design Builder shall maintain an occurrence form commercial general liability policy or policies insuring against liability arising from premises (including loss of use thereof), personal injury or death, advertising injury, liability insured under an insured contract (including the tort liability of another assumed in a business contract) occurring on or in any way related to the premises or occasioned by reason of the operations of Design-Builder. Such coverage shall be written on an ISO occurrence form (ISO Form CG 00 01 12 07 or a policy form providing equivalent coverage) in an amount of not less than $1,000,000.00 per occurrence and not less than $2,000,000.00 aggregate. Unless otherwise provided, the policy or policies of insurance providing the liability coverage shall include:

  • Program Design The County Human Resources Department will operate a Catastrophic Leave Bank which is designed to assist any County employee who has exhausted all paid accruals due to a serious or catastrophic illness, injury, or condition of the employee or family member. The program establishes and maintains a Countywide bank wherein any employee who wishes to contribute may authorize that a portion of his/her accrued vacation, compensatory time, holiday compensatory time or floating holiday be deducted from those account(s) and credited to the Catastrophic Leave Bank. Employees may donate hours either to a specific eligible employee or to the bank. Upon approval, credits from the Catastrophic Leave Bank may be transferred to a requesting employee's sick leave account so that employee may remain in paid status for a longer period of time, thus partially ameliorating the financial impact of the illness, injury, or condition. Catastrophic illness or injury is defined as a critical medical condition, a long-term major physical impairment or disability which manifests itself during employment.

  • Industrial Designs 5. Patents

  • Schematic Design See Section 2, Part 1, Article 2.1.4, Paragraph 2.1.4.2.

  • Project Design Applicants must design a project that provides access to health services to enable eligible women and men experiencing health needs to secure and maintain safe and accessible quality screening and diagnostic services, comprehensive family planning, and/ or other women’s health services.

  • Study Design This includes a discussion of the evaluation design employed including research questions and hypotheses; type of study design; impacted populations and stakeholders; data sources; and data collection; analysis techniques, including controls or adjustments for differences in comparison groups, controls for other interventions in the State and any sensitivity analyses, and limitations of the study.

  • Plan Design The flexible benefits plan is a cafeteria-style benefits program wherein the County makes a contribution toward the Flexible Benefits Plan for each eligible employee to be allocated during the employee's active employment. The County contribution is distributed by the employee among the menu of benefit options listed below, the specific details and administration of which are set forth in the plan brochures: "Core" Benefits: • Health insurance • County basic life and AD&D insurance Optional Benefits: • Dental insurance • Vision insurance • Supplemental life insurance • Supplemental accidental death and dismemberment insurance (AD&D) • Flexible spending accounts for pre-tax reimbursement of qualified medical and/or dependent day care expenses. Account credits must be used during the plan year in which they are earned for expenses incurred during the same plan year. • The plan may be modified upon written notice by the County. This plan includes for eligible employees pre-tax contributions for all monies paid toward health, dental, vision and/or voluntary AD&D plans.

  • 253 Design Change (a) “Design Change” is a change in work and/or materials shown in the Schedule of Items and described in Plans or specifications that has been mutually agreed to in writing or ordered by Contracting Officer. Changes of a minor nature (such as adjustment in horizontal and vertical alignment, that do not exceed specified tolerance, necessary to maintain or balance earthwork quantities substantially as designed) and variation in quantities, as described in B5.251, shall not be considered Design Changes.

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