SS&C Responsibilities. The Services hereunder shall include: SS&C shall perform the Services to configure and implement certain enhanced web functionality on Customer’s website. Implementation will include the functions described more fully in the attached SOW. On-going Support Responsibilities. SS&C will provide the following support and maintenance services:
i. Maintaining the enhanced web infrastructure and associated disaster relief environments
ii. Updates to the common enhanced web software as needed to maintain compatibility with API’s
iii. Updates required by changes that SS&C chooses to make to the core enhanced web platform or hardware infrastructure that were not requested by Customer
iv. Access to the SS&C help desk and other online support as required and above the SS&C support layer
v. Ongoing research and development of new features, functions, and interfaces
vi. Update as needed to maintain functionality with most recent browser updates as defined by the SS&C browser compatibility schedule
vii. Updates as required to the Digital Investor main and disaster recovery environments
viii. In connection with Multi-Factor Authentication:
a. maintain User security profile information;
b. receive and route User login requests to an authentication risk engine for evaluation, issuing challenge responses when risk factors are identified in login attempt;
c. generate random authentication codes to be sent via Users’ registered contact methods, and require User to successfully enter valid authentication codes to gain access;
d. during instances of time to time downtime for planned maintenance or unavailability of the authentication risk engine, continue authentication by issuing challenges to all Users attempting logins until the maintenance window or unavailability of the authentication risk engine has concluded.
SS&C Responsibilities. In connection with its performance of Basic FAN Mail Services, SS&C shall:
a. Receive data (“Files”) from Customer or extract Files from TA2000 as instructed by Customer, address the Files to Recipients who have been designated by Customer to receive the Files and who have completed the enrollment process for Basic FAN Mail Services described below, and make the Files available to such Recipients. Files will be made available through the Internet via hypertext link to the SS&C Web Site. SS&C shall provide each Recipient utilizing the Internet with a recipient ID (the “Recipient ID”) and a password (the “Password”) in accordance with the then current Recipient Enrollment and Authorization Procedures and shall permit access to the file(s) associated with a given Recipient ID and Password whenever the appropriate Recipient ID and Password is received at the SS&C Web Site. Each Recipient is responsible for accessing and retrieving such Recipient’s Files.
b. Make available to Recipients the Files set forth on the File and Usage Fee Schedule attached to this Service Exhibit. SS&C may, from time to time, and upon notice to Customer, add and/or delete Files from the File and Usage Fee Schedule.
c. Perform the following administrative functions: maintain a data base which contains the Recipient’s name, address, electronic mailing address, forty-five (45) day history of Files made available and list of Recipients by dealer/adviser number; provide billing to Customer; reasonably assist Customer and Recipients to establish FAN Mail links; monitor transmissions and provide ongoing technical support for FAN Mail; and maintain a Website facilitating enrollment for Recipients of Customer’s Files. Copyright SS&C GIDS, Inc. 2023 SS&C CONFIDENTIAL d. Establish links between Customer, the SS&C Web Site and the Distribution Support Services Web Site, provide telephone support to Customer and Recipients respecting use of FAN Mail, use reasonable efforts to resolve problems, and establish and maintain the SS&C Web Site so it is available.
SS&C Responsibilities. In connection with its performance of Vision Services, SS&C shall:
(a) receive Transaction requests electronically transmitted by Users to the Vision Web Site via the Internet and route Transaction requests through the Digital Platform to Customer’s transfer agency system;
(b) deliver to Customer a Vision Implementation Procedures instruction form;
(c) provide all computers, telecommunications connectivity and equipment reasonably necessary at its facilities to operate the Digital Platform, the Vision Web Site and the Distribution Support Services Web Site;
(d) deliver a monthly billing report to Customer, which shall include a report of Transactions, by type, processed through Vision Services;
(e) provide Multifactor Authentication, subject to the terms set forth in Addendum 1
(f) perform all other SS&C obligations as set forth in the Agreement. Copyright SS&C GIDS, Inc. 2023 SS&C
SS&C Responsibilities. In connection with services utilizing the Internet Dealer Commissions, SS&C shall:
a. Receive Commission Data as files (“Files”) from Customer as instructed by Customer, address the Files to Broker/Dealers who have been designated by Customer to receive the Files and who have completed the enrollment process for the Internet Dealer Commissions as described below and make the Files available to such Broker/Dealers. All files will be made available only through the Internet via the SS&C Web Site. SS&C shall provide each Broker/Dealer utilizing the Internet with a Broker/Dealer ID (the “Broker/Dealer ID”) and a password (the “Password”) and shall permit access to the Commission Data associated with a given Broker/Dealer ID and Password whenever the appropriate Broker/Dealer ID and Password is received at the SS&C Web Site. Each Broker/Dealer is responsible for accessing and retrieving such Broker/Dealer’s Files. Copyright SS&C GIDS, Inc. 2023 39
b. Perform the following administrative functions necessary to establish the link between the Files and the Broker/Dealer’s Internet directory: facilitate enrollment for Broker/Dealers requesting Customer’s Commission Data; maintain a data base which contains the Broker/Dealer’s name, address, electronic mailing address, and forty five (45) day history of Commission Data made available through the SS&C Web Site; provide billing to Customer; reasonably assist Customer and Broker/Dealers to establish Internet links; monitor transmissions; and provide ongoing technical support for the Internet Dealer Commissions services.
c. Establish Internet links between Customer and the SS&C Web Site; provide telephone support to Customer and Broker/Dealers respecting use of the Internet Dealer Commissions; use reasonable efforts to resolve problems; and establish and maintain the SS&C Web Site so it is available for contact by Broker/Dealers.
d. Perform all other SS&C obligations as set forth in the Agreement.
SS&C Responsibilities. During the Term and subject to the provisions of this Agreement, SS&C shall, at its expense (unless otherwise provided for herein) perform the Digital Solutions Services as described in each Service Exhibit, including provision of all computers, telecommunications connectivity and equipment reasonably necessary at its facilities to operate and maintain the Digital Platform and the SS&C Web Site. SS&C shall at all times perform its obligations under this Agreement with reasonable care, skill, prudence and diligence in a proper and efficient manner in consideration of the fees, expenses and related payment terms listed in Article III below. SS&C shall be under no duty or obligation to perform any service or take any action except as specifically listed in this Agreement and any Service Exhibit thereunder and no other duties or obligations, including valuation related, fiduciary or analogous duties or obligations, shall be implied. Copyright SS&C GIDS, Inc. 2023 3
SS&C Responsibilities. During the Term and subject to the provisions of this Agreement, SS&C shall, at its expense (unless otherwise provided for herein) perform the Digital Solutions Services as described in each Service Exhibit, including provision of all computers, telecommunications connectivity and equipment reasonably necessary at its facilities to operate and maintain Digital Platform and the SS&C Web Site.
SS&C Responsibilities. The SSC is responsible for: • Providing the services within this agreement as defined in "Section 6, Service Descriptions and Rates" • Supplying a monthly performance dashboard to all customers, available on the SSC website • Ensuring all business processes and procedures comply with state and VCCS policy • Responding to inquiries and requests promptly ( i.e., within time frames specified by service area under "Roles and Responsibilities" in "Section 6, Service Descriptions and Rates") • Providing all requested documentation, information, and necessary support as requested by internal or external audit organizations The SSC is not responsible for making policy. As needed, the SSC will work with the appropriate policymakers within the Commonwealth of Virginia and the VCCS on policy interpretation and application.
SS&C Responsibilities. To help enable Consultant to perform services outlined in this agreement, SSC will:
SS&C Responsibilities. In connection with its performance of Vision Services, SS&C shall:
(a) receive Transaction requests electronically transmitted by Users to the Vision Web Site via the Internet and route Transaction requests through Digital Platform to Customer’s transfer agency system;
(b) deliver to Customer a Vision Implementation Procedures instruction form; Copyright SS&C GIDS, Inc. 2023 SS&C CONFIDENTIAL
(c) provide all computers, telecommunications connectivity and equipment reasonably necessary at its facilities to operate Digital Platform, the Vision Web Site and the Distribution Support Services Web Site;
(d) deliver a monthly billing report to Customer, which shall include a report of Transactions, by type, processed through Vision Services;
(e) provide Multifactor Authentication, subject to the terms set forth in Addendum 1
(f) perform all other SS&C obligations as set forth in the Agreement.
SS&C Responsibilities
