Support Responsibilities Sample Clauses

Support Responsibilities. In addition to other rights and obligations created by this Agreement, Empyrean shall: 3.1.1 Use its commercially reasonable best efforts to deliver Products set forth in Distributor's orders pursuant to the terms of this Agreement. Shipments shall be made to Distributor or directly to customers established by Distributor no later than 45 days from the date on which the order is received by Empyrean. Empyrean reserves the right to immediately cease all shipments of the Product upon the discovery of a non-conformity to specification in the Product or for regulatory reasons. Empyrean shall use its best efforts to promptly correct such non-conformity or such regulatory issue(s) and shall renew shipment upon such correction; 3.1.2 Upon Distributor's request, provide a reasonable amount of sales and Product training to key employees of Distributor at Empyrean's facilities and at Distributor's cost, for the purpose of training qualified Distributor personnel to ensure proper support of the Products. Empyrean may require Distributor to pay reasonable charges for these services; 3.1.3 Provide a reasonable quantity of current promotional material literature relating to the Products at a reasonable charge and such other samples, brochures and up-to-date information concerning the Products as Empyrean may consider appropriate or as Distributor may reasonably require in order to assist Distributor to sell the Products in the Territory; and 3.1.4 Assist Distributor at Distributor's expense, upon request and subject to Empyrean's approval, which shall not be unreasonably withheld, in making presentations to Distributor's customers or prospects.
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Support Responsibilities. RapidDeploy shall – a. correct all Incidents in accordance with the required times and other terms and conditions set forth in this SLA, including by providing defect repair, programming corrections, and remedial programming; b. provide online access to technical support bulletins and other user support information and forums, to the full extent RapidDeploy makes such resources available to its other customers; and c. respond to and resolve all support requests as specified in this SLA.
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Support Responsibilities. Company will have sole ------------------------ responsibility for customer service (including, without limitation, order processing, billing, shipping, etc.) and AV will have no responsibility with respect thereto. Company will comply with all applicable requirements of any federal, state or local consumer protection or disclosure law.
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Support Responsibilities. In consideration for the Charges, Q Associates shall provide the Q Support Offering to the Customer, which entitles the Customer to the following: a. Software Subscription Plan (“SSP”). i. SSP provides customers with access to all software updates, which are considered major and minor patches, patch releases, maintenance releases, and functionality enhancements during the Term for the Software. Distribution for SSP is via a download from the NOW web site at xxxx://xxx.xxxxxx.xxx/NOW/cgi-bin/software. ii. Customer agrees as required by Q Associates and/or NetApp to upgrade to a supported release in order for Q Associates and/or NetApp to meet any support requirements. Any Hardware updates required to utilize new functionality of the Product are not included under SSP, and may be purchased at the then-current price list, less any applicable discount. iii. All software updates are governed by the terms and conditions described in the license agreement accompanying the original Software licensed by Customer.
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Support Responsibilities. In addition to other rights and obligations created by this Agreement, Digene shall:
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Support Responsibilities. In addition to the Product warranties found elsewhere in this Alliance Agreement, NCD shall provide Level 3 support for Deliverables and Products. Level 3 support is the support IBM provides its customers after the first two levels of support, Levels 1 and 2, have been exhausted. This support will involve the determination of whether there is a defect (patent or latent), error or other problem ("Defects") with the Product or Deliverables. These will include both problems actually reported by IBM's customers ("APARs"), as well as problems discovered internally by IBM and reported to NCD ("PTRs"). Xxxxx 0 support shall be conducted so that IBM is the single point of contact for customer-reported problems. Unless requested by IBM in particular situations, NCD will have no direct contact with the customer, and will receive support requests only through IBM support representatives after reasonable efforts to resolve the problem using IBM resources have been exhausted. The IBM support representatives will determine which Defects appear to be related to Deliverables provided under this Alliance Agreement and, after exhausting IBM internal resources, will contact NCD for further diagnosis and correction if the Defect appears to be related to such Deliverables, including Code as well as Firmware. Upon notification of a Defect identified by IBM, NCD will be responsible for isolating and correcting all reported or discovered Defects with the Deliverables, and providing responses and corrections to IBM in accordance with the parameters set forth below: SEVERITY XXXXX 0 XXXXXX XXXXXXX Xxxxxxxx Xxxxx 0 (SL1) is for reported Defects that result in an emergency condition that can cause critical impact to a customer or to an IBM delivery schedule. Defect reports classified by IBM as SL1 require immediate and -------------------------------------------------------------------------------- ARTICLE 3-PAGE 2 OF 6 IBM-NCD ALLIANCE AGREEMENT ARTICLE 3 PRODUCT SUPPORT AND MAINTENANCE sustained work until the problem is solved. NCD shall work with IBM around the clock to provide a correction for the SL1 Defect, and shall use its best efforts to complete the correction within 24 hours of the earlier of NCD discovering the SL1 Defect or being informed of the possible SL1 Defect, unless the parties agree that a different time schedule is appropriate in light of the circumstances of the Defect report.
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Support Responsibilities. In addition to any warranty obligations of Vendor under this Agreement, Vendor shall: (a) Correct any failure of the Services, and Deliverables to perform in accordance with the Specifications, including without limitation, defect repair, programming corrections, and remedial programming, and provide such services and repairs required to maintain the Services, and Deliverables so that they operate properly, continuously and in accordance with the Specifications. (b) Provide email support twenty-four (24) hours a day, seven (7) days a week, three hundred and sixty-five (365) days a year. (c) Respond to and then continuously work to remedy issues of Service Unavailability, as defined in Section 6.2 of Exhibit C (Service Level Agreement): (i) within one hour of Xxxxxx’x support request made during a support window consisting of the hours of 9:00 am to 5:00 pm Pacific Time on Monday through Friday excluding New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day and the following day, Christmas Day and the following day, and New Year’s Eve. Vendor shall respond to Service Unavailability support requests made outside the support window and to all other issues within one business day. Section 14.1(c)(i) shall remain in effect until Vendor notifies Xxxxxx no later than sixty (60) days after the Effective Date of this Agreement that a longer support window is available, at which point Section 14.1(c)(ii) will take effect. (ii) Upon notice given to Xxxxxx no later than sixty (60) days after the Effective Date of this Agreement and continuing for the Term of the Agreement, respond to and then continuously work to remedy issues of Service Unavailability, as defined in Section 6.2 of Exhibit C (Service Level Agreement) within one hour of Xxxxxx’x support request made twenty-four (24) hours a day, seven (7) days a week, three hundred and sixty-five (365) days a year. Any support request regarding issues of Service Unavailability shall be made to the customer support contact selected by Vendor. (d) Provide online access to technical support bulletins and other user support information and forums. (e) Provide phone support during Vendor’s normal business hours.
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Support Responsibilities. In addition to any warranty obligations of Vendor under this Agreement, Vendor shall:
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Support Responsibilities 
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Related to Support Responsibilities

  • Client Responsibilities You are responsible for (a) assessing each participants’ suitability for the Training, (b) enrollment in the appropriate course(s) and (c) your participants’ attendance at scheduled courses.

  • Joint Responsibilities The relationship between SAE ITC, the Activities and its Members shall be, and at all times, advisory only, and no party shall have the authority to enter into any contract or commitment in the name of, or on behalf of, any other party. Nothing in this Agreement shall be construed to confer upon either party the status of employee, agent, partner, joint venturer or legal representative of the other, it being intended by all parties to remain independent legal entities solely responsible for its own actions.

  • Student Responsibilities The school provided Chromebook for the student is an important learning tool to be used for educational purposes. In order to use the device each day, the student must be willing to accept the following responsibilities: ● I understand that district officials have the ability to monitor my use of the device AT ALL TIMES IN AND OUT OF SCHOOL and that communications, files, internet search activities, and any other actions using the device are not considered to be private. Note: RCCSD does not have the ability to and will not remotely operate the camera on the device. However, students can cover it when not in use to ensure others are not. ● I understand that the device assigned to me is on loan from Red Clay Consolidated School District. All accounts, programs, and files are subject to inspection at any time without notice. ● I will be responsible for ALL damage or loss of the device due to NEGLECT OR ABUSE including dropping it, getting it wet, and spills of food or drink. ● I will not try to repair my Chromebook. ● At ALL times when using my Chromebook, I will follow the Acceptable Use, Internet Safety Policy, and Student Code of Conduct, and related policies adopted by the Board of Education, and abide by all local, state, and federal laws. ● I will talk with my parent/guardian about their ground rules for going online when not at school. ● I will notify the school principal and my parents of any damage to the device as soon as possible. ● I will charge the Chromebook battery each night and will bring my Chromebook to school every day or be prepared for remote learning. ● I will keep my Chromebook clean. ● I will not lend my device to anyone. This includes family members and friends. Note: I could be held responsible for any inappropriate content on the District issued Chromebook. ● I will keep all passwords assigned to me secure. ● I will only use my account credentials to sign into my Chromebook. ● I am allowed to connect to non-district printers and wireless networks at home and in public places. ● I agree that e-mail or any other computer communication should be used only for appropriate, legitimate, and responsible communication. ● I agree not to share personal information about myself (full name, address, etc.) or about my family, friends or anyone else. ● I agree not to search for, download, display, post, or distribute vulgar, offensive material or images described in applicable district policies. (See the student handbook and/or the district's Acceptable Use Agreement.) ● I agree to abide by all school rules that address electronic device procedures. ● I will return the device when requested, at the end of the school year or upon my withdrawal. ● I agree to not deface or destroy this property in any way. Inappropriate use of the machine may result in the student losing their right to use the Chromebook. ● I understand that identification labels have been placed on the Chromebook. These labels are not to be removed or modified. Additional stickers, labels, tags, or markings of any kind are NOT to be added to the machine.

  • Vendor Responsibilities Note: NO EXCEPTIONS OR REVISIONS WILL BE CONSIDERED IN C-M, O-S, V-W. Indemnification

  • IRO Responsibilities The IRO shall: 1. perform each Claims Review in accordance with the specific requirements of the CIA;

  • Provider Responsibilities The Private Child-Caring Facility (PCC) (a.k.a., Provider) must comply with the following requirements:

  • Specific Responsibilities The JDC shall meet at least semi-annually, or as otherwise agreed to by the Parties, and such meetings may be conducted by telephone, video-conference or in person as determined by the JDC members, provided that with respect to in person meetings, unless otherwise agreed the location of such meetings shall alternate between locations designated by Licensor and locations designated by AbbVie. The JDC shall develop the strategies for and oversee the Development of the Licensed Antibodies or Licensed Products in the Territory, and shall serve as a forum for the coordination of Development activities for the Licensed Antibodies or Licensed Products for the Territory. In particular, the JDC shall: (a) periodically (no less often than annually) review and serve as a forum for discussing each Pre Exercise Development Plan and Budget, and review and approve amendments thereto, which approval will be reflected in the applicable minutes of the JDC meeting; *** Certain information in this agreement has been omitted and filed separately with the Securities and Exchange Commission. [***] indicates that text has been omitted and is the subject of a confidential treatment request. (b) serve as a forum for discussing and oversee the conduct of Pre Exercise Development Activities; (c) periodically (no less often than annually) review and approve each Post Exercise Development Plan and Budget, and review and approve amendments thereto, which approval will be reflected in the applicable minutes of the JDC meeting; (d) serve as a forum for discussing the conduct of the applicable Country-Specific Development Activities; (e) serve as a forum for discussing and oversee the conduct of Additional Licensor Development Activities; (f) serve as a forum for reviewing and approving strategies for obtaining Regulatory Approvals including approving use of consultants, key opinion leaders or any other experts to seek advice on strategies for seeking Regulatory Approvals for the Licensed Products in the Territory; (g) establish secure access methods (such as secure databases) for each Party to access Regulatory Documentation and other JDC related Information as contemplated under this Agreement; and (h) perform such other functions as are set forth herein or as the Parties may mutually agree in writing, except where in conflict with any provision of this Agreement.

  • Management Responsibilities The exclusive representative recognizes the right and obligation of the School Board to efficiently manage and conduct the operation of the School District within its legal limitations and with its primary obligation to provide educational opportunity for the students of the School District.

  • User Responsibilities i. Users are required to follow good security practices in the selection and use of passwords; ii. Users shall ensure that unattended equipment is protected; and iii. Users shall adopt a clear desk policy for papers and removable storage media and a clear screen policy for information processing facilities.

  • Customer Responsibilities Notwithstanding the above, Customer agrees that except as provided by this DPA, Customer is responsible for its secure use of the Services, including securing its account authentication credentials, protecting the security of Customer Data when in transit to and from the Services and taking any appropriate steps to securely encrypt or backup any Customer Data uploaded to the Services.