Support Responsibilities. RapidDeploy shall –
Support Responsibilities. In addition to any warranty obligations of Vendor under this Agreement, Vendor shall:
Support Responsibilities. In addition to other rights and obligations created by this Agreement, Empyrean shall:
Support Responsibilities. In addition to other rights and obligations created by this Agreement, Digene shall:
Support Responsibilities. In addition to the Product warranties found elsewhere in this Alliance Agreement, NCD shall provide Level 3 support for Deliverables and Products. Level 3 support is the support IBM provides its customers after the first two levels of support, Levels 1 and 2, have been exhausted. This support will involve the determination of whether there is a defect (patent or latent), error or other problem ("Defects") with the Product or Deliverables. These will include both problems actually reported by IBM's customers ("APARs"), as well as problems discovered internally by IBM and reported to NCD ("PTRs"). Xxxxx 0 support shall be conducted so that IBM is the single point of contact for customer-reported problems. Unless requested by IBM in particular situations, NCD will have no direct contact with the customer, and will receive support requests only through IBM support representatives after reasonable efforts to resolve the problem using IBM resources have been exhausted. The IBM support representatives will determine which Defects appear to be related to Deliverables provided under this Alliance Agreement and, after exhausting IBM internal resources, will contact NCD for further diagnosis and correction if the Defect appears to be related to such Deliverables, including Code as well as Firmware. Upon notification of a Defect identified by IBM, NCD will be responsible for isolating and correcting all reported or discovered Defects with the Deliverables, and providing responses and corrections to IBM in accordance with the parameters set forth below: SEVERITY XXXXX 0 XXXXXX XXXXXXX Xxxxxxxx Xxxxx 0 (SL1) is for reported Defects that result in an emergency condition that can cause critical impact to a customer or to an IBM delivery schedule. Defect reports classified by IBM as SL1 require immediate and -------------------------------------------------------------------------------- ARTICLE 3-PAGE 2 OF 6 IBM-NCD ALLIANCE AGREEMENT ARTICLE 3 PRODUCT SUPPORT AND MAINTENANCE sustained work until the problem is solved. NCD shall work with IBM around the clock to provide a correction for the SL1 Defect, and shall use its best efforts to complete the correction within 24 hours of the earlier of NCD discovering the SL1 Defect or being informed of the possible SL1 Defect, unless the parties agree that a different time schedule is appropriate in light of the circumstances of the Defect report.
Support Responsibilities. Company will have sole ------------------------ responsibility for customer service (including, without limitation, order processing, billing, shipping, etc.) and AV will have no responsibility with respect thereto. Company will comply with all applicable requirements of any federal, state or local consumer protection or disclosure law.
Support Responsibilities. In consideration for the Charges, Q Associates shall provide the Q Support Offering to the Customer, which entitles the Customer to the following:
Support Responsibilities
