SUPPORT AND TECHNICAL SERVICES Sample Clauses

SUPPORT AND TECHNICAL SERVICES. 6.1 Proofpoint shall provide support provided Customer is current in payment of the applicable Fees and any additional fees for platinum or premium support, if applicable. Proofpoint’s current support terms are described on Proofpoint’s website at xxxx://xxx.xxxxxxxxxx.xxx/license. Any term found to be in conflict with DIR Contract No. DIR-TSO- 3480 shall be deemed null and void. 6.2 Proofpoint shall provide the Technical Services, if any, specified in one or more SOWs. All Technical Services shall be billed as stated in the applicable SOW and Customer agrees that if Customer has not used the Technical Services 6.3 Proofpoint warrants it will provide Technical Services in a professional and workmanlike manner consistent with good industry standards and practices. As Customer’s sole and exclusive remedy and Proofpoint’s entire liability for any breach of the foregoing warranty, Proofpoint will, (i) use reasonable efforts to provide a work around, or otherwise re- perform the Technical Services or, if Proofpoint is unable to do so, (ii) terminate the applicable SOW and refund that portion of any Fees paid to Proofpoint or Reseller that correspond to the allegedly defective Technical Services.
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SUPPORT AND TECHNICAL SERVICES. 4.1 The payment of license fees does not entitle You to Support services or software Updates, however, Support and Updates are available from Sybase under this Agreement upon the payment of additional fees. Fees for Support ("Support Fees") shall be paid annually in advance. Support may be extended for one-year periods at the Support Fees set forth in the Price List for as long as Sybase offers Support for the applicable Program. If You do not provide a valid Purchase Order or written acknowledgement for the renewal of Support prior to expiration, Support will be suspended on the expiration date. Once Support has been suspended, You may reinstate Support only by paying Sybase's then current reinstatement fee. 4.2 Sybase will provide You the level of Support corresponding to the Support Plan specified on the Order, subject to Your payment of applicable Support Fees. Support will be provided in accordance with Sybase's then current plan description for such Support Plan solely to Your authorized support contacts for the "Supported Program" listed on such Order. "Supported Program" shall mean the then current Major Version of a listed Program running on the specified Operating System Software and, for a period of 12 months after introduction of a new Major Version of such Program, the immediately preceding Major Version of the Program. If You purchase Support for any Program in Use on a Machine or in a network, You must purchase the same level of Support for all copies of such Program on such Machine or network. As part of such Support service, Sybase will use commercially reasonable efforts to correct or circumvent reported errors in the Supported Program that can be reproduced at a Sybase support facility. Sybase shall have no obligation to provide Support with respect to: (i) Use of any Program on any computer system other than the specified Machine and Operating System Software; (ii) Use of any version of the Program modified by You in breach of this Agreement; or (iii) Use of versions of different co-operating Supported Programs that are not specified in the applicable Documentation to execute correctly together on a Machine or in a network. Sybase has no obligation to modify any version of the Program to run with new versions of the Operating System Software. Sybase reserves the right to make corrections only to the most current generally available Major Version of the Program.
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SUPPORT AND TECHNICAL SERVICES. G3 will provide Spectre with technical assistance in the process of porting the Games and Deliverables to Spectre’s operating platform of choice, when and as reasonably requested by Spectre. In addition, during the course of any Acceptance Testing by Spectre, G3 will provide reasonable consulting, reasonable technical assistance, reasonable error-correction services, and reasonable support, including but not limited to reasonable efforts to design, code and implement programming changes to the Games and Deliverables to correct reproducible errors therein so that such items conform to the Specifications. The various services, technical assistance and support that G3 is obligated to provide hereunder are collectively referred to as “Services.” When Services are required hereunder, G3 will provide Services through qualified personnel.
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SUPPORT AND TECHNICAL SERVICES. Provided Customer has paid applicable Support Fees, Sybase shall support the Program as follows. Customer shall designate as technical support contacts that number of Customer employees as are permitted under the level of Support purchased. Each contact may telephone Sybase for problem resolution during Sybase's published support hours corresponding to the level of Support Fees paid. Upon notice from a contact of a Program problem (which problem can be reproduced at a Sybase support facility or via remote access to Customer's facility), Sybase shall use reasonable efforts to correct or circumvent the problem. Sybase reserves the right to make Program corrections only to the most current generally available version. For 12 months after the introduction of a new generally available enhancement release, Sybase will use reasonable efforts to support the previously released version of such Program. A Program may be transferred to another site or operating system software only upon written notice to Sybase and subject to Sybase's transfer policies and fees then in effect. A Program may be transferred without cost or notice from one Machine to another at the same site if the second Machine runs the same Operation System Software as the first Machine. Sybase shall have no obligation to support the program (i) for Use on any computer system running other than the Operating System Software, or (ii) if Customer modifies the Program in breach of this Agreement. Only those versions of different cooperating Programs specified in the Documentation will execute correctly together on a CPU or in a network. Sybase has no obligation to modify any version of the Program to run with new versions of the Operating Systems Software. If Customer purchases Support for any Program in Use on a Machine or in a network, it must purchase the same level of Support for all copies of such Program on such Machine or network.
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SUPPORT AND TECHNICAL SERVICES 
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Related to SUPPORT AND TECHNICAL SERVICES

  • Technical Services Party B will provide technical services and training to Party A, taking advantage of Party B’s advanced network, website and multimedia technologies to improve Party A’s system integration. Such technical services shall include: (a) administering, managing and maintaining Party A’s information application system and website system infrastructure; (b) providing system optimization plans and implementing optimization features; (c) assuring the security and reliability of the website application systems; (d) procuring, installing and supporting the relevant products produced by Party B, and providing training in the use of those products; (e) managing and maintaining all network and providing technologies to assure the reliability and efficiency thereof; (f) providing information technology services and assuring the reliable operation of the information infrastructure.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network or non- network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network or non-network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Manufacturing Services Jabil will manufacture the Product in accordance with the Specifications and any applicable Build Schedules. Jabil will reply to each proposed Build Schedule that is submitted in accordance with the terms of this Agreement by notifying Company of its acceptance or rejection within three (3) business days of receipt of any proposed Build Schedule. In the event of Jabil’s rejection of a proposed Build Schedule, Jabil’s notice of rejection will specify the basis for such rejection. When requested by Company, and subject to appropriate fee and cost adjustments, Jabil will provide Additional Services for existing or future Product manufactured by Jabil. Company shall be solely responsible for the sufficiency and adequacy of the Specifications [***].

  • Procurement of Goods and Services (a) If the HSP is subject to the procurement provisions of the BPSAA, the HSP will abide by all directives and guidelines issued by the Management Board of Cabinet that are applicable to the HSP pursuant to the BPSAA. (b) If the HSP is not subject to the procurement provisions of the BPSAA, the HSP will have a procurement policy in place that requires the acquisition of supplies, equipment or services valued at over $25,000 through a competitive process that ensures the best value for funds expended. If the HSP acquires supplies, equipment or services with the Funding it will do so through a process that is consistent with this policy.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Design Services The Engineer shall perform services during the schematic design phase, the design development phase, the contract documents phase, and the bidding period as hereinafter specified.

  • Technical Specifications The Technical Specifications furnished on the CD are intended to establish the standards for quality, performance and technical requirements for all labor, workmanship, material, methods and equipment necessary to complete the Work. When specifications and drawings are provided or referenced by the County, these are to be considered part of the Scope of Work, and to be specifically documented in the Detailed Scope of Work. For convenience, the County supplied specifications, if any, and the Technical Specifications furnished on the CD.

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Diagnostic Services All necessary procedures to assist the dentist in evaluating the existing conditions to determine the required dental treatment, including: Oral examinations Consultations

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