Support Features Sample Clauses

Support Features. Sun will provide Support within the Field of Use specified above as follows:
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Support Features. Access to Technology Compatibility Kit (TCK): Customer will have on-line access to the TCK for each Supported Product or Technology in binary and source form, the TCK User Guide, Error Corrections to the same; frequently asked questions (FAQs) and TCK informational updates. The TCK for each Supported Product or Technology shall be made available to Customer at the same time that Sun, in its sole discretion, makes it available to commercial licensees of that Supported Product or Technology.
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Support Features. Attachment C of the Agreement is superseded by the then-current description of MySQL OEM Support features, available at xxxx://xxx.xxxxx.xxx/about/legal/mysqloemsupport.pdf as of the Amendment 2 Effective Date. In Section 5.1 of Attachment A of the Agreement, the phrase “the terms and conditions of Attachment C hereof” is replaced with the phrase “Licensor’s then-current OEM Support features”. The parties agree to extend Extended Support for MySQL version 4.1 from December 31, 2009 until December 31, 2010. The parties further agree to add Vintage Support (“Vintage Support”) for MySQL version 4.1 from January 1, 2011 to June 30, 2012, consisting of the following: (a) 24x7 assistance from technical support engineers, (b) access to knowledge bases, (c) access to pre-existing fixes for Licensee’s, where pre-existing means Software updates created prior to start of Vintage Phase, (d) assistance in upgrading to newer MySQL versions from “Vintage” versions, and (e) up to 20 hours Level 3 support provided by engineering through support engineers under (a) to assist in Licensee’s troubleshooting and fixing the Supported code. In the event Licensee starts using MySQL version 5.1 or a more recent release, Licensor shall provide Vintage Support on that release through June 30, 2014. Except as set forth hereunder, Support is subject to the then-current offering and policies, including Licensor’s lifecycle policy (xxxx://xxx.xxxxx.xxx/about/legal/lifecycle/), and Vintage Support will not cover Bug Fixes, which would be charged on a per fix NRE time basis.
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Support Features. Access to TCK: Customer will have on-line access to the TCK for each Supported Product or Technology in binary and source form, the TCK User Guide, Error Corrections to the same; frequently asked questions (FAQs) and TCK informational updates. The TCK for each Supported Product or Technology shall be made available to Customer at the same time that Sun, in its sole discretion, makes it available to commercial licensees of that Supported Product or Technology. *Test Harness Set-Up Support: Customer will submit Incidents and receive Support related to the TCK test harness set-up via an email alias that Sun will provide Customer. *Technical TCK Assistance and Support: Access to an e-mail alias through which Customer can receive up to five (5) staff hours per week of technical assistance related to setting up, running and interpreting the tests in the TCK, and Error or Incident tracking. Customer cannot carry forward, transfer or obtain a refund for unused support hours. In the event Sun requires third-party TCK certification and/or validation, this Program Module will exclude Incidents related to TCK certification and/ or validation issues. *Compatibility Logo: Provided that Customer is in compliance with the applicable Sun trademark license and upon receipt of Customer’s, or a third party’s (if required by Sun) certification that the compatibility requirements in the User’s Guide and the applicable Technology License have been met, Sun personnel will assist Customer in obtaining the appropriate compatibility and other logos for each of the Supported Products and Technologies that have fulfilled such compatibility requirements. *Response Time: Sun will use reasonable commercial efforts to acknowledge receipt of service requests within three (3) business days. Acknowledgments are measured from the time Customer first contacts Sun with a service request to the time Sun makes its response. * Customer Product Lines: Support in connection with Customer Product Line(s) includes any new versions, updates or upgrades to the same created by Customer during the term of this Program Module. * Customer Contacts: One. * Unique User ID: Sun will provide each Customer Contact with an unique user ID and password which cannot be transferred to other Customer employees, contractors or agents.
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Support Features. Access to Java
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Support Features. Access to TCK: Customer will have on-line access to the TCK for each Supported Product or Technology in binary and source form, the TCK User Guide, Error Corrections to the same; frequently asked questions (FAQs) and TCK informational updates. The TCK for each Supported Product or Technology shall be made available to Customer at the same time that Sun, in its sole discretion, makes it available to commercial licensees of that Supported Product or Technology. *Test Harness Set-Up Support: Customer will submit Incidents and receive Support related to the TCK test harness set-up via an email alias that Sun will provide Customer. *Technical TCK Assistance and Support: Access to an e-mail alias through which Customer can receive technical assistance related to setting up, running and interpreting the tests in the TCK, and Error or Incident tracking. Support under this Program Module will not exceed 5 staff hours per week. Customer cannot carry forward, transfer or obtain a refund for unused support hours. Hours of Support Coverage (Monday through Friday, excluding Sun holidays): Europe, Middle East and Africa – 8:30AM to 4:30PM United Kingdom time zone Americas – 8:00AM to 5:00 PM Pacific time zone Asia/Pacific – 8:00AM to 5:00PM local time for Singapore. In the event Sun requires third-party TCK certification and/or validation, this Program Module will exclude Incidents related to TCK certification and/or validation issues. *Compatibility Logo: Provided that Customer is in compliance with the applicable Sun trademark license and upon receipt of Customer’s, or a third-party’s (if required by Sun) certification that the compatibility requirements in the User’s Guide and the applicable Technology License have been met, Sun personnel will assist Customer in obtaining the appropriate compatibility and other logos for each of the Supported Products and Technologies that have fulfilled such compatibility requirements. *Response Time: Sun will use reasonable commercial efforts to acknowledge receipt of service requests within three (3) business days. Acknowledgements are measured from the time Customer first contacts Sun with a service request to the time Sun makes its response. *Customer Product Lines: Support in connection with Customer Product Line(s) includes any new versions, updates or upgrades to the same created by Customer during the term of this Program Module. *Customer Contacts: Up to two (2) Customer Contacts. *Unique User ID: Sun will provide each Custo...
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Related to Support Features

  • Support Fees Medical Practice shall be eligible to receive either Basic Support or Premium Support (the “Support Options”) based on the Support Option listed on Schedule “A” to the License Agreement. Medical Practice shall pay Modernizing Medicine the monthly fee specified on Schedule “A” of the License Agreement for either Basic Support (the “Basic Support Fee”) or Premium Support (the “Premium Support Fee” and together with the Basic Support Fee, the “Support Fees”) based on the Support Option that Medical Practice has selected. Medical Practice may elect to change the Support Option it has selected by providing at least ten (10) days prior written notice to Modernizing Medicine of such change, which change shall become effective at the commencement of the next applicable Renewal Term, unless otherwise agreed to in writing by Modernizing Medicine.

  • Additional Features Additional Features are invoiced at the start of the first Contract Year following the Contract Year in which such Additional Features are activated.

  • Customization The listed products are licensed for Customer Manager Suite use and customization only. Use of these tools to develop or customize non-Customer Manager Suite applications is not permitted without the express written authorization of PFPC.

  • Software Updates XXXXX agrees to keep current with software licensed from Skyward and will install new versions on a timeline approved by XXXXX governance. This timeline will be communicated by NWRDC to the Districts.

  • Unbundled Network Elements 35.4.1. The charges that CLEC shall pay to Sprint for Unbundled Network Elements are set forth in Table One of this Agreement. 35.5. Collocation 35.5.1. The charges that CLEC shall pay to Sprint for Collocation are set forth in Table Two of this Agreement. 35.6. Call Related Databases 6.1. The charges that CLEC shall pay to Sprint for Call Related Databases purchased pursuant to Part J are set forth in Table One of this Agreement.

  • Functionality Customer is entitled to additional functionality previously purchased or bundled with the software if available in the version or update released on or after the start date of the Agreement. Customer acknowledges that certain functionality in current and previous software versions may not be available in future upgrades. Added functionality may require additional paid services (clinical and technical) to configure and support.

  • Enhancements No Enhancement shall be provided in respect of any Series of Notes, nor will any Enhancement Provider have any rights hereunder, as third-party beneficiary or otherwise, unless the Servicer has provided its prior written consent to such Enhancement, such consent not to be unreasonably withheld.

  • Server Software Subject to the terms and conditions of this XXXX, Vocera grants you the non-exclusive right to (i) install and run (“Use”) the Server Software on computer systems (each, a “Server Computer”) located at End User’s Facilities in the geographic territory designated above (“Territory”); (ii) to Use the Client Software in conjunction with Authorized Client Devices and such Server Computers; and (iii) for pilot licenses for certain Software provided on a trial basis, use such Software for the limited term specified by Vocera in writing. You may Use the standard Server Software on one primary Server Computer (or a primary cluster of computers suitably configured for productive use of the Server Software). You may install backup copies of the Server Software on backup Server Computers to provide redundancy in the event of failure of the primary Server Computer(s) but, unless you have acquired additional licenses or a failover license from Vocera, you may not run such backup or additional copies concurrently with the primary copies. Vocera grants you the right to use the applicable License Key issued by Vocera only to enable Use of the Server Software in conjunction with the licensed Server Computers. Server Software may be licensed for a Subscription Term as specified in the Quote.

  • Embedded Software To the extent any goods contain Embedded Software (defined below) that is not Buyer’s Property, no title to such Embedded Software shall pass to Buyer, and Supplier shall grant Buyer, its customers and all other users a non-exclusive worldwide, irrevocable, perpetual, royalty-free right to use, load, install, execute, demonstrate, market, test, resell, sublicense and distribute such Embedded Software as an integral part of such goods or for servicing the goods (the “Buyer-Required License”). If such Embedded Software or any part thereof is owned by a third party, prior to delivery, Supplier shall obtain the Buyer-Required License from such third-party owner. “Embedded Software” means software necessary for operation of goods and embedded in and delivered as an integral part of goods.

  • Interfaces GTE provides the CLECs with choices for access to OSS pre-ordering, ordering, maintenance and repair systems. Availability of the interfaces is fundamental to the CLEC being able to effectively do business with GTE. Additionally, in many instances, CLEC personnel must work with the service personnel of GTE. Measurements in this category assess the availability to the CLECs of systems and personnel at GTE work centers.

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