OEM Support Sample Clauses

OEM Support. 5.2.1 Motricity shall be responsible for facilitating/maintaining the OEM relationship to allow for the successful downloading, pre-loading and/or embedding of the Device Client.
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OEM Support. SAP shall provide Platinum Support (where available) for applicable Cloud Service to OEM as described in the Cloud GTC, provided that OEM purchases Platinum Support for such applicable Cloud Service for each End User. SAP shall be responsible for responding to issues escalated and submitted by OEM that contain the required information as directed by SAP. SAP will respond directly to OEM as outlined in SAP’s then-current support policy for the applicable Cloud Service, which SAP may change in its sole discretion and make available to OEM in writing or online at an SAP website as SAP may designate. SAP shall have no obligation to support (i) the combination, operation or use of the Cloud Service with any third party service or otherwise contemplated in the Documentation, if the problem cannot be reproduced in the Cloud Service without such combination or use with such third party service; or (ii) problems due to causes external to the Cloud Service or otherwise beyond the reasonable control of SAP.
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OEM Support. CDP maintenance services to OEM shall include the attempts on a best efforts basis to fix material defects in the Software within one week of receiving notice thereof and the provision of all enhancements, modifications and new releases of the Software to OEM. CDP shall make the foregoing maintenance services available to OEM on behalf of all installed Customers during the first year of their Sublicense Agreement or Evaluation Agreement and all other installed Customers who have a Software maintenance agreement in effect with OEM. CDP maintenance services to OEM shall also include the prompt provision in a reasonable time frame of all modifications to the Software that are necessary to support * . When OEM's problem diagnosis procedures confirm the existence of a defect in the Software which the OEM is unable to resolve, OEM shall have the right to obtain second level support from CDP for the maintenance fee for the Initial Term as set out in Schedule B; such fee is to be negotiated for each Renewal Term; provided that aggregate annual increases shall not exceed the increase in the Consumer Price Index by more than * . CDP shall use due care and diligence to correct documented errors. CDP will provide support directly to OEM only. If OEM asks CDP to directly support Customers, this work will be performed on a time and materials basis at rates on the then current CDP consulting fee schedule.
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OEM Support. The parties acknowledge and agree that as between ArcSoft and Xxxxx: (a) ArcSoft shall be responsible for providing technical support to all OEM licensees of the MaestroLink Technology related to software issues, and (b) Xxxxx shall be responsible for providing technical support to all OEM licensees of the MaestroLink Technology related to hardware and firmware issues. The nature and amount of this support shall be agreed upon by the parties in writing within thirty (30) days after the Effective Date and the parties shall attach such agreement to this Development Agreement as Schedule E.
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OEM Support. Notwithstanding anything to the contrary, Xxxxxx does not directly support or maintain hardware and software manufactured by third parties (“OEM Products”), even if the items are listed in Schedule A. However, when such third party hardware is purchased from Xxxxxx or the software is sublicensed from Xxxxxx, to the extent permitted by the manufacturer or third party licensor, Xxxxxx passes through to Customer any warranties provided by the manufacturer or third party licensor. For OEM Products listed in Schedule A, Xxxxxx shall provide fault analysis and an initial diagnosis of an OEM Product problem. Xxxxxx shall coordinate with the Customer and the third party supplier for the replacement or repair of defective Hardware OEM Products covered by this Agreement and under the warranty from the third party supplier. Xxxxxx shall invoice Customer for any fees charged by the third party suppliers for such support and Customer shall pay Xxxxxx’ invoice within thirty (30) days of the invoice date.
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Related to OEM Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Customer Agreement In the event of a conflict between this Agreement and any other agreement between the Bank and the Customer relating to the Account, the terms of this Agreement will prevail, and in all other respects the terms of the other agreement relating to the Account shall apply with respect to any matters not covered by this Agreement. Regardless of any provision in any such agreement, the State of New York shall be deemed to be the Bank’s location for the purposes of this Agreement and the perfection and priority of the Secured Party’s security interest in the Account.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

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