Support Services and Problem Resolution Sample Clauses

Support Services and Problem Resolution. Support Services If You have paid Conga all applicable fees due, Conga will provide Support Services to Your Administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at xxxx://xxxxxxx.xxxxxxxx.xxx/Reference/Submit_Case_Form, email xxxxxxx@xxxxxxxx.xxx, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated quote or invoice for the current subscription term, if any. Telephone Numbers: Americas: 000-000-0000 EMEA: 44 (0) 203-608-0165 APAC: 00-0-0000-0000 Problem Response and Resolution Conga will use commercially reasonable efforts to address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time Level 1: The Service is not available for use, including the failure of any The Conga support team will respond within four (4) business hours. The Conga technical team Conga will use commercially reasonable efforts, twenty-four (24) hours per day, seven (7) days per documented feature that listed as a Tier 1 function in the Product Specifications. will commence efforts to address Level 1 problems within one (1) hour after Your report of such problem is received by Conga or Conga’s detection of such problem, whichever is earlier. week, to resolve or provide You with an acceptable work-around for the applicable Level 1 problem. Conga will keep You updated regularly on the progress of the resolution. Level 2: A documented feature is not available but does not prevent the use of a Tier 1 function in the Product Specifications. The Conga support team will respond within eight (8) business hours. The Conga technical team will commence efforts to address Level 2 problems within eight (8) business hours after You report such problem during Business Hours or Conga’s detection of such problem, whichever is earlier. Conga will use commercially reasonable efforts, during normal Business Hours, to resolve or provide You with an acceptable solution for the Level 2 problem within five (5) business days after You report such problem or Conga’s detection of such problem, whichever is earlier. Level 3: A documented feature is impaired but does not prevent the use of a Tier 1 function in the Product Specifications. The Conga support team will respond within sixteen (16) business hours. The C...
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Support Services and Problem Resolution. Support Services If You have paid Conga all applicable fees due, Conga will provide Support Services to Your Administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at xxxx://xxxxxxx.xxxxxxxx.xxx/Reference/Submit_Case_Form, email xxxxxxx@xxxxxxxx.xxx, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated quote or invoice for the current subscription term, if any. Telephone Numbers: Americas: 000-000-0000 EMEA: 44 (0) 203-608-0165 APAC: 00-0-0000-0000 Problem Response and Resolution Conga will use commercially reasonable efforts to address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time Level 1: The Service is not available for use, including the failure of any documented feature that listed as a The Conga support team will respond within four (4) business hours. The Conga technical team will commence efforts to address Conga will use commercially reasonable efforts, twenty-four (24) hours per day, seven (7) days per week, to resolve or provide You with Tier 1 function in the Product Specifications. Level 1 problems within one (1) hour after Your report of such problem is received by Conga or Conga’s detection of such problem, whichever is earlier. an acceptable work-around for the applicable Level 1 problem. Conga will keep You updated regularly on the progress of the resolution.
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Support Services and Problem Resolution. If You have paid Place Technology all applicable fees due, Place Technology will provide Support Services to Your administrator(s) during Business Hours in the English language. To receive Support Services, You must submit a case at xxxxxxx@xxxxxxxxxxxxxxx.xxx. Basic Support Services will be based on this Exhibit A unless paid support is stated in an associated Order Form for the current subscription term. Basic support includes a total of two (2) hours of live support for the subscription term. Problem Response and Resolution Place Technology will address Service Level Incidents in accordance with the schedule below. Level 1: The Service is not available for use, including the failure of a critical feature of the Service. The Place Technology support team will respond within 4 Business Hours. The Place Technology technical team will commence efforts to address Level 1 problems within 1 hour after Your report of such problem is received by Place Technology or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, 24 hours per day, 7 days per week, to resolve or provide You with an acceptable work-around for the applicable Level 1 problem. Place Technology will keep You updated regularly on the progress of the resolution. Level 2: A documented feature is not available but does not prevent the use of a critical feature of the Service. The Place Technology support team will respond within 8 Business Hours. The Place Technology technical team will commence efforts to address Level 2 problems within 8 Business Hours after You report such problem during Business Hours or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, during normal Business Hours, to resolve or provide You with an acceptable solution for the Level 2 problem within 5 business days after You report such problem or Place Technology's detection of such problem, whichever is earlier. Level 3: A documented feature is impaired but does not prevent the use of a critical feature of the Service. The Place Technology support team will respond within 16 Business Hours. The Place Technology technical team will commence efforts to address Level 3 problems within 3 business days after You report such problem during Business Hours or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, duri...
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Support Services and Problem Resolution. If You have paid Conga all applicable fees due, Conga will provide Support Services to Your Administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at xxxx://xxxxxxx.xxxxxxxx.xxx/Reference/Submit_Case_Form, email xxxxxxx@xxxxxxxx.xxx, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated quote or invoice for the current subscription term, if any. Telephone Numbers: Americas: 000-000-0000 EMEA: 44 (0) 203-608-0165 APAC: 00-0-0000-0000 Problem Response and Resolution Conga will use commercially reasonable efforts to address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time
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Support Services and Problem Resolution. If you have paid Squivr all applicable fees due, Squivr will provide Support Services to Your administrator(s) during Business Hours in the English Language. To receive support Services, You may submit a case at xxxxxxx@xxxxxx.xxx. Support Services will be based on this Exhibit A. . Squivr, is a local application to Xxxxxxxxxx.xxx. Squivr does not have a separate Service hosted and or connected to Xxxxxxxxxx.xxx. You acknowledge that the Service is dependent on Your implementation and configuration of the Service and the availability and performance of technology from third-party software and hardware vendors including but not limited to xxxxxxxxxx.xxx, Salesforce AppExchange products and custom applications, Microsoft, Google, and the providers of Internet browsers. Squivr has no control over, and is not liable for, performance issues or downtime of the Service to the extent caused by such factors. Encryption Gateways and associated third party technology that require any re-direction of Squivr-to-Salesforce connections are not eligible for Support. You may utilize such encryption solutions solely at your own risk. Standard Support is provided by Squivr for all Services and includes 2 hours per year of support in accordance with the Response Times listed below. You may purchase Premium Support for an additional fee which includes up to 25 hours per year at expedited Response Times listed below. Level 1: A documented feature is not available that prevents the use of a Tier 1 function in the Product Specifications. The Squivr support team will respond within 8 Business Hours. The Squivr technical team will commence efforts to address Level 1 problems within 8 Business Hours after You report such problem during Business Hours or Squivr detection of such problem, whichever is earlier. The Squivr support team will respond within 4 Business Hours. The Squivr technical team will commence efforts to address Level 1 problems within 4 Business Hours after You report such problem during Business Hours or Squivr detection of such problem, whichever is earlier. Squivr will use commercially reasonable efforts, during normal Business Hours, to resolve or provide You with an acceptable solution for the Level 1 problem within 5 business day after You report such problem or Squivr detection of such problem, whichever is earlier.
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Support Services and Problem Resolution. If you have paid Squivr all applicabile fees due, Squivr will provide Support Services to Your administrator(s) during Business Hours in the English Language. To receive support Services, You may submit a case at xxxxxxx@xxxxxx.xxx. Support Services will be based on this Exhibit
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Related to Support Services and Problem Resolution

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Uncovering and Correction of Work 12.1 The Contractor shall promptly correct Work rejected by the Owner or failing to conform to the requirements of the Contract Documents, whether observed before or after Substantial Completion and whether or not fabricated, installed or completed, and shall correct any Work found to be not in accordance with the requirements of the Contract Documents within a period of two years from the date of Substantial Completion, or by terms of an applicable special warranty required by the Contract Documents. The provisions of this Article apply to work done by Subcontractors as well as to Work done by direct employees of the Contractor. 12.2 At any time during the progress of the work, or in any case where the nature of the defects shall be such that it is not expedient to have them corrected, the Owner, at their option, shall have the right to deduct such sum, or sums, of money from the amount of the contract as they consider justified to adjust the difference in value between the defective work and that required under contract including any damage to the structure.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Proposed Policies and Procedures Regarding New Online Content and Functionality By October 31, 2017, the School will submit to OCR for its review and approval proposed policies and procedures (“the Plan for New Content”) to ensure that all new, newly-added, or modified online content and functionality will be accessible to people with disabilities as measured by conformance to the Benchmarks for Measuring Accessibility set forth above, except where doing so would impose a fundamental alteration or undue burden. a) When fundamental alteration or undue burden defenses apply, the Plan for New Content will require the School to provide equally effective alternative access. The Plan for New Content will require the School, in providing equally effective alternate access, to take any actions that do not result in a fundamental alteration or undue financial and administrative burdens, but nevertheless ensure that, to the maximum extent possible, individuals with disabilities receive the same benefits or services as their nondisabled peers. To provide equally effective alternate access, alternates are not required to produce the identical result or level of achievement for persons with and without disabilities, but must afford persons with disabilities equal opportunity to obtain the same result, to gain the same benefit, or to reach the same level of achievement, in the most integrated setting appropriate to the person’s needs. b) The Plan for New Content must include sufficient quality assurance procedures, backed by adequate personnel and financial resources, for full implementation. This provision also applies to the School’s online content and functionality developed by, maintained by, or offered through a third-party vendor or by using open sources. c) Within thirty (30) days of receiving OCR’s approval of the Plan for New Content, the School will officially adopt, and fully implement the amended policies and procedures.

  • Customer Cooperation 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services. 3.2.2. Customer shall appoint a contact person with the authority to make decisions and to supply SAP with any necessary or relevant information expeditiously.

  • HUB Subcontracting Plan The Owner has adopted Exhibit H, Policy on Utilization of Historically Underutilized Business ("Policy"), which is incorporated herein by reference. Contractor, as a provision of the Agreement must comply with the requirements of the Policy and adhere to the HUB Subcontracting Plan submitted with Contractor's Proposal and attached as Exhibit I. No changes to the HUB Subcontracting Plan can be made by the Contractor without the prior written approval of the Owner in accordance with the Policy.

  • Maintenance Manual No later than 60 (sixty) days prior to the Project Completion Date, the Contractor shall, in consultation with the Authority’s Engineer, evolve a maintenance manual (the “Maintenance Manual”) for the regular and preventive maintenance of the Project Highway in conformity with the Specifications and Standards, safety requirements and Good Industry Practice, and shall provide 5 (five) copies thereof to the Authority’s Engineer. The Authority’s Engineer shall review the Maintenance Manual within 15 (fifteen) days of its receipt and communicate its comments to the Contractor for necessary modifications, if any.

  • CORRECTION OF WORK 13.2.1 The Contractor shall be responsible for correcting all Work which the Architect has found to be defective or which fails to conform to the Contract Documents whether observed be- fore or after Substantial Completion and whether or not fabricated, installed or completed. The Contractor shall bear all costs of correcting such rejected Work, including compensation for the Architect's and the State’s additional services made necessary thereby. 13.2.2 If, within one year after the Date of Substantial Completion of the Work or designated portion thereof or within one year after acceptance by the State of designated equipment or within such longer period of time as may be prescribed by law or by the terms of any applicable special warranty required by the Contract Documents, any of the Work is found to be defective or not in accordance with the Contract Documents, the Contractor shall correct it promptly after receipt of a written notice from the State to do so unless the State has previously given the Contractor a written acceptance of such condition. This obligation shall survive termination of the Contract. The State shall give such notice promptly after discovery of the condition. 13.2.3 The Contractor shall remove from the site all portions of the Work which are defective or non-conforming and which have not been corrected under Subparagraphs 4.5.1, 13.2.1 and 13.2.4 If the Contractor fails to correct defective or nonconforming Work as provided in Subparagraphs 4.5.1, 13.2.1 and 13.2.2, the State may correct it in accordance with Paragraph 13.2.5 If the Contractor does not proceed with the correction of such defective or non- conforming Work within a reasonable time fixed by written notice from the Architect, the State may remove it and may store the materials or equipment at the expense of the Contractor. If the Contractor does not pay the cost of such removal and storage within ten days thereafter, the State may upon ten additional days written notice sell such Work at auction or at private sale and shall account for the net proceeds thereof, after deducting all the costs that should have been borne by the Contractor, including compensation for the Architect's and the State’s additional services and expenses made necessary thereby. If such proceeds of sale do not cover all costs which the Contractor should have borne, the difference shall be charged to the Contractor and an appropriate Change Order shall be issued. If the payments then or thereafter due the Contractor are not sufficient to cover such amount, the Contractor shall pay the difference to the State. 13.2.6 The Contractor shall bear the cost of making good all work of the State or separate contractors destroyed or damaged by such correction or removal. 13.2.7 Nothing contained in this Paragraph 13.2 shall be construed to establish a period of limitation with respect to any other obligation which the Contractor might have under the

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.

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