TARGET RESPONSE TIME. A response to a request for Support Services shall consist of receipt of and acknowledgement by Azul of Customer’s request for Support Services (the “First Response”). Azul will use commercially reasonable efforts to provide a First Response within the target SLA response time set forth in the table below. Customer acknowledges that a First Response may not include resolution for all requests for Support Services. However, Customer acknowledges and understands that no software is perfect or error free and that, despite Azul’s commercially reasonable efforts, Azul may not be able to provide answers to or resolve some or all requests for Support Services. Azul makes no promises, guarantees, or assurances of any kind that it will be able to resolve all of Customer’s Support Services requests. Error Type TARGET RESPONSE TIME Priority 1 1 Business Day 1 hour Priority 2 2 Business Days 4 hours Priority 3 2 Business Days 1 Business Day Priority 4 2 Business Days 2 Business Days
TARGET RESPONSE TIME. If there is a Target Response Time, Provider will use commercially reasonable efforts to respond to support requests sent to the Support Channel within the Target Response Time.
TARGET RESPONSE TIME. RelyMD’s support team strives to respond to all support requests, regardless of severity, within one (1) to two (2) hours of receiving notice (if notice is received during the support hours set forth in Section 2.5 above). Response time is defined as the time between receipt of the support request and the time that a RelyMD support team member begins working on the request. Due to the diversity of issues that might occur, and the methods needed to resolve them, response time is not defined as the time between the receipt of the request and problem resolution. Under all circumstances, the Customer’s timely cooperation with the RelyMD support team will be a determinant of how quickly RelyMD can achieve problem resolution.
TARGET RESPONSE TIME. The target response time for all IT requests is 1 hour. i.e. we aim to ensure that every request is categorised and allocated to a member of the IT team within 1 hour, at which point a confirmation email is automatically sent to the user. The process of categorising a request also ensures that an appropriate “due date” is calculated.
TARGET RESPONSE TIME. 5.1 AMCS aims to provide the Customer with a response within a specific time limit, as stated below, based on the agreed Priority Code of the Support Case (“Target Response Time”). Target Response Times are measured within the Hours of Coverage. P3 Medium 16 Hours P4 Low 72 Hours
TARGET RESPONSE TIME. The Target Response Time is the time in which the Service Desk must respond to your ticket. There are specific targets set within this Service Level Agreement, which relate to response times to Incidents, based upon priority.
