Minimal Impact. In order to minimize the impact of the requirement to work weekends and to improve the quality of life for workers in twenty-four- (24) hour facilities by providing staff the maximum level of predictability possible, the County will use its best efforts to schedule each Regular Hire, full-time and part-time nurse to work no more than twenty-six (26) weekends per calendar year unless otherwise requested by the employee. Whenever feasible, employees will be scheduled to work every other weekend or two (2) out of four (4) weekends. For the purpose of this Agreement, weekends shall be Saturday and Sunday, except in the case of the night shift, which shall be Friday and Saturday.
Minimal Impact. Any deviation from Specifications not otherwise included in a Severity 1, 2, or 3 category. • Acknowledgment […***…] • Work Around, temporary fix […***…] • Final fix, update, or new release […***…] • Communications […***…]
Minimal Impact. Any deviation from Specifications not otherwise included in a Severity 1, 2, or 3 category. • Acknowledgment • Work around, temporary fix • Final Fix, update, or new release • Communications • [***]
b. In the case of a FATAL or SEVERE IMPACT Error condition, Supplier shall use its best efforts to acknowledge notification of such Error condition within the time frames indicated.
c. Supplier shall correct any and all Errors in the Custom Software in accordance with the Error Severity Levels specified above. In addition, at any time during the Error correction or technical support process, AT&T may invoke the below-listed escalation procedure:
i. Supplier’s escalation process is to ensure that when a problem is not being resolved in a satisfactory manner, (i) both AT&T and Supplier have a common perception of the nature and criticality of the problem, (ii) the visibility of the problem is raised within Supplier’s organization, and (iii) appropriate Supplier resources are allocated toward solving the problem.
ii. The following escalation process may be invoked by AT&T when an Error, defect, non-conformity, or technical support issue has been reported to Supplier, the Error substantially affects AT&T’s use of the Software, and Supplier has not yet provided a patch or bypass around the Error.
iii. The escalation processes can be initiated by contacting the next higher management level within Supplier’s organization. Such Supplier designate will work with AT&T’s designated contact and management to bring a satisfactory solution to the situation. The effort will be focused on developing an action plan and coordinating whatever Supplier resources are required to meet AT&T’s needs as rapidly as possible, within the policy stated above.
iv. During the period of the action plan, regular status update communications will be established between AT&T’s designate and Supplier’s designate.
v. If an action plan cannot be agreed to, or if the action plan fails to provide a satisfactory solution within the time frame defined in the action plan, the problem will be escalated to Supplier’s highest management level.
d. If any FATAL or SEVERE IMPACT Custom Software Error cannot be corrected by Supplier within the indicated timeframes, Supplier shall provide [***] or a portion thereof that the FATAL or SEVERE IMPACT Error remains unresolved after the work around/temporary fix resolution period specified above. [***]
e. In addition, if a FATAL Error remains unresolved [***] hours a...
Minimal Impact. Minor and cosmetic issues as reasonably determined by Client and Contractor.
Minimal Impact. Response to queries, one user affected Part of the Infrastructure maintained is not operational, with minor or no impact on the operation of the JDE Application; Trivial defect has little or no impact on services or operations.
1 Critical Impact All or most users are affected. Business operations affected > 80% within4 hours > 80% within1 days Notify Customers immediately with regular status update.
2 High Impact Important functions not available, no recovery option immediately available > 80% within1 days > 80% within2 days Notify Customers if not resolved within 4 hours. Status updates on a 4 hour basis.
3 Low Impact Less important functions not available, recovery option available > 80% within4 days > 80% within15 days Notify Customers if not resolved within 2 working days. Weekly status update.
4 Minimal Impact Responses to queries, one user affected Not Applicable > 80% within30 days Notify Customers if not resolved within 5 working days. Monthly status update.
Minimal Impact. The activity will result in minimal impact or impairment to any stream, wetland or water body function;
Minimal Impact. Minor deviation from specification not effecting usability of Software Acknowledgment New Software release Communications Less than 24 hours Usual Release Cycle Software Release Notification Further services or other resolution times need to be agreed between TW and customer as supplementary performances in writing, e.g. as a customer individual SLA.
Minimal Impact. Sweeper operators shall perform activities in a professional and courteous manner. Sweeping is to be performed at times that provide the best results with minimal impact to residents and commercial businesses, flow of vehicular traffic, and the public in general. Sweeping within the vicinity of schools shall be scheduled in order to ensure that it does not create an impact to students, teachers, and/or parents during morning drop-off or afternoon pick-up times. Company shall formally investigate any complaints received by the City in a prompt and expedient manner, and shall provide a written report to the City regarding the resolution of said complaint within seven business days from the date the complaint is forwarded to Company.
Minimal Impact. The Issue will be researched and Severity 4 Issues that are agreed to be fixed will be resolved during a subsequent product release or update. It may be determined, with consultation and input from Customer, that minor Severity 4 items that require a code fix will not be corrected. Reported shortcoming in Hub Services or Software that has no significant impact to usage and/or availability. Issues include, but are not necessarily limited to, the following examples: ● Minor spelling errors ● Minor usability issues ● Usage and design issues
Minimal Impact. All other Bugs. -------------- Unless Disney agrees otherwise in writing, Voxware shall provide Disney with an acknowledgment of the Bug and a work around solution according to the following schedule and a permanent solution as soon as possible thereafter: -------------------------------------------------------------------------------- Bug Acknowledgment Period of Time for work around Fatal Within [***] [***] -------------------------------------------------------------------------------- Severe Within [***] [***]
