Utility Server Services. Microsoft Office 365 Email Accounts There are eleven (11) Resource Unit Categories for Microsoft Office 365 Email Accounts,
Utility Server Services. Enhanced Security Hosted Email Accounts Enhanced Security Hosted Email Resource Units include enhanced security features designed to meet regulatory compliance for those DCS Customers whose security needs exceed those of the Consolidated, Non-Consolidated or Microsoft Office 365 email solutions. This Resource Unit Category also includes all of the labor necessary for the ongoing support and maintenance of this solution, as well as all of the hardware and hardware maintenance necessary to host this email solution (excluding storage as described below), the operating systems and any other software and software maintenance required to operate this solution (excluding the email software, as described below). Design, installation, and deployment of this Enhanced Security Hosted Email are excluded from this Resource Unit Category; such costs will be billed as a separate, upfront, one-time fee. At the DCS Customer’s option, Service Provider will provide migration tools and services (migration from existing solutions and application remediation support only), which shall be performed on a rate card basis, through the use of pool hours, or by a third party, at the DCS Customer’s election. Storage and backup for Enhanced Security Hosted Email are not included in this Enhanced Security Hosted Email Resource Unit but are billed separately as part of the Server Storage RU Categories. Email software licenses and annual software support are not included in this Resource Unit and will be charged through the Software Services Charge methodology to the extent that they are purchased through this Agreement. The SSC and the Enhanced Security Hosted Email Accounts Charges and applicable ARC/RRC charges fully compensate Service Provider for the provision of Enhanced Security Hosted Email Services. Billing for all of a DCS Customer’s Enhanced Security Hosted Email Account RUs will begin when the solution has been deployed and is usable by that DCS Customer. Charges for existing Consolidated and Non-Consolidated Email Account RUs will cease upon the commencement of billing for Enhanced Security Hosted Email Accounts; however, legacy email servers will be become billable STM instances until migration can be completed and the servers decommissioned, and legacy incremental software costs (e.g., Groupwise maintenance renewal costs) will be billed via the SSC. Service Provider will use commercially reasonable efforts to minimize such costs, including letting support agreements expire ...
Utility Server Services. Enterprise File/Print Services Enterprise File and Print Server Services in the Consolidated Data Centers are managed utilizing a virtual environment utilizing shared storage. The servers and storage will be engineered and managed to meet the Gold Service Tier Matrix described in Attachment 4-E and are optimized to provide easy to manage File storage and print queues with no other DIR Customer executing code. Each Instance’s file system security is integrated with a distinct DIR Customer’s directory service for authorization. Resource Unit usage for these Server Services will be measured on a per Instance basis. The Annual Base Charges for such Services are set forth in Attachment 4-A and the Monthly Resource Baselines for such Services are set forth in Attachment 4-D and reflect the required resources to provide the Consolidated File and Print Services. Depending on the Server’s configuration, one (1) or more Operating System Instances may run on a single Server. Operating System Instances in a clustered configuration shall be deemed to be discrete Operating System Instance. The charges for this Resource Unit are inclusive of all labor, Utility Server Infrastructure Stack Software, Equipment, maintenance, setup, authorization system integration and quota management services, and Systems management to support services and project activities (including installation and discontinuance) required to manage, maintain, and enhance the file and print services. One (1) Instance in service on the last day of a calendar month equals one RU. The deployment of a new Server Instance must be approved by a DIR Customer in accordance with the established process and billing triggers aligned with the CMDB status fields. A new Instance is considered operational when available and approved by Authorized Users. Disk and tape storage quantities are charged separately via the defined disk storage and tape storage RUs.
Utility Server Services. There are thirteen (13) distinct Resource Unit Categories for Utility Server Services. Three (3) of these Resource Unit Categories (Consolidated Email Accounts, Non-Consolidated Email Accounts, and Enhanced Security Hosted Email Accounts) have separate Annual Base Charges, ARCs/RRCs, and Monthly Resource Baselines. These Annual Base Charges are set forth in Attachment 4-A and these Monthly Resource Baselines are set forth in Attachment 4-D and reflect the required resources to support DIR and the DCS Customers. Such Annual Base Charges, a, for the Resource Unit Categories for the Utility Server Services, as adjusted by any ARCs or RRCs, will fully compensate Service Provider for the performance of these Utility Server Services. Ten (10) of these Resource Unit Categories (the “Microsoft Office 365 Email Accounts and Enterprise File and Print”) have no base charges, base volume or ARC/RRC rate. Instead, they have a unit rate multiplied by the total volume of the Microsoft Office 365 Email Accounts or Instances, as applicable. Charges are calculated as described in Sections (b) and (c) below. For Microsoft Office 365 the rates charged in a given month are based on the aggregate volume of Microsoft Office 365 Email Accounts, as per the Microsoft Office 365 Tier Pricing tab of Attachment 4-A. The initial volumes of Microsoft Office 365 Email Accounts are described in Attachment 4-D.
Utility Server Services. Enterprise File/Print Services Enterprise File Services and Print Server Services in the Consolidated Data Centers are managed utilizing a virtual environment utilizing shared storage. The servers and storage will be engineered and managed to meet the Gold Service Tier Matrix described in Attachment 4-E and are optimized to provide easy to manage File storage and print queues with no other DCS Customer executing code. Each Instance’s file system security is integrated with a distinct DCS Customer’s directory service for authorization. Resource Unit usage for these Server Services will be measured on a per Instance basis. Charges are calculated on a monthly basis by multiplying the total number of Instances in that month by the given unit rate in Attachment 4-A. Instances are counted on the last day of the calendar month, and counts are adjusted to include any Instance in service for at least one (1) day of the calendar month. One (1) Instance in service for at least one day of a calendar month equals one RU. This pricing methodology fully compensates the Service Provider for the resources required to provide the Enterprise File Services and Enterprise Print Services. Depending on the Server’s configuration, one (1) or more Operating System Instances may run on a single Server. Operating System Instances in a clustered configuration shall be deemed to be discrete Operating System Instance. The charges for this Resource Unit are inclusive of all labor, Utility Server Infrastructure Stack Software, Equipment, maintenance, setup, authorization system integration and quota management services, and Systems management to support services and project activities (including installation and discontinuance) required to manage, maintain, and enhance the file and print services. Instances are counted on the last day of the calendar month, and counts are adjusted to include any Instance in service for at least one (1) day of the calendar month. All billing must be in accordance with the established process and billing triggers described in the Service Management Manual. Disk and tape storage quantities, including any requested checkpoint storage quantities, are charged separately via the defined disk storage and tape storage RUs. Checkpoint storage for Enterprise File and Print Services is set forth in Section 19.6.1(b).
Utility Server Services. There are ten (10) distinct Resource Unit Categories for Utility Server Services. Four of these Resource Unit Categories (Consolidated Email Accounts, Non- Consolidated Email Accounts, Enterprise File and Print, and Enhanced Security Hosted Email Accounts) have separate Annual Base Charges, ARCs/RRCs, and Monthly Resource Baselines. These Annual Base Charges are set forth in Attachment 4-A and these Monthly Resource Baselines are set forth in Attachment 4-D and reflect the required resources to support DIR and the DIR Customers. Such Annual Base Charges for the Resource Unit Categories for the Utility Server Services, as adjusted by any ARCs or RRCs, will fully compensate Service Provider for the performance of these Utility Server Services. Six (6) of these Resource Unit Categories (the “Microsoft Office 365 Email Accounts”) have no base charges, base volume or ARC/RRC rate. Instead, they have a unit rate multiplied by the total volume of the Microsoft Office 365 Email Accounts, calculated as described in Section (c) below. The rates charged in a given month are based on the aggregate volume of Microsoft Office 365 Email Accounts, as per the Microsoft Office 365 Tier Pricing tab of Attachment 4-A. The initial volumes of Microsoft Office 365 Email Accounts are described in Attachment 4-D.
Utility Server Services. Non-Consolidated SCCM Support
Utility Server Services. Services related to the operations (other than those related to the e-mail environment) for infrastructure items such as proxy, Definition Meaning DNS, DHCP, firewall and print services/appliances. Very Important Person (VIP) A Transport specified subset of Authorised Users whom receive an escalated level of Service.
Utility Server Services. There are two (2) distinct Resource Unit Categories for Utility Server Services. Each of these Resource Unit Categories has separate Annual Base Charges, ARCs/RRCs, and Monthly Resource Baselines. These Annual Base Charges are set forth in Attachment 4-A and these Monthly Resource Baselines are set forth in Attachment 4-D and reflect the required resources to support DIR and the DIR Customers. Such Annual Base Charges, as adjusted by any ARCs and RRCs, for the Resource Unit Categories for the Utility Server Services will fully compensate Service Provider for the performance of the Utility Server Services.
Utility Server Services. Email Accounts Email Accounts are inclusive of all labor, Utility Server Infrastructure Stack Software including Email Software (e.g. Microsoft Exchange), Equipment, maintenance and Systems management to support services and project activities (including installation and discontinuance) required to manage, maintain, and enhance the email services environments. Storage and backup for email is not included in the email service, but are part of Server storage RU’s. Usage will be provided by running a maintained script against the directory services and providing valid counts at the end of the month utilizing a mutually agreeable tool. A migration from an existing email platform to a different platform will be provided through a Request for Service with labor requirements funded through the Project Pool Hours. Once the email platform migration is complete, ongoing support and related costs will be recovered by Service Provider through the Email Accounts Base Charges and ARC/RRC charges. One (1) Resource Unit for this Resource Unit Category shall equal one discrete email identification approved by DIR, and shall exclude any account not tied to a unique end user (e.g. distribution lists, alias accounts, conference room or resource calendar reservation IDs, email addresses without directly associated mail storage , etc.). There are two (2) Resource Unit Categories for Email Accounts:
