Utility Server Services. Enterprise File/Print Services
Utility Server Services. There are thirteen (13) distinct Resource Unit Categories for Utility Server Services. Three (3) of these Resource Unit Categories (Consolidated Email Accounts, Non-Consolidated Email Accounts, and Enhanced Security Hosted Email Accounts) have separate Annual Base Charges, ARCs/RRCs, and Monthly Resource Baselines. These Annual Base Charges are set forth in Attachment 4-A and these Monthly Resource Baselines are set forth in Attachment 4-D and reflect the required resources to support DIR and the DCS Customers. Such Annual Base Charges, a, for the Resource Unit Categories for the Utility Server Services, as adjusted by any ARCs or RRCs, will fully compensate Service Provider for the performance of these Utility Server Services. Ten (10) of these Resource Unit Categories (the “Microsoft Office 365 Email Accounts and Enterprise File and Print”) have no base charges, base volume or ARC/RRC rate. Instead, they have a unit rate multiplied by the total volume of the Microsoft Office 365 Email Accounts or Instances, as applicable. Charges are calculated as described in Sections (b) and (c) below. For Microsoft Office 365 the rates charged in a given month are based on the aggregate volume of Microsoft Office 365 Email Accounts, as per the Microsoft Office 365 Tier Pricing tab of Attachment 4-A. The initial volumes of Microsoft Office 365 Email Accounts are described in Attachment 4-D.
(a) Utility Server Services -- Email Accounts
Utility Server Services. Microsoft Office 365 Email Accounts
Utility Server Services. Enhanced Security Hosted Email Accounts Enhanced Security Hosted Email Resource Units include enhanced security features designed to meet regulatory compliance for those DIR Customers whose security needs exceed those of the Consolidated, Non-Consolidated or Microsoft Office 365 email solutions. This Resource Unit Category also includes all of the labor necessary for the ongoing support and maintenance of this solution, as well as all of the hardware and hardware maintenance necessary to host this email solution (excluding storage as described below), the operating systems and any other software and software maintenance required to operate this solution (excluding the email software, as described below). Design, installation, and deployment of this Enhanced Security Hosted Email are excluded from this Resource Unit Category; such costs will be billed as a separate, upfront, one-time fee. At the DIR Customer’s option, Service Provider will provide migration tools and services (migration from existing solutions and application remediation support only), which shall be performed on a rate card basis, through the use of pool hours, or by a third party, at the DIR Customer’s election. Storage and backup for Enhanced Security Hosted Email are not included in this Enhanced Security Hosted Email Resource Unit but are billed separately as part of the Server Storage RU Categories. Email software licenses and annual software support are not included in this Resource Unit and will be charged through the Software Services Charge methodology to the extent that they are purchased through this Agreement. The SSC and the Enhanced Security Hosted Email Accounts Charges and applicable ARC/RRC charges fully compensate Service Provider for the provision of Enhanced Security Hosted Email Services. Billing for all of a DIR Customer’s Enhanced Security Hosted Email Account RUs will begin when the solution has been deployed and is usable by that DIR Customer. Charges for existing Consolidated and Non-Consolidated Email Account RUs will cease upon the commencement of billing for Enhanced Security Hosted Email Accounts; however, legacy email servers will be become billable STM instances until migration can be completed and the servers decommissioned, and legacy incremental software costs (e.g., Groupwise maintenance renewal costs) will be billed via the SSC. Service Provider will use commercially reasonable efforts to minimize such costs, including letting support agreements expire...
Utility Server Services. Microsoft Office 365 Email Accounts
1. Kiosk Worker Plan 1 2. Exchange Online Plan 1
Utility Server Services. Enhanced Security Hosted Email Accounts
(1) Resource Unit for this Resource Unit Category shall equal one discrete email identification approved by DIR, and shall exclude any account not tied to a unique end user (e.g. distribution lists, alias accounts, conference room or resource calendar reservation IDs, email addresses without directly associated mail storage, etc.).
Utility Server Services. Non-Consolidated SCCM Support
(1) Non- Consolidated SCCM server in service at any point during a month will equal one
(1) billable unit. The Non-Consolidated SCCM Support classification requires DIR and Service Provider’s finance and operational mutual agreement and will be subject to the Service Request Management timelines as defined in the SMM. The initial hardware purchase will be charged as an HSC and software will be charged as SSC. If replacement hardware is needed, the DCS Customer can engage the Service Provider to contact the vendor designated by the DCS Customer to have a replacement sent out. DCS Customers are responsible for all other support (e.g., software updates, configuration updates, patching, and security or virus update support, backup, storage management, disaster recovery. Service Provider will charge a one-time installation fee, specified in Attachment 4- A, for each new Non-consolidated SCCM Support server installed. The installation fee includes installation rack, stack, cabling and initial configuration. The installation fee is only applicable to net new Non-consolidated SCCM Support server installations; it does not apply retroactively or to fixes, reinstallations, or replacements.
Utility Server Services. Services related to the operations (other than those related to the e-mail environment) for infrastructure items such as proxy, Definition Meaning DNS, DHCP, firewall and print services/appliances. Very Important Person (VIP) A Transport specified subset of Authorised Users whom receive an escalated level of Service.
Utility Server Services. There are two (2) distinct Resource Unit Categories for Utility Server Services. Each of these Resource Unit Categories has separate Annual Base Charges, ARCs/RRCs, and Monthly Resource Baselines. These Annual Base Charges are set forth in Attachment 4-A and these Monthly Resource Baselines are set forth in Attachment 4-D and reflect the required resources to support DIR and the DIR Customers. Such Annual Base Charges, as adjusted by any ARCs and RRCs, for the Resource Unit Categories for the Utility Server Services will fully compensate Service Provider for the performance of the Utility Server Services.
Utility Server Services. Email Accounts
