Vendor Maintenance Sample Clauses

Vendor Maintenance. Packaging will maintain the accounts payable vendor master file within the SAP system pursuant to written instructions from authorized Tenneco personnel. Services include establishing new vendors and updating existing vendor records (i.e., remittance address changes and payment methods). In compliance with the Internal Revenue Service, Packaging will require all non-exempt accounts payable vendors to have a Taxpayer Identification Number prior to making payment to the vendor. Tenneco will assist Packaging with securing the required W-9 forms for all exempt vendors including government entities and employees;

Vendor Maintenance. Service Service Description Service Hours Hardware - Non Business Critical faults The Supplier provides access with relevant phone and email contact details to the Supplier Service Desk for non-critical system/service down and/or affected scenarios (P2/P3/P4) on hardware with appropriately covered vendor maintenance. Normal Business Hours Hardware - Business Critical faults The Supplier provides 24/7 access with relevant phone contact details to the Supplier Service Desk for critical system down scenarios (P1) on hardware with appropriately covered vendor maintenance. 24 x 7 NetApp Disk Replacement Replacement of any failed or pre failure disk. Parts to site within 4 hours of request being made to NetApp. Extended Hours Incident Management Service Description Support is accessed through The Supplier’s dedicated support line, call routing to the case owner or the relevant incident team can be made from this point to ensure the Customer reaches the expertise needed in a timely manner. All incidents will be recorded on the Supplier Service Desk system under the Incident Management workflow. The Supplier records the name of the person reporting the Incident, time of call and any other pertinent information, along with criteria for resolution to ensure the workflow is initiated correctly. It should be noted that the Customer shall report a Business Critical Incident via telephone only. The Supplier cannot offer any Service Levels for Business Critical Incidents via email. Incident priority table: Affect Minor Moderate Major Critical System/Service P3 P2 P1 P1 System/Service P4 P3 P2 P1 User P5 P4 P3 P2 Business Impact Incident response and escalation table: Priority Response SLA Specialist Review Escalation Manager Escalation Director Email Frequency Target Resolution KPI P1 30 Minutes 1 Hour Immediate Immediate Hourly 4 hours P2 1 Hour 2 Hours 4 Hours 4 Hours 4 Hours 1 Day P3 4 Hours 4 Hours 2 Days Never Daily 10 Days P4 1 Day 1 Day 3 Days Never Daily 30 Days P5 2 Days 2 Days 5 Days Never Daily None