Venue Services. Where a Venue Service is Available for a Venue for 99% or more of the minutes in a month, but fewer than 99.95% of the minutes in that month, the Client is entitled to a Service Credit equal to: 1% of Total Monthly Monitoring Fees Where a Venue Service is Available for a Venue for 95% or more of the minutes in a month, but fewer than 99% of the minutes in that month, the Client is entitled to a Service Credit equal to: 2% of Total Monthly Monitoring Fees Where a Venue Service is Available for a Venue for fewer than 95% of the minutes in a month, the Client is entitled to a Service Credit equal to: 5% of Total Monthly Monitoring Fees Resolution times Fault resolution Service Level The Licensee must resolve all Faults within the time frames required by the following table. Location of Fault Type of Fault Zone 1 Zone 2 (excluding Northern) Zone 3 (including Northern and excluding Far West) Far West Severity Level 1 Fault The Licensee must resolve the Fault within 4 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. The Licensee must resolve the Fault within 6 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. The Licensee must resolve the Fault within 15 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. The Licensee must resolve the Fault within 24 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. Severity Level 2 Fault The Licensee must resolve the Fault within 8 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. The Licensee must resolve the Fault within 12 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. The Licensee must resolve the Fault within 27 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. The Licensee must resolve the Fault within 48 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault. Severity Level 3 Fault The Licensee must resolve the Fault within 120 hours of notification of the Fault by the Client or of the Licensee otherwise becoming aware of the Fault.
Venue Services. The GLA will meet Trafalgar Square venue costs, such as waste management and cleaning (see points 39.0 – 39.3), and provide an on-call engineer for the fountains and access to mains power where necessary (see point 17.6), subject to agreement between the Event Production Company, Events for London and Facilities Management. Please bear in mind that costs for venue related services and out of hours working must be borne by the overall project budget and therefore should be minimised wherever possible. However it is not expected that these costs will be factored into the core budget indicated in this specification.
Venue Services. A. Parking: Event Partner, at its expense, shall provide a reasonable number of parking spaces for vehicles in reasonable proximity to, and with direct access to, the Event for its duration.
