Enhancement Request means a request by Customer to add functionality or enhance performance beyond the specifications of the Cloud Service and are not included as part of Support Services.
Enhancement Request means a request by Customer to add functionality or enhance performance beyond the specifications of the Service and are not included as part of Support Services.
Enhancement Request means a request to alter or amend a feature within the Software defined scope.
Examples of Enhancement Request in a sentence
Enhancement Request Suggested Enhancements 4 Business Days Provide a response within 20 Business Days.
An Enhancement Request will be noted by the Supplier Support Desk and included in the Supplier change management procedure.
More Definitions of Enhancement Request
Enhancement Request. A request for additional product functionality or changed behavior beyond the current intended behavior of the Maintained Software.
Enhancement Request means a recommendation for future product enhancement or modification to add official support and documentation for an unsupported or undocumented feature, or features that do not exist in the Products.
Enhancement Request means a request by Customer for Medidata to make a change or improvement in the Medidata Applications’ features and/or functionality.
Enhancement Request means a request by the COMPANY to add functionality or enhance performance beyond the specifications of the Products.
Enhancement Request means any suggestion regarding the design, aesthetics, functionality, content, or other feature, of the Game Pages or the Games that is not a Problem or a Severe Problem.
Enhancement Request or "ER" is defined in Attachment B to Work Order 2002-02.
Enhancement Request is an Incident related to a request for enhancements to standard functionality of Products and/or Supplier Software. An Enhancement Request will be noted by the Supplier Support Desk and included in the Supplier change management procedure. This procedure handles the acceptance, prioritization, and processing of enhancement requests. Enhancement Requests qualify as “Level 3” urgency level Incidents (see Table 1 below). “Loss of functionality” is an Incident related to limited functionality of the Supplier Products and/or Supplier Software. The Supplier Support Desk will assign to a Loss of functionality Incident one of three degrees of urgency, and will take the related actions, each as set forth in Table 1 below. “Security Incident” is an Incident related to a report by the Customer Application Manager of a security risk perceived to be caused by the Products and/or Supplier Software. The Supplier Support Desk will assign to a Security Incident one of three degrees of urgency levels, each as set forth in Table 1 below. Table 1: INCIDENT URGENCY LEVELS AND SERVICE WINDOWS Incident ur- gency level Remark Fulfils all criteria below: Service window (response time) Level 1 / STAND- STILL / P1 The highest ur- gency level; only assigned in very exceptional cir- cumstances; to be reported by phone. The Supplier Product and/or Supplier Software is seriously disrupted, with the majority of users down 15 minutes There is limited functionality of the Supplier Products and/or Supplier Software, render- ing Customer incapable of fulfilling important internal needs in the short term. The Supplier Support Desk is unable to offer a workaround (or partial workaround) to resolve the problem completely or partially within 1 business day Level 2 / UR- GENT / P2 A midlevel degree of urgency. The Supplier Product and/or Supplier Software is disrupted at a level to cause incon- venience for a number of users but not all users 4 hours There is partial limited functionality of the Supplier Product and/or Supplier Software, but Customer is still able to fulfil its own needs, and/or Supplier Support Desk is able to offer a workaround (or partial workaround) to resolve the problem completely or partially within 3 business days Level 3 / MI- NOR / P3 All Incidents that do not qualify as Level 1 or Level 2 1 business day