Enhancement Request means a request by Customer to add functionality or enhance performance beyond the specifications of the Service and are not included as part of Support Services.
Enhancement Request means a request to alter or amend a feature within the Software defined scope.
Enhancement Request means a request by Customer to add functionality or enhance performance beyond the specifications of the Cloud Service and are not included as part of Support Services.
Examples of Enhancement Request in a sentence
Incident User Education Documentation Query Training Product Enhancement Request 1 hour Next Services upgrade 4 Cosmetic Incidents.
Incident User Education Documentation Query Training Product Enhancement Request 1 hour At Supplier’s discretion *All references to “Incident” in the table above are deemed to refer to a Services Incident.
More Definitions of Enhancement Request
Enhancement Request. A request for additional product functionality or changed behavior beyond the current intended behavior of the Maintained Software.
Enhancement Request means a recommendation for future product enhancement or modification to add official support and documentation for an unsupported or undocumented feature, or features that do not exist in the Products.
Enhancement Request means a request by Customer for Medidata to make a change or improvement in the Medidata Applications’ features and/or functionality.
Enhancement Request is defined as a recommendation for a future product enhancement, or a modification to add official support and documentation for an unsupported or undocumented feature, or a feature that does not currently exist in the Software. The Supplier will take Enhancement Requests into consideration in the product management process, but has no obligation to deliver enhancements based on any Enhancement Request.
Enhancement Request means any suggestion regarding the design, aesthetics, functionality, content, or other feature, of the Game Pages or the Games that is not a Problem or a Severe Problem.
Enhancement Request or "ER" is defined in Attachment B to Work Order 2002-02.
Enhancement Request. (Severity Level 4): The system is usable and the condition does not materially affect Licensee’s operations. These requests are mostly educational about how the Licensed Software could be improved to enhance Licensee’s experience and satisfaction. The following tables define the escalation times for Premium and Enhanced Support plan: Severity Level 1: Critical 1 Hour 2 Hours 4 Hours 8 Hours Bug Fix/ Design Change Req. 15/25 days¹ Severity Level 2: Major 4 Hours 1 Bus. Day 3 Bus. Days 12 Hours Severity Level 3: Minor N/A N/A N/A N/A ¹ Timeframe assumes workaround is in place for Severity 1 and Severity 2 issues. Severity Level 1: Critical 8 Hours 2 Bus. Days 3 Bus. Days Severity Level 2: Major 8 Hours 3 Bus. Days 5 Bus. Days Licensee will have access to the status of reported problems and Knowledgebase through Cloudentity’s Support Portal. Additionally, Cloudentity support engineers will send updates to Licensee at the time intervals described in Tables 2 above. Telephone calls with Licensee and Cloudentity will occur on an as-needed basis including calls between management teams. Updates and upgrades made generally available for the Licensed Software are provided under all support levels. Licensee is primarily responsible for the installation and deployment of updates and upgrades but may decline to install any update or major functional release that Cloudentity offers. Technical Support is provided for the latest version of the Licensed Software (including all upgrades and version releases) and one (1) prior major functional release (including all upgrades and version releases) of the Licensed Software. In the event that the Licensee has not installed a more current major functional release within a period of twenty-four (24) months of its availability, or becomes more than one major functional release behind and continues to decline to install those intervening major functional release(s), continued Technical Support for the version of the Licensed Software Licensee has installed will be provided only with a time and materials surcharge to the then current License Fee. On-Site Support is only available for Severity Level 1 (Critical) issues that cannot be resolved remotely. When this is the case, Cloudentity will send one of its support engineers or qualified partner to the Licensee site to assist with the issue. Licensee will be required to pay all travel related expenses if the issue is determined not to have been caused by a defect in the Licensed Sof...