Qualifying Outage means an outage that results in a loss of the Core Services and is not excused under Section 3.3 of this SLA. “Core Services” means the following specific service capabilities and excludes the vAnalytics feature and the Cisco SD-WAN Self Service Portal: • “Control Plane” builds and maintains the network topography and makes decisions on where the traffic flows. • “Management Plane” is responsible for central configuration and monitoring. “Total Qualifying Outage Time” equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon Our logging an incident ticket upon Your notice to Us of the outage with sufficient information for Us to confirm the outage and (ii) ends when the affected Core Services is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. Service Credit If We fail to meet the relevant Service Levels for a given Measurement Period, We will issue a credit in accordance with the table below (“Service Credit”). The aggregate maximum Service Credit issued by Us to You in a single Measurement Period will not exceed 15 days, whether the Service Credit relates (i) to falling below Control Plane Availability Percentage, Management Plan Availability Percentage, or both, or (ii) single-tenancy or multi-tenancy Control Plane and/or Management Plane. Service Credits may not be exchanged for, or converted into, monetary amounts. If the Control Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days If the Management Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days Service Level Calculation Example For example, if during a 31-day month, two (2) Qualifying Outages occur—one Qualifying Outage lasting 60 minutes and another Qualifying Outage lasting 11 minutes—then the Service Level for Management Plane will be calculated as described below: Total Service Time = * 31 (days in Measurement Period) * 24 hours * 60 minutes = 44,640 minutes Total Qualifying Outage Time = 60 + 11 = 7...
Qualifying Outage means the time that the Core Services are not functioning as described in the Product Description (as determined by Cisco tools).
Qualifying Outage means an outage that results in a loss of the Core Services and is not excused under Section 3.2 of this SLO. “Core Services” means the following specific service capabilities: • Secure Workload as a Service core product functionality, excluding third-party integrations, integrations through Xxxxx and APIs “Total Qualifying Outage Time” equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon Xxxxx’s logging an incident ticket upon Your notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (ii) end when the Core Service(s) is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute.
Examples of Qualifying Outage in a sentence
Any period of Qualifying Outage Minutes for a Service which is less than 30 continuous minutes shall not be eligible for an award of SLA Credits.
Total Solution Uptime – Total Qualifying Outage Time Total Solution Uptime X 100For the purpose of Infrastructure Availability, qualifying outage time is defined as below:Total Qualifying Outage Time or Downtime means accumulated time during which any of the components/total solution is inoperable within the Scheduled Operation Time but outside the scheduled maintenance time.
The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute.
For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (a) commence upon Xxxxx’s logging an incident ticket upon Service Provider’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (b) ends when the affected Core Services is fully restored.
For each 30 continuous minute period of Qualifying Outage Minutes for a Service in a Measurement Period, [Cloud Service Provider] shall provide a SLA Credit of 5% of the fees for the relevant Service which was subject to the Loss of Service during the Measurement Period.
More Definitions of Qualifying Outage
Qualifying Outage means the time that the Core Services are not functioning as described in the Product Description.
Qualifying Outage means the time that the Core Services are not functioning as described in the Offer Description or Documentation.
Qualifying Outage with respect to Components, is an outage that: 1) results in a loss or degradation of service to an End User and 2) is directly attributable to a Failure of the Components without any contributory negligence from other third-party products. Qualifying Outages do not include scheduled outages to perform routine maintenance or upgrades.
Qualifying Outage means any period during which an Existing Transmission Line is not available, understood to be when a TransGrid network asset is taken out of service as determined by TransGrid at its sole discretion.
Qualifying Outage means an outage that: (1) results in the inability of Customer to access the Service; unavailability of specific features is not considered a Qualifying Outage (2) is not due to a lack of interoperability between the Offering and any third party product(s), (3) is not a Scheduled Outage to perform routine maintenance or upgrades, and (4) is not caused by the occurrence of any of the agreed Limitations set out in Section 6 of this Appendix X.
Qualifying Outage means an outage that: (a) results in a loss of the Core Cloud Services; (b) is not excused under Exceptions Section of this Offer Description; (c) is directly attributable to a failure of the Cloud Services to deliver the Core Cloud Services; and (d) is not due to any failure of the Cloud Services to interoperate with Your or any third-party components. “Core Cloud Services” means the following specific service capabilities: (a) Administrative web portal is not available; (b) The data control modules (“DCM”) of the Kinetic platform is not available; and (c) The gateway management module (“GMM”) of the Kinetic platform is not available. “Total Qualifying Outage Minutes” equals the aggregate sum of the downtime minutes of time that are attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Minutes, each Qualifying Outage will (i) commence upon the earlier of (a) Cisco’s detecting the outage or (b) Cisco’s logging an Incident ticket upon Customer’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage; and (ii) end when the Core Cloud Services are fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. The following will not be included in the calculation of Total Qualifying Outage Minutes: (a) outages during scheduled maintenance windows or (b) emergency operational changes. Exhibit B: Disaster Recovery KPIs Recovery Point Objective (RPO): A Recovery Point Objective (RPO) is defined as the maximum targeted period in which data might be lost from an IT service due to a major incident. The commitment for the RPO for the Kinetic Platform is 4 hours.
Qualifying Outage means the occurrence of a Cooling Outage or a Humidity Outage or a Power Outage;