Service Care Levels means the times to respond to or repair an Incident that BT will endeavour to achieve in response to a fault report and that are based on the Access Line, as set out in Paragraph 11.
Service Care Levels means the repair options as set forth in paragraph 10 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); Session Initiation Protocol or SIP is a technical standard (specified in RFC 3261) which is used to deliver an IP Voice solution linking to existing systems/equipment and optimises a secure data connection to initiate and terminate voice calls via the Internet; SIP Gateway means a device that connects to a Hub and relays data that it reads from a telephone communication system, computer software, and various devices such as microphones and webcams; Termination Charges means any compensatory charges payable by the Customer to the Supplier on termination of this Agreement in whole or part, in accordance with clause 8.7 of the General Conditions and as set out the Order, or if not specified, then an amount equal to 100% of the Recurring Charges for all remaining months of the Minimum Term, together with any waived one off charges and/or Installation Charges and an average of the Usage Charges invoiced by the Supplier over the previous six months; Transfer Period means a period of ten (10) Working Days which starts after the Working Day on which notification has been given requesting a Line to be transferred to or from the Supplier; Usage Charges means the Charges, if any for the Cloud Voice Services or applicable part of the Cloud Voice Services that are calculated by multiplying the number of units (voice minutes) for the Cloud Voice Services that the Customer has used or incurred in a billing period with the relevant Tariff, which are made outside of or which exceed usage or a Call Bundle as set forth in the Order; User Subscription means the user subscriptions purchased by the Customer pursuant to paragraph 4.20, which entitles Authorised Users to access and use the Cloud Voice Services and the Documentation as set forth in the Order;
Service Care Levels means the repair options as set forth in paragraph 7 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); Service Numbers means those number ranges (including but not limited to 0800, 0845, 0870, 0900) specified in the Order as varied and substituted from time to time in accordance with clauses 4.16 to 4.17; Special Services means all those number ranges, not being Premium Rate Services, where an Outpayment is payable (for the time being including but not limited to 084X and 08570); Tariff Package has the meaning given to it paragraph 2.3.1;
Examples of Service Care Levels in a sentence
We aim to provide a continuous, high-quality Service and will make every reasonable effort to meet contracted Service Care Levels.
BT Wi-fi Access, Guest Wi-Fi and 4G Assure are not covered by the Service Care Levels.
The Supplier’s liability under this paragraph to pay Service Credits to the Customer shall be the maximum liability of the Supplier and the Customer’s sole financial remedy for failure to meet Service Care Levels.
The Service Care Levels will be subject to the additional terms set out in Section 14 of the BT Price List.
You may not take different Service Care Levels across primary and auxiliary PSTN/ISDN line groups.
More Definitions of Service Care Levels
Service Care Levels means the repair options as set forth in paragraph 10 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); SIP means session initiation protocol. A signalling protocol for internet conferencing, telephony, presence, events, notification and instant messaging; SIP Call Trunk Manager means the online portal where number routing and management is undertaken; Termination Charges means any compensatory charges payable by the Customer to the Supplier on termination of this Agreement in whole or part, in accordance with clause 8.7 of the General Conditions and as set out the Order, or if not specified, then an amount equal to 100% of the Recurring Charges for all remaining months of the Minimum Term, together with any waived one off charges and/or Installation Charges and an average of the Usage Charges invoiced by the Supplier over the previous six months; Usage Charges means the Charges, if any for the Direct Routing Service or applicable part thereof that are calculated by multiplying the number of units (voice minutes) for the Direct Routing Service that the Customer has used or incurred in a billing period with the relevant Tariff, which are made outside of or which exceed usage, or a Call Bundle as set forth in the Order; Unplanned Downtime means downtime as a result of a fault and not related to planned or essential maintenance; User Subscription means the subscription allocated to an End User of the Microsoft Teams Customer Tenant Sub-Domain who will have a) a compatible Microsoft 365 licence and b) a DDI allocated by the Supplier to the Endpoint;
Service Care Levels means the times to respond to an Incident or Security Incident that BT will endeavour to achieve in response to a fault report as set out in Paragraph 11.
Service Care Levels means the times to respond to or repair an Incident that BT will endeavour to achieve in response to a fault report and that are based on the component part.
Service Care Levels means the repair options as set forth in paragraph 10 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); SIP means session initiation protocol. A signalling protocol for internet conferencing, telephony, presence, events, notification and instant messaging; SIP Call Trunk Manager means the online portal where number routing and management is undertaken; Teams Admin Centre is the administrative centre within the Microsoft application.
Service Care Levels means the repair options as set forth in paragraph 8.6 above; Service Fault and Service Fault Targets have the meaning given to them in Schedule 4.1 (Fault Management Connectivity); Session Initiation Protocol or SIP is a technical standard (specified in RFC 3261) which is used to deliver an IP Voice solution linking to existing systems/equipment and optimises a secure data connection to initiate and terminate voice calls via the Internet; SIP Gateway means a device that connects to a Hub and relays data that it reads from a telephone communication system, computer software, and various devices such as microphones and webcams; Termination Charges means any compensatory charges payable by the Customer to the Supplier on termination of this Agreement in whole or part, in accordance with clause 8.7 of the General Conditions and as set out the Order, or if not specified, then an amount equal to 100% of the Recurring Charges for all remaining months of the Minimum Term, together with any waived one off charges and/or Installation Charges and an average of the Usage Charges invoiced by the Supplier over the previous six months; Transfer Period means a period of ten (10) Working Days which starts after the Working Day on which notification has been given requesting a Line to be transferred to or from the Supplier; Usage Charges means the Charges, if any for the Cloud Voice Services or applicable part of the Cloud Voice Services that are calculated by multiplying the number of units (voice minutes) for the Cloud Voice Services that the Customer has used or incurred in a billing period with the relevant Tariff, which are made outside of or which exceed usage or a Call Bundle as set forth in the Order; User Subscription means the user subscriptions purchased by the Customer pursuant to paragraph 4.20, which entitles Authorised Users to access and use the Cloud Voice Services and the Documentation as set forth in the Order; VoIP voice over IP;
Service Care Levels means the times to respond to or repair an Incident that BT will endeav our to achiev e in response to a fault report and that are based on the Access Line.
Service Care Levels means the times to respond to or repair an Incident that BT will endeavour to achieve in