Service Level Policy definition

Service Level Policy means this policy, as same may be amended from time to time by the Regional District.
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Service Level Policy the Supplier's policy for providing support in relation to the Services as set out in Schedule 1. 20 Usage Data: information concerning the Client’s usage of the System. 21 Virus: any thing or device (including any software, code, file or programme) which may prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering, or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices. Order Form: the Order Form sets out the pricing of the Services and further terms on the user’s rights to make transactions, amongst other terms to be mutually agreed between the Client and the Supplier. 1.2 Clause, schedule and paragraph headings shall not affect the interpretation of this Agreement. 1.3 A person includes an individual, corporate, or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors, or permitted assigns. 1.4 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established. 1.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular. 1.6 A reference to a statute or statutory provision is a reference to it as it is in force as at the date of this Agreement. 1.7 A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of this Agreement under that statute or statutory provision. 1.8 A reference to writing or written includes email but excludes fax. 1.9 References to clauses and schedules are to the clauses and schedules of this Agreement; references to paragraphs are to the paragraphs of the relevant schedule to this Agreement.
Sample 1
Service Level Policy means this policy, as same may be amended from time to time by the SBID.
Sample 1

Examples of Service Level Policy in a sentence

  • In consideration of the Fee(s) payable by Client pursuant to the Order Form(s), Rave shall provide the Client with (i) the Rave services specified in such Order Form(s), (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • The Supplier will use Commercially Reasonable Efforts to ensure the Solution is operating within acceptable tolerances and will make available to the Local Government upon request, the monthly performance measurement and reporting tools and metrics showing reported, open and resolved Incidents, Service Availability and Downtime that are provided for in the Service Level Policy.

  • The Service Level Policy of Kouga states that all consumers will have access to higher levels of services.

  • This Service Level Policy shall be reviewed annually by the Regional District with the Fire Chief.

  • Unless otherwise provided in the Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Digital Samba Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this Service Level Policy.

  • TraceGains retains the right to change the terms and conditions of the Service Level Policy at any time provided that such change(s) do(es) not have a material adverse impact on TraceGains’ customers.

  • Schedule 1 (Service Level Policy) Unless otherwise provided herein, this Service Level Policy is subject to the provisions of the Agreement.

  • Where training is to be limited based on local circumstances, these limitations must be identified either in the Service Level Policy Statement or operational policies which implement it, and must be reflected in the training program description and evaluation processes.In addition, this Playbook is not an “all encompassing” program: additional training and Competency in specific skill areas are required for a department to operate at an emergency incident.

  • We will use reasonable endeavours to make Telco Services available to you accordance with the PureCloud Support Policies available at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/contact-purecloud-care/ and to meet the Service Level Policy (SLP) provided at xxxx://xxxx.xxxxxxxxxxx.xxx/articles/service-level-agreements/.

  • Capitalized terms used in this Service Level Policy and not otherwise defined will have the respective meaning assigned thereto in the applicable Terms.


More Definitions of Service Level Policy

Service Level Policy means this bylaw, as same may be amended from time to time by the District.
Sample 1
Service Level Policy means PowerPlan’s service level policy in effect at the time the SaaS is provided and currently posted at xxxxx://xxxx.xxxxxxxxx.xxx/ServiceLevelPolicy.
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Service Level Policy means PowerPlan’s service level policy in effect at the time the Cloud Services are provided and currently posted at xxxxx://xxxx.xxxxxxxxx.xxx/ServiceLevelPolicy.
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Service Level Policy means the Slope Service Level Policy made available from time to time at xxxxx://xxx.xxxxxxxxxxxxx.xxx/legal/.
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Service Level Policy means this policy, as amended from time to time by the Village.
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Related to Service Level Policy

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Maintenance Manual shall have the meaning ascribed to it in Clause 10.7; “Maintenance Programme” shall have the meaning set forth in Clause 14.3; “Maintenance Period” shall have the meaning set forth in Clause 14.1; “Maintenance Requirements” shall have the meaning set forth in Clause14.2;

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • Reliability Standard means a requirement to provide for reliable operation of the bulk power system, including without limiting the foregoing requirements for the operation of existing bulk power system facilities, including cybersecurity protection, and the design of planned additions or modifications to such facilities to the extent necessary for reliable operation of the bulk power system, but shall not include any requirement to enlarge bulk power system facilities or to construct new transmission capacity or generation capacity.

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • flight information service means a service provided for the purpose of giving advice and information useful for the safe and efficient conduct of flights;

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • PJM Reliability Assurance Agreement means that certain Reliability Assurance Agreement Among Load Serving Entities in the PJM Region, on file with FERC as PJM Interconnection L.L.C. Rate Schedule FERC No. 44, and as amended from time to time thereafter.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Information Service Traffic Traffic delivered to or from an Information Service Provider for the provision of Information Service. ISP-Bound Traffic is a subset of Information Service Traffic. Inside Wire or Inside Wiring: Wiring within the customer Premises that extends to the Demarcation Point of CenturyLink’s outside plant. Inside Wire is owned or controlled by the End User (unless otherwise specified herein or under Applicable Law).

  • NERC Reliability Standards means the most recent version of those reliability standards applicable to the Generating Facility, or to the Generator Owner or the Generator Operator with respect to the Generating Facility, that are adopted by the NERC and approved by the applicable regulatory authorities, which are available at xxxx://xxx.xxxx.xxx/files/Reliability_Standards_Complete_Set.pdf, or any successor thereto.

  • Baseline Personnel Security Standard means the pre-employment controls for all civil servants, members of the Armed Forces, temporary staff and government contractors generally.