Severity 2 Service Incident definition

Severity 2 Service Incident a Service Incident which, in the reasonable opinion of the Authority has the potential to: (g) have a major (but not critical) adverse impact on the activities of the Authority and no workaround acceptable to the Authority is available; (h) have a major (but not critical) adverse impact on the activities of the Authority and no workaround acceptable to the Authority is available; or (i) cause a financial loss and/or disruption to the Authority which is more than trivial but less severe than the significant financial loss described in the definition of a Severity 1 Service Failure; Non-exhaustive examples: • corruption of organisational database tables; or • loss of ability to update Authority Data.
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Severity 2 Service Incident means a Service Incident which, in the reasonable opinion of the Authority has the potential to:
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Severity 2 Service Incident a Service Incident which, in the reasonable opinion of Network Rail has the potential to:
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More Definitions of Severity 2 Service Incident

Severity 2 Service Incident means a Service Incident which, in the reasonable opinion of the Authority has the potential to: have a major (but not critical) adverse impact on the activities of the Authority and no workaround acceptable to the Authority is available; have a major (but not critical) adverse impact on the activities of the Authority and no workaround acceptable to the Authority is available; or cause a financial loss and/or disruption to the Authority which is more than trivial but less severe than the significant financial loss described in the definition of a Severity 1 Service Incident; Non‑exhaustive examples: corruption of organisational database tables; degradation of performance of Defined Managed Services and Applications and/or School Services; or loss of ability to update and/or access Authority Data;
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Related to Severity 2 Service Incident

  • Critical incident means an occurrence or set of events inconsistent with the routine operation of the facility, or the routine care of a consumer. Critical incidents specifically include but are not necessarily limited to the following: adverse drug events; self-destructive behavior; deaths and injuries to consumers, staff and visitors; medication errors; consumers that are absent without leave (AWOL); neglect or abuse of a consumer; fire; unauthorized disclosure of information; damage to or theft of property belonging to a consumers or the facility; other unexpected occurrences; or events potentially subject to litigation. A critical incident may involve multiple individuals or results.

  • Severity means the dollar amount of losses on claims.

  • Privacy Incident means a violation or imminent threat of violation of security policies, acceptable use policies, or standard security practices, involving the breach of Personally Identifiable Information (PII), whether in electronic or paper format.

  • Service Interruption means, in relation to the supply of electricity to an ICP the cessation of supply to that ICP for a period exceeding the time allowed for interruptions in the relevant Service Standard, other than in accordance with this agreement;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Level of service has the meaning set forth in Section 2.02(c).

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.