Another type of security fraud problem
o a device you have used to access our services was lost, stolen or deactivated. Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection Policy, not this section, may apply. Please see the PayPal Buyer Protection Policy for how to deal with these particular problems.
Step 2: Tell us about the problem How we will help... When we can’t compensate you... Complaints Reporting disputes between you and PayPal regarding our services If you’re not happy with the outcome of the complaint process... PAYPAL USER AGREEMENT Other Legal Terms Contact us
Another type of security fraud problem
o A device you have used to access our services was lost, stolen or deactivated. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection Policy, not this section, may apply. Please see the PayPal Buyer Protection Policy for how to deal with these particular problems.
Step 2: Tell us about the problem How we will help... When we can’t compensate you... Complaints Reporting disputes between you and PayPal regarding our services If you’re not happy with the outcome of the complaint process... PAYPAL USER AGREEMENT Other Legal Terms Contact us
Another type of security fraud problem
Another type of security fraud problem
o A device you have used to access our services was lost, stolen or deactivated. o Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see PayPal Buyer Protection for how to deal with these particular problems. • Step 2: Tell us about the problem • Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You can report a problem, initiate a dispute, or respond to a dispute raised by another user in the Resolution Center. • You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. • If you tell us about your problem orally, we may require that you report your problem in writing within 10 Business Days after that. • We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another PayPal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: ▪ If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. ▪ If the incorrect payment resulted in you having more money than you would have had if the payment had been made as a...
Another type of security fraud problem
o A device you have used to access our services was lost, stolen or deactivated. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection Policy, not this section, may apply. Please see the PayPal Buyer Protection Policy for how to deal with these particular problems.
Step 2: Tell us about the problem How we will help... When we can’t compensate you... agreement payment Incorrect payment Unauthorized payment
Another type of security fraud problem Communications Between You and Us
Another type of security fraud problem Step 2: Tell us about the problem
Another type of security fraud problem
o A device you have used to access our services was lost, stolen or deactivated. Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, the PayPal Buyer Protection Policy, not this section, may apply. Please see the PayPal Buyer Protection Policy for how to deal with these particular problems.
Step 2: Tell us about the problem How we will help... When we can’t compensate you... agreement payment Incorrect payment Unauthorized payment
Another type of security fraud problem
o A device you have used to access our services was lost, stolen or deactivated. Follow the steps in the section “What to do in case of a security problem” in the Key Payment and Service Information as soon as possible before contacting us. • Another type of problem This is where there was another type of problem with your account or with our service which is not mentioned above. For instance, we may have made a factual, computational or mathematical error related to your PayPal when you added money to or withdrew money from your PayPal account. If a purchase that you paid for with PayPal was not as described or you have not received the purchase, PayPal Buyer Protection, not this section, may apply. Please see the PayPal Buyer Protection section for how to deal with these particular problems. Contact us as soon as possible to tell us about the problem (including the type of problem you are contacting us about so that we can help you as quickly as we can). You must give us all the information we reasonably request as to the circumstances of the problem and take all reasonable steps we request to assist us in our investigation. If you tell us about your problem orally, we may require that you report your problem in writing within ten Business Days after that. We may provide third parties with information we consider relevant in such circumstances in accordance with our Privacy Statement.
