Bromcom Application Support – Enhanced Service Sample Clauses

Bromcom Application Support – Enhanced Service. Deliverable 1: Dedicated support from the School’s Support team to enable schools to deliver accurate information to the DfE, LA and Governors, helping schools to actively manage data and make real time decisions based on evidenced information. Deliverables include: • SLA visits to schools (schools to book). • Telephone and remote support for fault resolution. • On-site visits for problem solving. • Advice and guidance on DfE legislation changes. • High quality support documentation. • Local training courses and workshops. • Demonstrations of new software. • Support for XXXX pupil assessment and performance from Early Years to KS5 including customised xxxx xxxxxx where required. • Pupil performance and data analysis using Discover and Assessment Manager (provided the school is using XXXX for tracking pupil progress). • Customised reporting to parents using XXXX Assessment Manager or XXXX Profiles. • Ofsted preparation and support. Customer responsibilities Hoople responsibilities Schools and Academies are responsible for ensuring that the school is licensed to use the XXXX. Telephone Service Desk. Backup data must be taken on a daily basis. On site visits for problem solving where the issue cannot be resolved remotely and is caused by a system defect. Ensure that all upgrades forwarded to the school by the Schools’ Support team are carried out in a timely manner and, where driven by Statutory Returns, in sufficient time to allow the gathering of data to produce said return. Follow-up testing and problem solving. Quick reference guides, user booklets and demonstrations to assist schools in statutory processes. Quick reference guides, user booklets and demonstrations to assist schools in statutory processes. Consultancy for school administration systems. Provide staff with the opportunity to work with the Schools’ Support team to ensure they have received appropriate, ongoing training for their role. Liaison with Herefordshire Council representatives to ensure that a quality service is provided to schools and academies. Ensure that all systems have appropriate antivirus software installed that is regularly updated. Liaison with Herefordshire Council representatives to ensure that a quality service is provided to schools and academies.
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