Business Relationship Management Sample Clauses
Business Relationship Management. The Contractor shall provide identification and response to Customer IT needs to ensure appropriate services and capacity are developed to meet customer needs and expectations through a proactive and positive practice of Business Relationship Management. The Contractor shall identify the IT needs of MHS customers and ensures that appropriate services and capacity are developed to meet those needs. The Contractor shall posture a positive relationship with DHA customers and Mission Partners to ▇▇▇▇▇▇ and align a strong business relationship maximizing customer satisfaction and value perception. A strong business relationship shall be established with the end-user customer by understanding the customer’s mission and their desired outcomes. As part of this practice, Contractor shall facilitate consistent alignment of specific Contractor Personnel to specific Customers. The Contractor shall coordinate with DAD IO/J-6 to navigate all elements of service introduction on behalf of customers. The Contractor shall provide a single point of contact as liaison for Customers on the function of the Integrated Services and the quality of the delivery from the Integrated Service Providers and other vendors. Contractor shall provide personnel that demonstrate knowledge of the Customer, the Customer operating environment, and Customer mission drivers. As part of that role, those Contractor Personnel shall: Coordinate a regular review of the Service Portfolio with the Customers and other entities as required by EITS Governance Collect Customer mission concerns, upcoming activities and changing priorities, and provide meaningful insight into the Customer mission needs and activities back to EITS Governance Support the communication activities of Government and Customers, as required Provide a point of escalation on service delivery issues Demonstrate the ability to drive change and resolve challenges in the delivery of services, within both the Contractor and Service Providers organizations Regularly update documentation on the mission objectives and organization of Customers and make documentation and training available for the use of Contractor, Service Providers and Government The Contractor shall convene and conduct regular Customer operations meetings that include the Contractor single point of contact and Customer representative(s) in order to understand, monitor and collaborate on service provision to continually improve the customer experience. Meeting cad...
Business Relationship Management. The Contractor shall:
a) Research, plan and document a strategy to manage current and anticipate planned customer needs by exploring new technologies that may be relevant to the DHS FSM Program, and to refresh existing technologies;
b) Deliver a Business Relationship Management Strategy document, as required and defined at the task order level.
Business Relationship Management. The Business Relationship Management business area encompasses those relationships that do not require contracts and may or may not require an exchange of data. Some of these relationships may be formalized by Memoranda of Understanding (MOUs), while others are more informal in nature. Electronic exchange of data is not always required, but there may be an exchange of information. The MEMS solution shall be built to support all MITA business processes within Business Relationship Management business area. A primary need for the system is the ability to automate the tracking of business agreements. This would include notification of impending contract expiration so that new agreements (or termination) could be handled with a minimum of disruption.
Business Relationship Management. The Contractor shall ensure a positive relationship with DHA customers and mission partners. The Contractor shall identify the IT needs of MHS customers and ensures that appropriate services and capacity are developed to meet those needs. It shall establish a strong business relationship with the end-user customer by understanding the customer's business and their desired outcomes. The Contractor shall facilitate the consistent alignment of EITSI staff to the requirements of this PWS. The Contractor shall coordinate with Portfolio & Resource Management Division (PRMD) to negotiate service introduction on behalf of customers. The EITSI provides identification and response to customer needs and expectations to ensure that customer relationships are fostered and aligned to maximize customer satisfaction, and value perception.