Call Center. JHSS shall maintain and operate a call center staffed with properly trained customer liaison representatives and provide toll-free telephone lines for direct Shareholder use.
Call Center. If you elect to use Liberty’s call center to handle customer appointments, customer follow up, tax school calls, or other calls, you must pay to Liberty a fee for each such call pursuant to Liberty’s schedule of call center charges. This schedule is subject to future modification by Liberty.
Call Center. The Volaris’ telephone service center through which Passengers can request information, acquire and/or change air transportation services.: 00 (00) 0000-0000 1 855 VOLARIS (8652747) 000-0000-0000 000-0000-0000 000-0000-0000 000-0000-0000 Montreal Convention.- The Montreal Convention for the Unification of Certain Rules for International Carriage by Air.
Call Center. As part of its plan to provide meaningful assistance to individuals and small businesses, each Exchange must operate a toll-free hotline to respond to requests for assistance from consumers. HHS will provide future guidance containing more specific information about the requirements for Exchange call centers. Each Exchange should aim to have a call center ready before open enrollment, but States may set up these services earlier to facilitate outreach to consumers and to answer consumer questions about how the Affordable Care Act may affect individual access to health insurance. In addition, a State could explore partnering with its State Consumer Assistance Program or Health Ombudsman program to jointly contract for or to operate a call center as these activities will be very closely related.
Call Center. As soon as practicable, the Claims Administrator will set up a call center. The number for the call center will be included in the published notices. The call center will: (1) receive requests for any materials described in this Section or available on the Settlement web site; (2) provide information on deadlines to opt-out, object, file a claim, and relevant Court proceedings; and
Call Center. The call center will be available to receive telephonic reports in the event of an outage within the web application and 80% of calls to the call center will be answered in 20 seconds or less (the “Call Center SLA”, which, together with the Web Application SLA, the “SLAs”).
Call Center. The LightEdge Call Center allows agents to log in/log out for taking calls from a central telephone number. Calls roll to agents via 1 of 5 available xxxx policies (simultaneous, linear, circular, uniform, or weighted). An admin-controlled number of queue slots are available for holding incoming calls for an available agent. While in the queue callers can hear customized music on hold and comfort messages. Statistical reporting is provided for evaluating call center and agent efficiency. Multiple Call Centers can be used within an enterprise, and an agent can subscribe to more than one Call Center. Call Center agents can be distributed among multiple locations. The LightEdge Call Center system is fully integrated requiring no additional equipment. Additional features such as real-time reporting, queue/agent management/monitoring client software and SIP phone queue login/logout are available via Enhanced Reporting, Express Agent, Enhanced Agent and Supervisor options.
Call Center. ESI will provide 24-hours a day, 7-days a week toll-free telephone, IVR and Internet support to assist Sponsor, Sponsor’s agents and Members with Member eligibility and benefits verification, location of Pharmacies or other related Member concerns.
Call Center i. The GMACI Agency shall exclusively manage and be responsible for all call center and online sales operations. Such responsibilities shall include, but not be limited to, (i) training and education associated with the Insurance and Insurance Products, (ii) insurance services related to Insurance and Insurance Products underwritten, written or issued by the GMACI Carrier, including, without limitation, premium billing, claims adjustment, claims processing and handling of policy inquiries, changes and renewals and ongoing underwriting decisions, (iii) managing the sales process with prospective and existing policyholders, (iv) managing all quoting, binding and rate presentation, through the call center or online, and (v) customer service. For the avoidance of doubt, the GMACI Agency shall have no responsibility with respect to premium billing, claims adjustment, claims processing, and ongoing underwriting decisions for Insurance and Insurance Products written by the Other Carriers, unless otherwise expressly negotiated with the Other Carrier.
ii. The GMACI Agency shall dedicate a group of sales agents within its call center to handle all Choice Platform calls and supply overflow capacity from additional non-dedicated sales agents as necessary, and Good Xxx agrees to cause the Good Xxx Insurance Agency to make all necessary filings and take all action necessary to authorize these sales agents to transact business on the Good Xxx Insurance Agency’s behalf. The GMACI Agency agrees to expend a reasonable amount of research and development resources to refine and develop Insurance and Insurance Products, marketing strategies and operational procedures specifically designed for the sale of the Branded Products to Affinity Members and Camping World Customers. The GMACI Agency shall perform its duties and activities as provided in this Agreement in accordance in all material respects with applicable law.
Call Center. The SERVICE PROVIDER shall maintain a Call Center staffed by local personnel during the business hours of 8:00 am to 5:00 pm, or as otherwise negotiated and provide a toll free phone number and website to allow the local agencies and general public to make service requests directly to the SERVICE PROVIDER. The Call Center shall have a toll free telephone number that is operational 24 hours a day, 365 days a year. The Call Center shall have trained employees who are intimately familiar with all of the MGSA’s Agencies and the SERVICE PROVIDER’S contractual obligations under this AGREEMENT. Call Center staff shall have knowledge of the geography of the Agencies to be able to find the location of the street light equipment and effectively communicate information from the requestors to the SERVICE PROVIDER’S technicians. During times other than regular business hours, the SERVICE PROVIDER’s Call Center may utilize an Answering Service, provided that the Answering Service has all the necessary knowledge of emergency procedures relevant to each Agency. The SERVICE PROVIDER shall provide to MGSA its written “Instructions for Emergency Procedures” within 30 days of execution of this AGREEMENT. The Answering Service shall communicate relevant information concerning an emergency, including location and nature of the emergency and expected response time and Technician name and contact number. The individual Agencies may choose to publicly list the Call Center phone number or a SERVICE PROVIDER email for members of the public to directly report outages or standard Service Requests to the SERVICE PROVIDER. Whether the Service Request notification originates from the MGSA, the Agency or a party or person other than an Agency, the Call Center shall provide the same level of service.
