Call Center. JHSS shall maintain and operate a call center staffed with properly trained customer liaison representatives and provide toll-free telephone lines for direct Shareholder use.
Call Center. If you elect to use Liberty’s call center to handle customer appointments, customer follow up, tax school calls, or other calls, you must pay to Liberty a fee for each such call pursuant to Liberty’s schedule of call center charges. This schedule is subject to future modification by Liberty.
Call Center. The Volaris’ telephone service center through which Passengers can request information, acquire and/or change air transportation services.: 00 (00) 0000-0000 1 855 VOLARIS (8652747) 000-0000-0000 000-0000-0000 000-0000-0000 000-0000-0000 Montreal Convention.- The Montreal Convention for the Unification of Certain Rules for International Carriage by Air.
Call Center. The LightEdge Call Center allows agents to log in/log out for taking calls from a central telephone number. Calls roll to agents via 1 of 5 available xxxx policies (simultaneous, linear, circular, uniform, or weighted). An admin-controlled number of queue slots are available for holding incoming calls for an available agent. While in the queue callers can hear customized music on hold and comfort messages. Statistical reporting is provided for evaluating call center and agent efficiency. Multiple Call Centers can be used within an enterprise, and an agent can subscribe to more than one Call Center. Call Center agents can be distributed among multiple locations. The LightEdge Call Center system is fully integrated requiring no additional equipment. Additional features such as real-time reporting, queue/agent management/monitoring client software and SIP phone queue login/logout are available via Enhanced Reporting, Express Agent, Enhanced Agent and Supervisor options.
Call Center. The call center will be available to receive telephonic reports in the event of an outage within the web application and 80% of calls to the call center will be answered in 20 seconds or less (the “Call Center SLA”, which, together with the Web Application SLA, the “SLAs”).
Call Center. As soon as practicable, the Claims Administrator will set up a call center. The number for the call center will be included in the published notices. The call center will: (1) receive requests for any materials described in this Section or available on the Settlement web site; (2) provide information on deadlines to opt-out, object, file a claim, and relevant Court proceedings; and
Call Center. As part of its plan to provide meaningful assistance to individuals and small businesses, each Exchange must operate a toll-free hotline to respond to requests for assistance from consumers. HHS will provide future guidance containing more specific information about the requirements for Exchange call centers. Each Exchange should aim to have a call center ready before open enrollment, but States may set up these services earlier to facilitate outreach to consumers and to answer consumer questions about how the Affordable Care Act may affect individual access to health insurance. In addition, a State could explore partnering with its State Consumer Assistance Program or Health Ombudsman program to jointly contract for or to operate a call center as these activities will be very closely related.
Call Center. ESI will provide 24-hours a day, 7-days a week toll-free telephone, IVR and Internet support to assist Sponsor, Sponsor’s agents and Members with Member eligibility and benefits verification, location of Pharmacies or other related Member concerns.
Call Center. The Contractor shall be responsible for providing Customer Service functions through its call center, including, but not limited to:
i. Answering Customer phone calls, e-mails, and message requests
ii. Requesting at start of service Customer’s preference for notification of service changes via out- dialer calls, texts, or e-mails
iii. Informing Customers of current, new, and optional services and charges
iv. Handling Customer subscriptions and cancellations including right-sizing containers v. Receiving and resolving Customer complaints vi. Dispatching Drop-box Containers, temporary Containers, and special collections Call center operations may be remotely provided, but shall be based within the United States of America. The Contractor’s call center shall be open and available with Customer Service representatives during call center hours. A minimum of ninety percent (90%) of Customers’ calls shall be taken by the primary call center where staff are familiar with the Service Area, and less than ten percent (10%) shall be taken by a backup call center.
Call Center. “Agent time keeping system” (web application – with imbedded advertising, currently not utilized by SCU).
