Carry-In Service. If your Plan provides carry-in service and your covered product needs repair, call 0.000.000.0000 to arrange service. While most products can be repaired locally, some products, due to their sensitive, nature, require the controlled environment of a factory authorized service center; therefore, a local repair facility may not be available. You are responsible for transporting your product to the designated service center. The product may be carried into or shipped (postage pre-paid and insured) to the designated service center. The product will be returned to you at no additional cost, if an authorized service is performed.
Carry-In Service. If We determine Carry-In Service is needed, We will provide You with instructions on how to leave the Covered Equipment at an Authorized Repair Center during their normal business hours for diagnosis and repair or replacement based on Our sole discretion.
Carry-In Service. If your Plan provides Carry-In Service, you will be responsible for delivering the product to the designated service location and picking up the product upon the completion of the repair.
Carry-In Service. All other product categories are covered for carry-in or depot service.
Carry-In Service. This service requires you to deliver and pick up your System for any repair, to and from Dell’s designated in-country repair centre at your own expense. Prior to sending your System to the repair centre, you are required to contact Dell telephone technician for remote diagnosis, to ensure an accurate diagnosis of the problem. This is also to allow Dell to validate ownership and the warranty entitlement of your System to ensure you receive the right level of entitlement. In most cases, a resolution can be provided during the process of remote diagnosis and may not require any hardware replacement or visit to Dell’s repair centre. If the technician determines that the issue requires your System be repaired at a Dell’s designated repair centre, you will be asked to carry-in your computer to the designated repair centre for support (which includes repair and/or replacing parts). Once System has been repaired, you will be contacted to collect back your System. You are responsible for insuring any System shipped or returned to an authorized repair centre and assume risk of loss and damage during shipping. Carry In Service Repair’s operating hours are shown in table below (exclude Public Holiday). Operating Hours Dell Technical Support Carry In Repair Centre Monday to Friday: 9.00am to 6.00pm Monday to Friday: 9.00am to 6.00pm Sunday to Thursday: 9.00am to 6.00pm (For Kuala Terengganu & Kelantan only) The approximate repair lead time is between 3 to 6 business days from the System receipt date, subject to Dell Authorized Repair Centre’s ability to replicate the faults and parts availability. You are required to send in the faulty System to the Dell designated repair centre or collection centre before 4.00pm. If faulty System is received after 4.00pm, the repair will start only on the next business day.
Carry-In Service. You may return your Tiertime Product to a TASP location offering carry-in service. Service will be performed at the location, or a TASP may send your Tiertime Product to a Tiertime Repair Service (“TRS”) location to be serviced. Once you are notified that service is complete, you can promptly retrieve the Tiertime Product from the TASP location.
