Complaint/Grievance Settlement Process. Step 1 The parties to the Agreement recognize many complaints can be settled through informal discussion. For this reason, it is understood that if an employee has a complaint the employee shall discuss it with the employee’s Director/Supervisor/Manager, or in their absence, the Administrator, as soon as possible and in any case no complaint shall be made unless made within twenty-one (21) days from the date upon which the complaint occurred, unless an extension of time has been mutually agreed upon. The Director/Supervisor/Manager, after having consulted with the Administrator, or in the Director/Supervisor/Manager’s absence, the Administrator, shall respond in writing to the complaint within seven (7) days of the discussion. Step 2 Within seven (7) days of the response to the complaint in Step 1, the aggrieved employee may submit a written grievance, if the complaint has not been resolved to the satisfaction of the employee and the Association. The employee and the Xxxxxxx shall meet with the Administrator to discuss the grievance. Within seven (7) days of such meeting the Administrator shall render a written decision on the grievance.
Complaint/Grievance Settlement Process. Step 1 The parties to the Agreement recognize many complaints can be settled through informal discussion. For this reason, it is understood that if an employee has a complaint the employee shall discuss it with the employee’s Supervisor, or in their absence, the Administrator, as soon as possible and in any case no complaint shall be made unless made within twenty-one
