COMPLAINTS AND SUGGESTIONS Sample Clauses

COMPLAINTS AND SUGGESTIONS. The licensee shall provide a complaint free service. They should also maintain a complaint & suggestion register as the toilets which shall be made available to the users / passengers.
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COMPLAINTS AND SUGGESTIONS. 4.1 If you have a problem with the service we have provided for you then please let us know. We will try to resolve any problem quickly and operate an internal complaints handling system to help us resolve the problem between ourselves. If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitors Regulation Authority, which also provides a complaints and redress scheme. 4.2 The Engagement Letter will set out who you should approach in the first instance if you have a complaint. We also encourage you to notify us immediately about any aspects of our services that you may find unsatisfactory, or with any suggestions as to how we may improve our services.
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COMPLAINTS AND SUGGESTIONS. Any complaint or suggestion should be made in writing and be delivered to the offices of “Xxxxxxx x Xxxxxxxx S. de X.X. de C.V.” or sent by email xxxx@xxxxxxx.xxx.xx within 14 days of THE EVENT’s closure.
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COMPLAINTS AND SUGGESTIONS. 20.1 Where a Child or Young Person decides to use their right to complain to the Purchaser, the Purchaser will investigate the complaint timeously and keep the Provider informed where there are consequences for Staff. 20.2 The Provider shall provide a complaints and suggestions procedure satisfying any requirements of Purchasers and in accordance with Law and Guidance which covers Staff, and can be easily accessed when necessary including by Staff, Children or Young People and their friends and family. The procedure shall at all times fully comply with the National Care Standards and the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011. 20.3 The Provider shall have a process for the investigation of complaints in a way which reassures the Child or Young Person (or person making the complaint) that making a complaint will not impact on the Service as provided to them in any way. Any investigations shall be carried out to a standard which is acceptable to the Purchaser and in accordance with the Framework Agreement and the outcomes and conclusions of the Provider’s own investigation shall be made available to the person submitting the complaint and the Purchaser upon request. 20.4 The Child or Young Person shall also have access to the statutory complaints procedure operated by the Purchaser and shall be made aware of how to make a complaint to the Care Inspectorate and any other relevant regulatory body. Where the Purchaser has a statutory duty to investigate a particular complaint, the Provider must notify the Purchaser as soon as the Provider receives the complaint The Provider shall co-operate with any investigation resulting from a complaint within the terms of section 5B of the Social Work (Scotland) Act 1968. The Provider shall provide access to its records to the Purchaser in the investigation of such a complaint. The Provider shall implement any corrective actions required, promptly, within the timescales identified by the Purchaser. Where the Provider disagrees with the corrective actions to be taken, the process as set out at Clause 24 (Resolution of Disputes) shall be followed. 20.5 The Provider shall maintain a Complaints Register which shall be available at all reasonable times to the Purchaser.
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COMPLAINTS AND SUGGESTIONS. In the event of any suggestions or complaints related to the provision of Services, the User is entitled to contact FUMBI at the appropriate support address at any time during the validity of this Agreement. The User who is a consumer has the right to address his/her complaint related to provision of Service to FUMBI for the purpose of their resolution on xxxxxxx.xx@xxxxx.xxxxxxx The User who is a consumer has the right to address his/her complaint to FUMBI if he/she is not satisfied with the way of handling of his/her complaint by FUMBI or if such User deems that FUMBI has violated his/her rights. The User has right to file a motion to initiate alternative dispute resolution proceeding if FUMBI rejected such complaint or if FUMBI has not answered in the period of 30 days from its delivery. The proposal shall be submitted to the relevant subject of alternative dispute resolution, such proposal should not affect the right of the User to seek protection by the relevant court. The proposal can also be submitted through the alternative consumer dispute resolution Platform, available at: xxxxx://xxxxxxx.xx.xxxxxx.xx/odr/main/?event=xxxx.xxxx.xxxx The supervisory authority is: Inspectorate for the Bratislava Region Supervision Department Xxxxxxxxx 00 / A, P. O. BOX Xx. 0, 000 00 Xxxxxxxxxx, Xxxxxx Xxxxxxxx
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COMPLAINTS AND SUGGESTIONS. The 2nd Party (Service Provider) shall provide services to the best of the satisfaction of the users. They should also maintain a complaint Register and suggestion Box within the premises of toilet, which shall be made available to the users/passengers. Notice to this effect should be put up at entry points to the toilet complexes.
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COMPLAINTS AND SUGGESTIONS. While the Service Provider is responsible for ensuring a complaint free service, they should also maintain a complaint and suggestion register at the toilets, which should be made available to the users/ passengers. A notice to this effect may be displayed at the entry points to the toilets.
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COMPLAINTS AND SUGGESTIONS. Any complaint or suggestion should be made in writing and be delivered to the offices of “Xxxxxxx x Xxxxxxxx S. de X.X. de C.V.” or sent by email xxxx@xxxxxxx.xx within 14 days of THE TRADE SHOW’s closure.
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COMPLAINTS AND SUGGESTIONS. Should there be any suggestions or complaints related to the provision of Services, the User is entitled to contact FUMBI at the relevant support addresses any time during the validity of this Agreement: The User, considered a consumer, is therefore entitled to, in the interest of solving complaints arising from the provision of Services by FUMBI, approach FUMBI by delivering a written complaint to the address xxxxxxx.xx@xxxxx.xxxxxxx The User, considered a consumer, has the right to approach FUMBI with a request for compensation if they are not content with the way in which FUMBI has solved their complaints or in the case in which the User believes that FUMBI has committed a breach of the User’s rights. The User also has the right to submit a request for an alternative solution to the complaint to an appropriate alternative solution agency if FUMBI has refuted the User’s request, as outlined in the previous sentence, or FUMBI has not responded to the request in 30 days from receiving the request. The request for an alternative solution is then submitted by the User to an appropriate alternative solution agency, in which case the User’s right to turn to a court is also not affected. The request can be submitted through an alternative solutions agency platform, which aims to solve consumer complaints via mediation, on the following internet site: Slovenská obchodná inšpekcia (Slovak Trade Inspection SOI) The SOI inspectorate for the Bratislavský region Supervisory division, Xxxxxxxxx 00/X, P. O. XXX x. 0, 000 00 Xxxxxxxxxx, Xxxxxx Xxxxxxxx
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Related to COMPLAINTS AND SUGGESTIONS

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Suggestions We shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by You, including Users, relating to the operation of the Services.

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities. 2. A department head shall be responsible for ensuring that all allegations of misconduct or other complaints against an employee on which any action is to be taken or a record is to be made shall be investigated. The investigator shall be allowed to interview the complainant prior to notifying the employee.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Complaints and Appeals As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Inquiries Respond to telephonic, mail, and in-person inquiries from Institutions, Account holders, or their representatives requesting information regarding matters such as shareholder account or transaction status, net asset value ("NAV") of Series shares, Series performance, Series services, plans and options, Series investment policies, Series portfolio holdings, and Series distributions and taxation thereof;

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.

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