Complaints and Redress. If you are dissatisfied with your Accommodation or the way it is managed, any complaint should be made in the first instance to your local reception or housekeeping office or the University Accommodation Office. Complaints can also be made in writing by using the email feedback form at: xxx.xxxx.xx.xx/xxxxxxxxxxxxx/xxxx-xxxx/xxxxxxx-xxxx/xxxxx.xxxx If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with Kent Hospitality's complaints procedure available from the tab at the bottom of the ‘Contact Us’ web page above. The University is also a member of Universities UK (UUK) Code of Practice for student accommodation. Further information on the UUK Code of Practice can be found at: xxxx://xxx.xxxxxx.xxx.xx/ If your complaint is related to the Code of Practice and you have been through the internal Kent Hospitality and University complaints procedure and remain dissatisfied, an independent review of your complaint can be undertaken by the Office of the Independent Adjudicator (OIAHE). For more information, go to: xxx.xxxxx.xxx.xx A complaint will not normally be considered more than three months after the substantive event(s) complained about.
Complaints and Redress. The Borrower may raise any queries or grievance with respect the Bank's services or regarding the Property Financing/Facility directly with the account holding branch or to the Customer Resolution Unit of the Bank. The Borrower can also refer any unresolved dispute(s) with the Bank to the Ombudsman for Financial Services. Additional terms and conditions of the Property Financing are:
Complaints and Redress. 12.1. We aim to provide you with the best level of service possible. However, in the event that you are not satisfied with any aspect of the service we have provided please contact us and we will do our best to resolve the situation. You can contact us by telephone on 00000 000000 or by writing to us at The Access Bank UK Limited, 0 Xxxxx Xxxxx, Xxxxxxxx Xxx, Xxxxxxxx Xxxx, Xxxxxxxxx, Xxxxxxxx, CW 9 7UT. Our complaints procedure is available on our website and on request.
12.2. If you are not satisfied with the outcome of your complaint, you may have a right to refer this to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR or by telephone: 0000 000 0 000 or 0000 000 0 000. Alternatively you can visit the website at www.financial- xxxxxxxxx.xxx.xx
12.3. We are a member of the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. An eligible depositor is entitled to claim up to £85,000. For Joint Accounts, each account holder is treated as having a claim in respect of their share, so for a Joint Account held by two eligible depositors the maximum amount that could be claimed is £85,000 (£170,000 in total). These compensation limits apply to the aggregate balance of all of the eligible depositors’ accounts with the bank and not to each separate account.
Complaints and Redress. If you are dissatisfied with your Accommodation or the way it is managed, any complaint should be made in the first instance to your local reception or housekeeping office or the University Accommodation Office. Complaints can also be made in writing by using the email feedback form at: xxx.xxxx.xx.xx/xxxxxxxxxxxxx/xxxxxxx If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with the complaints procedure available from the tab at the bottom of the ‘Contact Us’ web page above. The University is also a member of Universities UK (UUK) Code of Practice for student accommodation. Further information on the UUK Code of Practice can be found at: xxx.xxxxxx.xxx.xx If your complaint is related to the Code of Practice and you have been through the internal University complaints procedure and remain dissatisfied, an independent review of your complaint can be undertaken by the Office of the Independent Adjudicator (OIAHE). For more information, go to: xxx.xxxxx.xxx.xx A complaint will not normally be considered more than three months after the substantive event(s) complained about.
Complaints and Redress. 9.1 In accordance with the Redress Schemes Order the Agent is a member of a redress scheme for dealing with complaints. The name of the Agent’s redress scheme is The Property Ombudsman. A copy of the Agent’s complaints handling procedure may be obtained on request. SCHEDULE 1 and 2 information Information relating to distance, on and off-premises contracts. These terms only apply to consumers. If you are a business, these terms do not apply.
(a) The levels of service available to the landlord can be found in Section 1 of this agreement.
(b) The trading name of the company is Ferndown Estates Limited
(c) The company can be contacted at: 00 Xxxxxxx Xxxx, Xxxxxxx Xxxxx, Xxxxxxxxxx X00 0XX Telephone number: 0000 000 0000 Email address: xxxx@xxxxxxxxxxxxxxx.xxx
(d) We do not act on behalf of another trader
(e) See attached “Scale of Charges”
Complaints and Redress. If you are dissatisfied with your accommodation or the way it is managed, any complaint should be made in the first instance to your local reception or housekeeping office or the University Accommodation Office. Complaints can also be made in writing by using the email feedback form at: xxx.xxxx.xx.xx/xxxxxxxxxxxxx/xxxxxxx If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with the procedure available from the tab at the The University is also a member of Univ ersities UK (UUK) Code of Practice for student accommodation. Further information on the UUK Code of Practice can be found at: xxx.xxxxxx.xxx.xx If your complaint is related to the Code of Practice and you have been through the internal University complaints procedure and remain dissatisfied, an independent review of your complaint can be undertaken by the Office of the Independent Adjudicator (OIAHE). For more information, go to: xxx.xxxxx.xxx.xx A complaint wi ll not normally be considered more than three months after the substantive event(s) complained about.
Complaints and Redress. The Borrower may raise any queries or grievance with respect the Bank’s services or regarding the Staff Loan/Facility directly with the account holding branch or to the Customer Resolution Unit of the Bank. The Borrower can also refer any unresolved dispute(s) with the Bank to the Ombudsman for Financial Services. PART B Additional terms and conditions of the Staff Loan/Facility are:
13.1 Additional Events of Default In addition to Section 8.1, the following shall be regarded and included as Events of Default:
Complaints and Redress. To insert the following new clause in the Agreement: “Complaints and Redress The Borrower may raise any queries or grievance with respect the Bank's services or regarding the Facility directly with the Bank’s branch through which the Facility is made available or to the Bank’s Citiphone Self-service Phone Banking (details of which are available via xxxxx://xxx.xxxxxxxx.xxx.
