Complaints and Redress Sample Clauses

Complaints and Redress. If you are dissatisfied with your Accommodation or the way it is managed, any complaint should be made in the first instance to your local reception or housekeeping office or the University Accommodation Office. Complaints can also be made in writing by using the email feedback form at: xxx.xxxx.xx.xx/xxxxxxxxxxxxx/xxxx-xxxx/xxxxxxx-xxxx/xxxxx.xxxx If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with Kent Hospitality's complaints procedure available from the tab at the bottom of the ‘Contact Us’ web page above. The University is also a member of Universities UK (UUK) Code of Practice for student accommodation. Further information on the UUK Code of Practice can be found at: xxxx://xxx.xxxxxx.xxx.xx/ If your complaint is related to the Code of Practice and you have been through the internal Kent Hospitality and University complaints procedure and remain dissatisfied, an independent review of your complaint can be undertaken by the Office of the Independent Adjudicator (OIAHE). For more information, go to: xxx.xxxxx.xxx.xx A complaint will not normally be considered more than three months after the substantive event(s) complained about.
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Complaints and Redress. The Borrower may raise any queries or grievance with respect the Bank's services or regarding the Property Financing/Facility directly with the account holding branch or to the Customer Resolution Unit of the Bank. The Borrower can also refer any unresolved dispute(s) with the Bank to the Ombudsman for Financial Services. Additional terms and conditions of the Property Financing are:
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Complaints and Redress. 12.1. We aim to provide you with the best level of service possible. However, in the event that you are not satisfied with any aspect of the service we have provided please contact us and we will do our best to resolve the situation. You can contact us by telephone on 00000 000000 or by writing to us at The Access Bank UK Limited, 0 Xxxxx Xxxxx, Xxxxxxxx Xxx, Xxxxxxxx Xxxx, Xxxxxxxxx, Xxxxxxxx, CW 9 7UT. Our complaints procedure is available on our website and on request. 12.2. If you are not satisfied with the outcome of your complaint, you may have a right to refer this to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR or by telephone: 0000 000 0 000 or 0000 000 0 000. Alternatively you can visit the website at www.financial- xxxxxxxxx.xxx.xx 12.3. We are a member of the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. An eligible depositor is entitled to claim up to £85,000. For Joint Accounts, each account holder is treated as having a claim in respect of their share, so for a Joint Account held by two eligible depositors the maximum amount that could be claimed is £85,000 (£170,000 in total). These compensation limits apply to the aggregate balance of all of the eligible depositors’ accounts with the bank and not to each separate account.
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Complaints and Redress. If you are dissatisfied with your Accommodation or the way it is managed, any complaint should be made in the first instance to your local reception or housekeeping office or the University Accommodation Office. Complaints can also be made in writing by using the email feedback form at: xxx.xxxx.xx.xx/xxxxxxxxxxxxx/xxxxxxx If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with Kent Hospitality's complaints procedure available from the tab at the bottom of the ‘Contact Us’ web page above. The University is also a member of Universities UK (UUK) Code of Practice for student accommodation. Further information on the UUK Code of Practice can be found at: xxx.xxxxxx.xxx.xx If your complaint is related to the Code of Practice and you have been through the internal Kent Hospitality and University complaints procedure and remain dissatisfied, an independent review of your complaint can be undertaken by the Office of the Independent Adjudicator (OIAHE). For more information, go to: xxx.xxxxx.xxx.xx A complaint will not normally be considered more than three months after the substantive event(s) complained about.
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Complaints and Redress. 9.1 In accordance with the Redress Schemes Order the Agent is a member of a redress scheme for dealing with complaints. The name of the Agent’s redress scheme is The Property Ombudsman. A copy of the Agent’s complaints handling procedure may be obtained on request. SCHEDULE 1 and 2 information Information relating to distance, on and off-premises contracts. These terms only apply to consumers. If you are a business, these terms do not apply. (a) The levels of service available to the landlord can be found in Section 1 of this agreement. (b) The trading name of the company is Ferndown Estates Limited (c) The company can be contacted at: 00 Xxxxxxx Xxxx, Xxxxxxx Xxxxx, Xxxxxxxxxx X00 0XX Telephone number: 0000 000 0000 Email address: xxxx@xxxxxxxxxxxxxxx.xxx (d) We do not act on behalf of another trader (e) See attached “Scale of Charges”
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Complaints and Redress. The Borrower may raise any queries or grievance with respect the Bank’s services or regarding the Staff Loan/Facility directly with the account holding branch or to the Customer Resolution Unit of the Bank. The Borrower can also refer any unresolved dispute(s) with the Bank to the Ombudsman for Financial Services. PART B Additional terms and conditions of the Staff Loan/Facility are: 13.1 Additional Events of Default In addition to Section 8.1, the following shall be regarded and included as Events of Default:
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Complaints and Redress. To insert the following new clause in the Agreement: “Complaints and Redress The Borrower may raise any queries or grievance with respect the Bank's services or regarding the Facility directly with the Bank’s branch through which the Facility is made available or to the Bank’s Citiphone Self-service Phone Banking (details of which are available via xxxxx://xxx.xxxxxxxx.xxx.
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Related to Complaints and Redress

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Complaints and Appeals As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities. 2. A department head shall be responsible for ensuring that all allegations of misconduct or other complaints against an employee on which any action is to be taken or a record is to be made shall be investigated. The investigator shall be allowed to interview the complainant prior to notifying the employee.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Investigations and Proceedings The parties to this Agreement agree to cooperate fully in any securities regulatory investigation or proceeding or any judicial proceeding with respect to each party’s activities under this Agreement and promptly to notify the other party of any such investigation or proceeding.

  • Investigations and Remediations Lessor shall retain the responsibility and pay for any investigations or remediation measures required by governmental entities having jurisdiction with respect to the existence of Hazardous Substances on the Premises prior to the Start Date, unless such remediation measure is required as a result of Lessee's use (including "Alterations", as defined in Paragraph 7.3(a) below) of the Premises, in which event Lessee shall be responsible for such payment. Lessee shall cooperate fully in any such activities at the request of Lessor, including allowing Lessor and Lessor's agents to have reasonable access to the Premises at reasonable times in order to carry out Lessor's investigative and remedial responsibilities.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Legal Actions A Receiver may bring, prosecute, enforce, defend and abandon any action, suit or proceedings in relation to any Security Asset which he thinks fit.

  • Grievance Redressal In case of any grievance on shortfall penalty, the Contractor may appeal to the Director (Technical) of the Subsidiary Company. Director (Technical) and Director (Finance) shall jointly dispose off the appeal within 15 days by passing suitable order based on the merit of the case. No further committee shall be constituted for redressal of such grievance.

  • Investigation of Accidents The Occupational Health and Safety Committees, as provided in Clause 22.2, shall be notified of each accident or injury and shall investigate and report to the Union and Employer on the nature and cause of the accident or injury. In the event of a fatality the Employer shall immediately notify the President of the nature and circumstances of the accident.

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