Compliance Measurement. Compliance with the covenants in this Article V shall be measured on the last day of each of the Company’s fiscal quarters, commencing June 30, 2021. Within 60 days after the end of the first three fiscal quarters each fiscal year and within 120 days after the end of each fiscal year, the Company shall deliver to the Trustee an Officer’s Certificate confirming compliance with each of the covenants in this Article V. Each such Officer’s Certificate will be made available to the Holders of the Notes upon request to the Trustee. The Company shall mail, within 10 Business Days of the discovery thereof, to all Holders of the Notes and Trustee, notice of any Default in compliance with the covenants in this Article V.
Compliance Measurement. Compliance with Sections 5.10, 5.11 and 5.12 shall be measured on the last day of each fiscal quarter of the Partnership, commencing September 30, 2014. Within 60 days after the end of the first three fiscal quarters each fiscal year and within 120 days after the end of each fiscal year (in each case subject to any extensions or waivers), the Partnership shall deliver to the Trustee an Officer's Certificate confirming compliance with each of the covenants in this Article V. Each such Officer's Certificate will be made available to the Holders of the Notes upon request to the Trustee. The Partnership shall mail, within 10 Business Days of the discovery thereof, to all Holders of the Notes and Trustee, notice of any Default in compliance with the covenants in this Article V.
Compliance Measurement. The Policy owner will verify compliance to this policy through various methods, including but not limited to, periodic walk- thrus, video monitoring, business tool reports, internal and external audits, and feedback to the policy owner.
Compliance Measurement. The parties agree that measurement of the service levels and standards set forth herein shall not commence until 60 days after the Trust goes live in order to provide for an orderly start-up of services to the Transfer Agent. The Transfer Agent will utilize its own internal quality review process (or, any third party quality review process as the Transfer Agent may elect from time to time to utilize, such process, “Quality Review”) to monitor the quality of services provided under the Agreement and the Transfer Agent’s satisfaction of the standards and levels set forth herein. The Transfer Agent will measure its performance in accordance with industry standards for (i) timelines and accuracy of Financial and Non Financial transactions and Call Centers and Correspondence and (ii) systems availability through its Quality Review. The Trust may, at any time, elect to retain, at its own expense, NQR (or, such other industry-recognized, external quality review process as the Trust may elect from time to time to utilize). In the event the Trust retains NQR or another third party quality review process, the Transfer Agent will use all reasonable commercial efforts to assist and cooperate with NQR (or such other industry recognized external quality review process as the Trust may elect from time to time to utilize). In addition, the Transfer Agent will provide to the Trusts detail from the Quality Review on a monthly basis. The Transfer Agent and the Trust agree to review the Quality Review scores to implement process improvements going forward in the event that improvements are necessary. Call Center and Processing Standards ACTIVITY MONTHLY REPORTING STANDARDS TIMELINESS STANDARDS Call Center Average Speed of Answer 15 seconds Abandonment Rate 2% Service Levels 85% within 15 seconds Correspondence Financial Inquiries 3 days Non-Financial Inquiries 6 days XXX Acct Transfer Request Notices 3 days XXX Acct Transfer Reminder Notices 15, 30, and 45 days Transactions Adjustments 98% within 2 days Exchanges 100% date of receipt Maintenance 98% within 3 days New Accounts 98% date of receipt Purchases 98% date of receipt Redemptions 98% date of receipt Transfers 98% within 2 days Commission Runs 3 business days Trail Commissions 5 business days ACCURACY STANDARDS Adjustments 95% Exchanges 98% Maintenances 98% New Accounts 93% Purchases 98% Redemptions 97% Transfers 97% Overall Quality Standard 96% Systems Availability: System/Applications Hours of Availability* *Holidays ...
Compliance Measurement. Compliance with such covenant shall be measured on the last day of each of the Corporation’s fiscal quarters, deemed to commence June 30, 2016. Within 60 days after the end of each fiscal quarter, the Corporation shall deliver to the Registrar and Transfer Agent an Officer’s Certificate confirming compliance with such covenant. Each such Officer’s Certificate shall be made available to the Holders of the Series G Preferred Shares upon request to the Registrar and Transfer Agent. The Corporation shall mail, within five Business Days of the discovery thereof, to all Holders of the Series G Preferred Shares and the Registrar and Transfer Agent, notice of any default in compliance with such covenant. Noncompliance by the Corporation with such covenant shall limit the Corporation’s ability to pay dividends on any Junior Securities, as set forth in Section 3(b) of this Statement of Designation.
Compliance Measurement. Periodic reviews by the Information Protection group and/or Corporate Audit will be performed to determine if a department is in compliance with the standard. In addition, approved exception will be taken into consideration as part of the review. The RSO will document their review findings and forward copies to the TL for Information Protection, the local business management and the senior business leadership team. In the areas where a department is found not to be compliant, the department will be required to respond in writing, identifying what the department will do to get to standard.
Compliance Measurement. The Information Integrity group will perform periodic reviews to determine if a department is in compliance with the standard. Additionally, periodic reviews by other internal control groups and/or Corporate Audit may be performed to determine if a department is in compliance with the standard. Approved exceptions will be taken into consideration as part of the review. The RSO will document their review findings and forward copies to the TL for Information Integrity, the local business management and the senior business leadership team. In the area where a department is found not to be compliant, the department will be required to respond in writing, identifying what the department will do to get to standard.
Compliance Measurement. The Labster Security team will verify compliance to this policy through various methods, including but not limited to, random walk-throughs, video monitoring, business tool reports, internal and external audits, and feedback to the policy owner.
Compliance Measurement. The Transfer Agent will utilize its own internal quality review process solely using the Fund’s data (or, any mutually agreed upon third party quality review process as the Transfer Agent may from time to time utilize, such process, “QAT” or “Quality Review”) to monitor the quality of services provided under the Agreement and the Transfer Agent’s satisfaction of the standards and levels set forth herein. The Fund may, at any time, elect to retain, at its own expense, National Quality Review (“NQR”) (or, such other mutually agreed upon industry-recognized, external quality review process as the Fund may from time to time utilize). In the event the Fund retains NQR or another third party quality review process, the Transfer Agent will use all reasonable commercial efforts to assist and cooperate with NQR (or such other industry recognized external quality review process as the Fund may elect from time to time to utilize). In addition, the Transfer Agent will provide to the Funds detail from the Quality Review on a monthly basis. For purposes of this Schedule 1.3, a “reporting period” shall equal one month. The Transfer Agent and the Fund agree to review such Quality Review scores and implement process improvements going forward in the event that improvements are necessary.
Compliance Measurement the Employee Resource Team will verify compliance to this policy through various methods, including but not limited to, business tool reports, internal and external audits, and feedback.
