Configuration Management Process. 4.3.1 The Supplier will implement technical changes described in Section 4.1.4 in compliance with a mutually agreed change control procedure that will be included in the Procedures Manual (the “Configuration Management Process”).
4.3.2 The Configuration Management Process will comply with the following:
(a) the Configuration Management Process may not be inconsistent with the requirements of this Agreement or with the Change Management Process. Any inconsistency with any other provision of this Agreement or with the Change Management Process that may be included in the jointly agreed Configuration Management Process will, nonetheless, not be binding unless and until:
(i) in the case of inconsistencies with the Agreement, the Parties remove such inconsistency from the Configuration Management Process or execute a written amendment to this Agreement removing the inconsistency from this Agreement (which it will be in each Party’s sole discretion to execute notwithstanding the fact that the Configuration Management Process as agreed by such Party included the inconsistency), or
(ii) in the case of inconsistencies with the Change Management Process, the Parties remove such inconsistency from either the Configuration Management Process or the Change Management Process.
(b) the Configuration Management Process may not unreasonably hinder or prevent the rights of Hawaiian Telcom, where Hawaiian Telcom has such rights under this Agreement, to require the System Changes pursuant to this Agreement, as requested or notified to the Supplier;
(c) the Supplier will not make any change to the Services or the Solution Environment, or take any other action or make any other decision, which may:
(i) adversely affect the function or performance of, or decrease the resource efficiency of, the Services;
(ii) increase any of the Charges, Pass-Through Expenses, Retained Expenses or any other expenses or costs that Hawaiian Telcom is to bear;
(iii) be inconsistent with the Application Architecture or Application Methodologies;
(iv) be inconsistent with the Hawaiian Telcom Policies; or
(v) adversely impact the way in which Hawaiian Telcom conducts its business or operations, without first obtaining Hawaiian Telcom’s prior written approval, which Hawaiian Telcom may withhold in its sole discretion; provided, however, that (A) Supplier may make temporary changes required by an emergency if it uses commercially reasonable efforts but is unable to obtain Hawaiian Telcom’s approval and ...
Configuration Management Process. The Technical Support Team configuration management processes will be used by all support team levels, where approval and technical access has been granted, to record and track all change requests or actions required for the network, infrastructure, consoles, radio sites, connectivity bandwidth, construction, permitting, liabilities, etc. This provides the Technical Support Team with the ability to provide status with regard to System configurations for this SLA.
Configuration Management Process. The SMO configuration management processes will be used by all support team levels, where approval and technical access has been granted, to record and track all changes or actions required for the network, infrastructure, consoles, radio sites, connectivity bandwidth, construction, permitting, liabilities, etc. This provides the SMO with the ability to provide status with regard to System configurations for this SLA.
Configuration Management Process. The Contractor shall establish a process to (1) identify change,
Configuration Management Process. (CDRL A005)
