Costs of communication. If the Distributor asks the Retailer to notify Consumers in accordance with schedule 5, the Distributor will meet the reasonable costs incurred by the Retailer in complying with such requests, unless agreed otherwise in writing. 5.11 Distributor to restore Distribution Services as soon as practicable: For all Service Interruptions, the Distributor will endeavour in accordance with Good Electricity Industry Practice to restore the Distribution Services:
(a) for Unplanned Service Interruptions, within the timeframes set out in schedule 1; and
(b) for Planned Service Interruptions, within the timeframe set out in the notice for Planned Service Interruptions, and in any event will restore the Distribution Services as soon as practicable.
Costs of communication. If the Distributor asks the Retailer to notify Consumers of a Planned Service Interruption in accordance with schedule 5, the Retailer will comply with such requests at its own cost, except:
(a) where re-notification of the Planned Service Interruption to Consumers is required solely due to the act or omission of the Distributor or its contractors. In such circumstances, the Distributor will pay the Retailer’s direct out of pocket costs associated with renotifying the Consumers of the Planned Service Interruption. For clarity, Planned Service Interruptions rescheduled:
(i) at the request of the Consumer or another retailer; or
(ii) due to adverse weather conditions, major Network outages or access issues, are Planned Service Interruptions which are considered not to be caused by the act or omission of the Distributor or its contractors (without limiting the meaning of this phrase); or
(b) where the Distributor and the Retailer have agreed otherwise in writing. 5.11 Distributor to restore Distribution Services as soon as practicable: For all Service Interruptions, the Distributor will endeavour in accordance with Good Electricity Industry Practice to restore the Distribution Services:
(a) for Unplanned Service Interruptions, within the timeframes set out in schedule 1; and
(b) for Planned Service Interruptions, within the timeframe set out in the notice for Planned Service Interruptions, and in any event will restore the Distribution Services as soon as practicable.
Costs of communication. Where the Distributor asks the Retailer to notify Consumers in accordance with schedule 5, the Retailer shall bear its own costs in complying with such requests, unless:
(a) re-notification is required due to changes due to the timing of interruptions caused solely by the Distributor or its contractors (and, without limitation, not due to consumer requests, weather conditions, major network outages or access issues) in which case the Distributor shall meet the reasonable costs incurred in re-notifying; or
(b) agreed otherwise in writing. 5.11 Distributor to restore Distribution Services as soon as practicable: For all Service Interruptions, the Distributor will endeavour in accordance with Good Electricity Industry Practice to restore the Distribution Services:
(a) for Unplanned Service Interruptions, within the timeframes set out in the Service Standards; and
(b) for Planned Service Interruptions, within the timeframe set out in the notice for Planned Service Interruptions, and in any event will restore the Distribution Services as soon as practicable.
Costs of communication. The costs of using the communication services on the part of the Company do not increase the costs of the User. The costs of remote communication means used by the User are the User’s sole responsibility.
Costs of communication. If the Distributor is required to notify Consumers of Planned Service Interruptions in accordance with schedule 5 but asks the Retailer to do so, the Distributor will pay the Retailer’s reasonable out of pocket costs of notifying the Consumers. If the Retailer is required to notify Consumers of Planned Service Interruptions in accordance with Schedule 5, the Retailer will meet the costs of notification, except: where re-notification of the Planned Service Interruption to Consumers is required solely due to the act or omission of the Distributor or its contractors. In such circumstances, the Distributor will pay the Retailer’s direct out of pocket costs associated with renotifying the Consumers of the Planned Service Interruption. For clarity, Planned Service Interruptions rescheduled: at the request of a consumer subject to a Distributor's Agreement, the Retailer on behalf of a Consumer(s), or another retailer on behalf of a consumer(s); or due to adverse weather conditions, major Network outages or access issues, are Planned Service Interruptions which are considered not to be caused by the act or omission of the Distributor or its contractors (without limiting the meaning of this phrase); or
Costs of communication. Unless the parties agree otherwise, where the Distributor asks an End Retailer to update Consumers on a Service Interruption in accordance with the Service Interruption Communications Policies, the Wholesaler will procure that the End Retailer does so at no cost to the Distributor, except where additional updates are required due to a change in the timing of an interruption, where the change is caused solely by the negligence or default of the Distributor or its contractors (and not due to consumer requests, weather conditions, major network outages, access issues or other events beyond the reasonable control of the Distributor and its contractors) in which case the Distributor will meet the reasonable additional costs incurred by the End Retailer in providing the additional updates.
Costs of communication. Unless the parties agree otherwise, where the Distributor asks the Retailer to update Consumers on a Service Interruption in accordance with the Service Interruption Communications Policies, the Retailer will do so at its own cost, except where additional updates are required due to a change in the timing of an interruption, where the change is caused solely by the negligence or default of the Distributor or its contractors (and not due to consumer requests, weather conditions, major network outages, access issues or other events beyond the reasonable control of the Distributor and its contractors) in which case the Distributor will meet the reasonable additional costs incurred by the Retailer in providing the additional updates.
Costs of communication. If the Distributor asks the Retailer to notify Consumers of a Planned Service Interruption in accordance with schedule 5, the Retailer will comply with such requests at its own cost, except: where re-notification of the Planned Service Interruption to Consumers is required solely due to the act or omission of the Distributor or its contractors. In such circumstances, the Distributor will pay the Retailer’s direct out of pocket costs associated with renotifying the Consumers of the Planned Service Interruption. For clarity, Planned Service Interruptions rescheduled: at the request of the Consumer or another retailer; or due to adverse weather conditions, major Network outages or access issues, are Planned Service Interruptions which are considered not to be caused by the act or omission of the Distributor or its contractors (without limiting the meaning of this phrase); or where the Distributor and the Retailer have agreed otherwise in writing. Restoration of Distribution Services Distributor to restore Distribution Services as soon as practicable: For all Service Interruptions, the Distributor will endeavour in accordance with Good Electricity Industry Practice to restore the Distribution Services: for Unplanned Service Interruptions, within the timeframes set out in schedule 1; and for Planned Service Interruptions, within the timeframe set out in the notice for Planned Service Interruptions, and in any event will restore the Distribution Services as soon as practicable. Retailer's remedy: Except as provided in clause 11.17, the Retailer’s only remedy if the Distributor fails to meet the timeframes in clause 5.11 is recovery of a Service Guarantee in accordance with schedule 1, if applicable. Nothing in this clause 5.12 shall limit the obligations of the Distributor or any right or remedy available to the Retailer, under clause 26.10. LOAD MANAGEMENT Distributor may control load: If: the Distributor provides a Price Category or Tariff Option for a non-continuous level of service in respect of part of or all of the Consumer’s load (a "Controlled Load Option"), and charges the Retailer on the basis of the Controlled Load Option with respect to the Consumer; or the Distributor provides any other service in respect of part of or all of the Consumer’s load advised by the Distributor to the Retailer from time to time (an “Other Load Control Option”) with respect to the Consumer (who elects to take up the Other Load Control Option), the Distributor may control t...
Costs of communication. If the Distributor asks the Retailer to notify Consumers in accordance with schedule 5, the Distributor will meet the reasonable costs incurred by the Retailer in complying with such requests, unless agreed otherwise in writing. Restoration of Distribution Services
Costs of communication. If the Distributor asks the Retailer to notify Consumers in accordance with schedule 5, the Distributor will meet the reasonable costs incurred by the Retailer in complying with such requests, unless agreed otherwise in writing. 5.11 Distributor to restore Distribution Services as soon as practicable: For all Service Interruptions, the Distributor will endeavour in accordance with Good Electricity Industry Practice to restore the Distribution Services:
(a) for Unplanned Service Interruptions, within the timeframes set out in schedule 1; and Model Use of System Agreement – Interposed – Final Draft – September 2012
(b) for Planned Service Interruptions, within the timeframe set out in the notice for Planned Service Interruptions, and in any event will restore the Distribution Services as soon as practicable. Deleted: 5.10
