Disconnection and Reconnection. You may request disconnection at any time. We will arrange disconnection of your premises in accordance with your request. We will use our best endeavours to arrange for a meter reading and, if applicable, the preparation and issue of a final bill for your premises. Provided that we comply with all applicable requirements under the Regulatory Instruments, we may arrange for your premises to be disconnected:
(1) if you fail to pay us an amount we have billed by the due date;
(2) if you refuse or fail to pay a security deposit;
(3) if you have failed to allow access, or safe and unhindered access, to your meter;
(4) if you are using electricity illegally;
(5) if you are on a payment plan and have not adhered to the terms of the plan;
(6) if you refuse to provide acceptable identification when required by us;
(7) if you have provided false information to us, in circumstances where you would not have been entitled to have the premises energised if the false information had not been provided;
(8) if required to do so at the direction of a relevant authority;
(9) if you cease to be a Small Customer, and we have not agreed upon alternative supply arrangements; or
(10) on other grounds the Regulatory Instruments allow, if the Regulatory Instruments apply to you, (each a Disconnection Event). If your premises are disconnected as a result of a Disconnection Event, but within 10 Business Days of the date of disconnection you:
(1) rectify the situation that led to disconnection; and
(2) pay any relevant charges, including any connection or reconnection fees, then, on request, we will arrange for your premises to be reconnected. Your premises may also be disconnected in an emergency or for health or safety reasons. This is in addition to interruptions in supply that may occur, as described in clause 6(c), or disconnection for metering purposes, as described in clause 11(c). The Regulatory Instruments contain a number of restrictions on when and how we may disconnect customers’ premises, including requirements for notices.
Disconnection and Reconnection. Provided that we comply with all applicable requirements under relevant laws, we may arrange for your premises to be disconnected from any particular service:
(1) if you fail to pay us an amount we have billed by the due date;
(2) if you refuse or fail to pay a security deposit;
(3) if you have failed to allow access, or safe and unhindered access, to any meters;
(4) if you are using energy or services illegally;
(5) if you are on a payment plan and have not adhered to the terms of the plan;
(6) if you refuse to provide acceptable identification when required by us;
(7) if you have provided false information to us, in circumstances where you would not have been entitled to receive the service at the premises if the false information had not been provided;
(8) if required to do so at the direction of a relevant authority; or
(9) on other grounds that relevant laws may allow, (each a Disconnection Event). If your premises are disconnected as a result of a Disconnection Event, but within 10 Business Days of the date of disconnection you:
(1) rectify the situation that led to disconnection; and
(2) pay any relevant charges, including any connection or reconnection fees, then, on request, we will arrange for your premises to be reconnected. Your premises may also be disconnected in an emergency or for health or safety reasons. This is in addition to interruptions in the services that may occur, as described in clause 9, or disconnection for metering purposes, as described in clause 13(c).
Disconnection and Reconnection. 5.1 Subject to this clause 5, we may Disconnect the Premises in respect of a Utility Service:
(a) you have requested Disconnection in respect of that Utility Service;
(b) the Agreement has been terminated in respect of that Utility Service;
(c) if you are a Small Customer – if you have not paid a bill in respect of that Utility Service by the pay-by date, and have not agreed to a payment plan, or having agreed to a payment plan have failed to adhere to the terms of the payment plan, and we have complied with our relevant notice obligations under the Electricity Laws;
(d) your lease or tenancy agreement has ended and/or you are vacating the Premises;
(e) for each Utility Service other than Network Services – we have not been able to read your meter relating to that Utility Service for three consecutive meter readings due to a lack of access to the Premises because of your acts or omissions;
(f) for customers not in Victoria – you do not provide us or our representatives with safe access to the Premises so that we can comply with our obligations in respect of that Utility Service under applicable law or otherwise for purposes permitted under applicable law;
(g) you have obtained that Utility Service at the Premises fraudulently, or intentionally used such Utility Service contrary to any applicable law;
(h) for each Utility Service other than Network Services – you refuse to pay, or do not pay the full amount of a Security Deposit we require under clause 15;
(i) continuity of supply of the Utility Service to the Premises would be unsafe;
Disconnection and Reconnection. (a) WaterNSW may (without prejudice to any accrued right) disconnect the supply if the Consumer commits a breach of any of these clauses.
(b) Grounds for disconnection include but are not limited to:
(i) the Consumer’s connection and plumbing not being compliant with the Plumbing Code of Australia;
(ii) failure to advise WaterNSW of connection of the Consumer’s supply to a water storage;
(iii) the unauthorised use of the water;
(iv) tampering with the water meter;
(v) supplying water to third parties; and
(vi) non-payment of invoices.
(c) A ‘disconnection fee’ (refer Determined Prices) is payable by the Consumer whenever a disconnection occurs.
(d) The Consumer must pay a reconnection fee, (as advised by WaterNSW) to WaterNSW for restoration of the supply following disconnection. Reconnection will occur as soon as possible after WaterNSW is satisfied that there is no unresolved breach of any clause of this Agreement including the requirement for payment of invoices.
Disconnection and Reconnection. Where disconnection may occur
1. Non- payment of a bill If the Customer does not pay, or meet and make arrangements to pay overdue charges for the services the supply may be disconnected. A reminder notice will be sent to the Customer not less than 14 business days after the issue date of the bill requesting payment of the bill on a date specified. If the bill remains unpaid a disconnection warning will be sent to the Customer not less than 18 business days after the bill was issued and the Customer will be given at least 5 business days warning before the disconnection occurs. The supply will not be disconnected if the Customer has entered into an approved payment arrangement for financial hardship or where the Customer has agreed to a payment plan due to payment difficulties.
2. Denial of access to meter If the Customer denies access to the meter, the Rottnest Island Authority may disconnect the electrical supply, where: ▪ The Customer has denied access for 12 consecutive months; ▪ The Rottnest Island Authority has given the Customer opportunity to provide reasonable alternative arrangements without a response from the Customer; ▪ The Rottnest Island Authority has used its best endeavors to contact the Customer of its intention to disconnect, without a response from the Customer. Where a disconnection of electricity supply is imminent due to the Rottnest Island Authority being denied access, the Rottnest Island Authority will give to the Customer in writing, five (5) business days notice requesting access to the supply address meter and advising of the Rottnest Island Authority’s ability to disconnect if access is denied in this period.
Disconnection and Reconnection.
8.1 Emergency disconnection If Powerlink reasonably believes that the operation of the Customer Facility, the Negotiated Assets, or any part of those assets, pose a threat to Power System Security or may lead to damage to the Transmission Network, any of the Powerlink Assets or the Negotiated Assets, Powerlink may take any action that it reasonably considers necessary (including disconnection at or about the TNCP) to maintain Power System Security or to avoid damage to the Transmission Network, the Powerlink Assets or the Negotiated Assets without giving prior notice to the Customer. In exercising its rights under this clause, Powerlink must take reasonable steps to comply with any relevant operational requirements set out in [Schedule 8] (Operational Procedures) in the Works Coordination Agreement.
Disconnection and Reconnection. 6
8.1 Emergency disconnection 6
8.2 Notice of emergency disconnection 6
8.3 Disconnection for Technical Breach 6 8.4 Disconnection for financial breach 7 8.5 Notification 7 8.6 Reconnection 7 8.7 Liaising with AEMO 8
Disconnection and Reconnection. 24.1 If you have given us up to date contact details, we’ll give you notice before we disconnect you. If you’re a Small Customer, we’ll also follow any notice requirements set out in the Electricity Laws.
24.2 We may arrange for disconnection of your electricity supply in the following circumstances, unless we’re prohibited from doing so under the Electricity Laws:
24.2.1 if you ask us to;
24.2.2 if you’re a Small Customer and you fail to pay charges or other amounts on your bill related to the sale of electricity by the Due Date;
24.2.3 if you’re an Other Customer and you fail to pay any Charges or other amounts on your bill by the Due Date;
24.2.4 if your Meter has not been able to be read for three consecutive Meter readings due to a lack of access to the Meter;
24.2.5 if you’ve refused to provide a Security Deposit;
24.2.6 if you’ve used electricity at the Premises fraudulently, or intentionally used it contrary to Electricity Laws;
24.2.7 if you haven’t agreed to an instalment plan or other payment option when we have required you to do so; or
24.2.8 if you haven’t paid in accordance with an agreed instalment plan or other payment option.
Disconnection and Reconnection. The Parties’ rights with respect to disconnection and reconnection of the Generating Facility with the APS System are set forth in the ACC Rules at A.A.C. R14-2-2613.
Disconnection and Reconnection. When can the Supply Address be disconnected?
