Current and Prospective Patients Engagement. Reference: “Formal, on-going, and credible processes for obtaining meaningful patient input from current and prospective to improve patient-centered care, to maintain patient satisfaction, to increase patient recruitment and retention, and to increase community recognition of services. Relevant issues Organized advisory committees reflecting patient population segments for which services are available and relevant. Meaningful approaches to consumer-focused engagement to reach and connect with prospective patients, and to put XX-XX/RH principles and practices into action. (Page 127) Describe the keys ways in which this Essential Performance Area (EPA) is organized and conducted. Describe any steps to increase or enhance performance in this EPA, including a network of informed persons within the community supportive of program goals and services. How is feedback from the patient advisory committee(s) used to improve services and service delivery? Favorable Client Satisfaction surveys have been done in the past on current clients. The OCHD wants to conduct “Focus youth” groups with the Street Smart participants to see how adolescents precieve our clinic services. The Adolescent Champion Model will also have us conduct surveys throughout the year for client feedback. The OCHD has used an informal RH advisory group with the Northwoods Regional Network WI Women’s Equal Prosperity (WW=P) in the past five years. This group meets monthly and is interested in all women’s issues particiularly, reproductive health care and is willing to support RH efforts with legislative contacts if needed. In 2017 we will explore electronic surveys for confidential and honest response from the community about our RHC program services and staff.
Current and Prospective Patients Engagement. Reference: “Formal, on-going, and credible processes for obtaining meaningful patient input from current and prospective to improve patient-centered care, to maintain patient satisfaction, to increase patient recruitment and retention, and to increase community recognition of services. Relevant issues Organized advisory committees reflecting patient population segments for which services are available and relevant. Meaningful approaches to consumer-focused engagement to reach and connect with prospective patients, and to put XX-XX/RH principles and practices into action. (Page 127) Describe the keys ways in which this Essential Performance Area (EPA) is organized and conducted. Describe any steps to increase or enhance performance in this EPA, including a network of informed persons within the community supportive of program goals and services. How is feedback from the patient advisory committee(s) used to improve services and service delivery? The Xxxxx County Health Department would like to form a Reproductive Health sub-committee comprised of Health Department staff, particularly the Reproductive Health Nurse, Health Officer and a PNCC Nurse. Other members to be included: Memorial Medical Center Nurse Practitioner, WIC staff member, school administrative member(s) and past Family Planning client(s). The goal would be to assess the current service delivery model and take steps to enhance and improve practices, based on the current evidence and trends within the Family Planning program; in order to remain relevant and viable as a Family Planning Clinic and to continue to serve our established and prospective clients.
Current and Prospective Patients Engagement. Reference: “Formal, on-going, and credible processes for obtaining meaningful patient input from current and prospective to improve patient-centered care, to maintain patient satisfaction, to increase patient recruitment and retention, and to increase community recognition of services. Relevant issues Organized advisory committees reflecting patient population segments for which services are available and relevant. Meaningful approaches to consumer-focused engagement to reach and connect with prospective patients, and to put XX-XX/RH principles and practices into action. (Page 127) Describe the keys ways in which this Essential Performance Area (EPA) is organized and conducted. Describe any steps to increase or enhance performance in this EPA, including a network of informed persons within the community supportive of program goals and services. How is feedback from the patient advisory committee(s) used to improve services and service delivery? Reproductive health is part of our community health awareness. As we pilot expanded hours and availability of the nurse practitioners in January of 2017, we will continue to refer clients to same day services when available. The home visiting program will create a referral to RH-FP services at 6 weeks (post-partum), if the client does not want to become pregnant and is not on a current contraception method. They will provide a soft referral for contraception without exam to the PHNs trained to provide primary method and TE/CE as indicated. KCDOH will use the next grant cycle to integrate all the activities to increase community recognition of services. KCDOH has two advisory committees that will be used to improve services, the Parent Led Advisory Network (PLAN) and the Kenosha Lifecourse Initiative for Healthy Families (KLIHF). PLAN is an advisory group for mothers/parents who are or have been involved in the home visiting program during the child’s early childhood. KLIHF is a collaborative that focuses on improving reproductive health potential as one of their priorities. Both committees bring a wealth of feedback and credibility to the program, and are supportive of the program’s goals and services.
Current and Prospective Patients Engagement. Reference: “Formal, on-going, and credible processes for obtaining meaningful patient input from current and prospective to improve patient-centered care, to maintain patient satisfaction, to increase patient recruitment and retention, and to increase community recognition of services. Relevant issues Organized advisory committees reflecting patient population segments for which services are available and relevant. Meaningful approaches to consumer-focused engagement to reach and connect with prospective patients, and to put XX-XX/RH principles and practices into action. (Page 127) Describe the keys ways in which this Essential Performance Area (EPA) is organized and conducted. Describe any steps to increase or enhance performance in this EPA, including a network of informed persons within the community supportive of program goals and services. How is feedback from the patient advisory committee(s) used to improve services and service delivery? PCRH completes bi-annual patient satisfaction surveys that are distributed over 1-2 months at the end of client visits. Possible area of improvement for 2017 is to reach out to “prospective clientele” and research what could be done to increase community awareness of PCRH services. This could be done by surveying students/participants after our educational presentations. The PCRH program policy is to maintain a system for on-going evaluation, quality assurance and quality improvement. These activities include maintaining clinical guidelines, assuring compliance with quality criteria, and assessing client satisfaction. In addition, quarterly chart audits of abnormal cytology results, STD cases, and performance measures are performed to guide quality improvement activities. The medical advisor conducts an annual chart audit of clinician visit documentation to assure the delivery of quality care is in accordance with clinical guidelines and standards of practice. The results of client satisfaction surveys also guide quality improvement in delivery of core services and priority practices.
