EXTRA RISK. Council Tax Administration Issue annual and ad-hoc bills Determine entitlement to discounts, exemptions, liability of dwellings & hardship applications Liaise with customers including payment arrangements, queries Issuing recovery notices (reminders, final notice and summons) and take follow up action Represent the Council at Magistrates’ court to obtain Liability Orders and Valuation Tribunals Completion notices for new properties and liaise with the Valuation of Agency to maintain an accurate banding list and ensure it is reconciled monthly Referring cases and supporting fraud Investigation where potential fraud is identified. Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Provide information for responses to customer complaints Provide tax base information on request changes Statistical returns Carrying out quality and controls checks Authorise write-offs below £500 and information for write offs over £500 Even with a restructure and flexible working more staff removed the increased risk in service delivery Time taken to process new and revised billing will get longer CT collection is 98.5% target if resources reduce collection rates will go down affecting c.£80m cash flow and likely bad debt levels Less resource to investigate fraud Will have to pay extra for expertise and quality controls, lose level of audit compliance Increase in new properties and businesses leads to increased workload Increase in digital contact takes away traffic from customer services but increases email traffic to revenues and benefits Drawing up new CTR scheme , changing schemes, writing Board reports Business Rate Administration Prepare Annual Business Rates briefing for consultation with local businesses Issue annual and ad-hoc xxxx Determine entitlement to reliefs and exemptions Agree payment arrangements with ratepayers Approval notices (reminders, final notice and summons) and take follow up action Represent the Customer at Magistrates’ court Responding to Customer enquiries Issuing completion notices for new properties Providing Audit staff with information for audit. Agreeing and implementing Audit report outcomes Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Authorise write-offs below £500 and provide details of accounts written off Statistical returns Assist with maximising rating income by identifying properties requiring assessment and...
EXTRA RISK. Council Tax Administration Issue annual and ad-hoc bills Determine entitlement to discounts, exemptions, liability of dwellings & hardship applications Increase in new properties and businesses leads to increased workload Liaise with customers including payment arrangements, queries Issuing recovery notices (reminders, final notice and summons) and take follow up action Represent the Council at Magistrates’ court to obtain Liability Orders and Valuation Tribunals Increase in digital contact takes away traffic from customer Services but increases email traffic to revenues and benefits Completion notices for new properties and liaise with the Valuation Office Agency to maintain an accurate banding list and ensure it is reconciled monthly Referring cases and supporting fraud Investigation where potential fraud is identified. Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Provide information for responses to customer complaints Provide tax base information on request changes Statistical returns Carrying out quality and controls checks Authorise write-offs below £500 and information for write offs over £500
