FORMAL COMPLAINTS PROCEDURE Sample Clauses

FORMAL COMPLAINTS PROCEDURE. BPD Zenith Ltd confirms that all complaints by the Client in respect of the Services will be escalated to the Administration Manager and the UK Operations Director. The following information will be requested and recorded: • Detail and source of complaint • Date and time • Contact telephone number • Nature of complaint • Location(s) affected by complaint Complaints can be made in writing, via email to xxxxxxx.xxxx@XXXXxxxxx.xxx, copying our Administration Manager, xxxx.xxxx@xxxxxxxxx.xxx or by post to: Head of Administration BPD Zenith Ltd 0x Xxxxxxxx Xxxxx, Xxxxxx Way, Carlisle CA3 0JG Any written complaint by the Client will be passed to the Head of Administration and an acknowledgement of the complaint will be issued promptly. Appropriate action will be taken to fully understand and resolve the complaint. All complaints will be targeted for a response within five working days. BPD Zenith Ltd – General License Agreement UK 2015 V1.02 This is a legal Agreement between you, the end user (LICENSEE) and BPD Zenith Limited (BPD). BY DOWNLOADING, INSTALLING, COPYING, ACCESSING, CLICKING ON AN "ACCEPT" BUTTON, OR OTHERWISE USING THE PROGRAM OR SERVICE, THE LICENSEE AGREES TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF LICENSEE, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND LICENSEE TO THESE TERMS. If you do not agree to these terms: • DO NOT DOWNLOAD, INSTALL, COPY, ACCESS, CLICK ON AN "ACCEPT" BUTTON, OR USE THE PROGRAM OR SERVICE; AND • PROMPTLY RETURN THE UNUSED MEDIA, DOCUMENTATION, AND ENTITLEMENT CERTIFICATE TO BPD FOR A REFUND OF THE AMOUNT PAID. IF THE PROGRAM WAS DOWNLOADED, YOU MUST DESTROY ALL COPIES OF THE PROGRAM. IF ACCESSING IT UNDER A ‘SOFTWARE AS A SERVICE MODEL’ THEN YOU MUST TERMINATE YOUR USE OF THE SERVICE
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FORMAL COMPLAINTS PROCEDURE. (a) A formal complaint must be submitted in writing within one month of the last alleged occurrence.
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FORMAL COMPLAINTS PROCEDURE. 22.1. The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
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Related to FORMAL COMPLAINTS PROCEDURE

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

  • Formal Grievance Procedure 1. In the event that a complaint cannot be resolved informally, the parties shall pursue the first step in the formal grievance procedure before making any application for arbitration, unless the College and the AAUP agree in writing to alter the procedure or waive one or more of the steps by proceeding directly to arbitration.

  • GRIEVANCE ARBITRATION PROCEDURE The grievance-arbitration procedure set forth in Sections 16.32 through 16.38 shall be applicable only to disputes arising under Division C of this article.

  • Review Procedure If the Plan Administrator denies part or all of the claim, the claimant shall have the opportunity for a full and fair review by the Plan Administrator of the denial, as follows:

  • GRIEVANCE PROCEDURE 7.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.

  • Grievance Redress Mechanism The Recipient shall maintain, throughout Project implementation, and publicize the availability of a grievance mechanism, in form and substance satisfactory to the Association, to hear and determine fairly and in good faith all complaints raised in relation to the Project, and take all measures necessary to implement the determinations made by such mechanism in a manner satisfactory to the Association.

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