Hosted Application. (s) shall mean (i) the ability to access features and functions of the software application(s) and any and all other hosted content made available by Pedigree to Client and/or (ii) a data feed made available to Client.
Hosted Application. Company warrants that the hosted Application will perform substantially in accordance with the descriptions and specifications applicable to such Application for the subscription period (as provided in the applicable Order Form) of the relevant Application license (the “Hosted Application Warranty Period”) under normal use. Notwithstanding anything to the contrary, Company makes no representation or warranty with respect to any third party software, and undertakes no obligations with respect to any third party software, and Company makes no representation or warranty of any kind relating to any Customer-provided content, its quality or any use thereof. Company’s sole liability and Customer’s sole remedy for breach of the foregoing Hosted Application Warranty during the Hosted Application Warranty Period will be, at Company’s option, the repair or replacement of the Application, or a refund of the prepaid subscription fees received by Company from Customer for the remaining unused portion of the Application subscription licenses under the applicable Order Form(s) from the date written notice of deficiency was received from the Customer by Company.
Hosted Application. As between GE and Licensor, Licensor at all times during this Agreement shall bear: Operational Responsibility, Administrative Responsibility, Financial Responsibility and Legal Responsibility for the Hosted Application.
Hosted Application. The Hosted Application refers to the production instance of the hosted Evoke applications to be delivered by the Contractor and according to the Statement of Work. Incident – An Incident is an unplanned interruption to a Contractor-provided Hosted Application or a reduction in the quality of a Contractor-provided service. Failure of any item, software, or hardware used in the support of a system that has not yet affected a Contractor-provided service is also an Incident. For example, the failure of one component of a redundant high availability configuration is an Incident even though it does not interrupt service. Priority Level 1 Incident – System not available to any users (C-1). Completely prevents the normal execution of day to day Agency business operations and the Hosted Application is completely unavailable to Agency users. Priority Level 2 Incident - Negative impact to agency business (C-2). The performance of the Hosted Application is severely degraded compared to performance requirements specified during implementation services, described in the Statement of Work, resulting in intermittent availability and/or negative usability of the Hosted Application. For example, • A function of the Hosted Application is malfunctioning according to system requirements established during implementation but Agency operations are still possible using manual or automated workarounds. • Incidents that describe the degradation of performance of the production instance of the Hosted Application below acceptable levels established during the implementation of the application, described in the Statement of Work. Priority Level 3 Incident - Normal day-to-day agency business (C-3). Does not qualify as a Priority Level 1 or Priority Level 2 but which nonetheless prevents minor functionality from operating or causes minor functions to operate with incorrect results. For example, • A function of the production instance of the Hosted Application is difficult to use or is functioning intermittently. • A function of the Hosted Application has a business or system impact but little to no immediate impact on the normal day to day business operations of the Agency. • Incidents that represent a degradation of performance of the Hosted Application but do not prevent operation of the agency’s day to day business operations and are within acceptable levels in the requirements for the system. Priority Level 4 Incident - General how to question (C-4). Does not qualify as a Priority L...
