Hosted Application. (s) shall mean (i) the ability to access features and functions of the software application(s) and any and all other hosted content made available by Pedigree to Client and/or (ii) a data feed made available to Client.
Hosted Application. Company warrants that the hosted Application will perform substantially in accordance with the descriptions and specifications applicable to such Application for the subscription period (as provided in the applicable Order Form) of the relevant Application license (the “Hosted Application Warranty Period”) under normal use. Notwithstanding anything to the contrary, Company makes no representation or warranty with respect to any third party software, and undertakes no obligations with respect to any third party software, and Company makes no representation or warranty of any kind relating to any Customer-provided content, its quality or any use thereof. Company’s sole liability and Customer’s sole remedy for breach of the foregoing Hosted Application Warranty during the Hosted Application Warranty Period will be, at Company’s option, the repair or replacement of the Application, or a refund of the prepaid subscription fees received by Company from Customer for the remaining unused portion of the Application subscription licenses under the applicable Order Form(s) from the date written notice of deficiency was received from the Customer by Company.
Hosted Application. As between GE and Licensor, Licensor at all times during this Agreement shall bear: Operational Responsibility, Administrative Responsibility, Financial Responsibility and Legal Responsibility for the Hosted Application.
Hosted Application. Subject to the terms and conditions of this Agreement, CCH SFS grants to Customer a limited, non-transferable, nonexclusive right to access and use (subject to the storage/volume limitations and parameters set forth in in the Order Confirmation where applicable) and to permit only the applicable number of Authorized Users to access and use, the Hosted Application solely for Customer’s internal business use within the United States, without any further right to access or use the Hosted Application in any manner. In furtherance of the preceding, Customer acknowledges that a) the Hosted Application is not purchased primarily for personal, family, or household purposes and b) the Hosted Application will be used for business purposes only.
Hosted Application. The Hosted Application refers to the production instance of the hosted Evoke applications to be delivered by the Contractor and according to the Statement of Work. Incident – An Incident is an unplanned interruption to a Contractor-provided Hosted Application or a reduction in the quality of a Contractor-provided service. Failure of any item, software, or hardware used in the support of a system that has not yet affected a Contractor-provided service is also an Incident. For example, the failure of one component of a redundant high availability configuration is an Incident even though it does not interrupt service. Priority Level 1 Incident – System not available to any users (C-1). Completely prevents the normal execution of day to day Agency business operations and the Hosted Application is completely unavailable to Agency users. Priority Level 2 Incident - Negative impact to agency business (C-2). The performance of the Hosted Application is severely degraded compared to performance requirements specified during implementation services, described in the Statement of Work, resulting in intermittent availability and/or negative usability of the Hosted Application. Priority Level 3 Incident - Normal day-to-day agency business (C-3). Priority Level 4 Incident - General how to question (C-4). Does not qualify as a Priority Level 1, 2, or 3 but is a general question of users, a suggested improvement to the Hosted Application, or a possible defect of the core Hosted Application that does not directly nor adversely affect normal, day-to-day, business operations of the Agency. Meantime to Respond - The time between when Contractor or Agency determines a C1, C2, and C3 incidents has occurred and the Contractor has begun the incident communication process per the Escalation Process for Hosted Application. Meantime to Restore - Service restoration occurs when the Agency confirms the Hosted Application is returned to a usable state. Workarounds are considered as restored for SLA regarding meantime to restore. Meantime Status Reporting: Contractor shall provide incident status updates per the Escalation Process.
