INSTALLATIONS AND SERVICE CALLS. (a) Comcast shall maintain a staff of employees sufficient to provide adequate and prompt service to its Subscribers. Comcast shall require that any employee or agent, including any subcontractor, who personally visits any residential dwelling, shall display a photo identification badge. Any vehicle used for installation, operation or maintenance activities by any Comcast employee or agent, including any subcontractor, shall prominently display the Comcast or Xfinity logo.
(b) Standard installations will be performed within seven (7) business days after an order has been placed. “Standard” installations are those aerial installations that are located up to one hundred twenty-five (125) feet from the existing main distribution line.
INSTALLATIONS AND SERVICE CALLS. (a) The Licensee shall provide Cable Service(s) in all areas of the Town to those residents whose homes are passed by the Cable System and who have requested Service and have paid a deposit for such service, if required, within fourteen (14) days of said request and deposit.
(b) In arranging appointments for installations and service calls, the Licensee shall comply with the FCC's Customer Service Regulations, at 47 C.F.R. 76.309(c)(2), attached hereto as Exhibit 12.4.
(i) Standard installations will be performed within seven (7) business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system.
INSTALLATIONS AND SERVICE CALLS. (a) Comcast shall maintain a staff of employees sufficient to provide adequate and prompt service to its Subscribers. Comcast shall require that any employee or agent, including any subcontractor, who personally visits any residential dwelling, to display a photo identification badge. Any vehicle used for installation, operation or maintenance activities by any Comcast employee or agent, including any subcontractor, shall prominently display the Comcast logo.
(b) Standard installations will be performed within seven (7) business days after an order has been placed, or on a date requested by a Subscriber. This timeframe shall not apply where line extension construction is required to provide such service. “Standard” installations are those aerial installations that are located up to one hundred twenty-five (125) feet from the existing main distribution line.
(c) Upon scheduling of appointments with the Subscriber for installations, service calls and other activities, Comcast shall provide the Subscriber with either a specific time or an “appointment window” of a maximum of four (4) hours during Normal Business Hours. Comcast may schedule service calls and installation activities outside of Normal Business Hours at a time that is convenient for the Subscriber.
(d) Comcast may not cancel an appointment with a Subscriber after the close of business on the business day prior to the scheduled appointment. If, at any time, an installer or technician is running late, an attempt to contact the Subscriber must be made prior to the time of the appointment. If the appointment must be rescheduled, it must be done so at a time that is convenient for the Subscriber.
INSTALLATIONS AND SERVICE CALLS. (a) Mediacom shall maintain a competent staff of well-trained employees sufficient to provide adequate and prompt service to its Subscribers. Mediacom shall require that any employee or agent, including any subcontractor, who personally visits any residential dwelling shall display a photo identification badge. Any vehicle used for installation, operation, or maintenance activities by any Mediacom employee or agent, including any subcontractor, shall prominently display the Mediacom logo.
(b) Standard installation will be performed within seven (7) business days after an order has been placed. “Standard” installations are those aerial installations that are located up to one hundred twenty-five (125) feet from the existing distribution system.
INSTALLATIONS AND SERVICE CALLS. (a) Time Warner Cable shall maintain a competent staff of well-trained employees sufficient to provide adequate and prompt service to its Subscribers. Time Warner Cable shall require that any employee or agent, including any subcontractor, who personally visits any residential dwelling shall display a photo identification badge. Any vehicle used for installation, operation or maintenance activities by any Time Warner Cable employee or agent, including any subcontractor, shall prominently display the Time Warner Cable logo.
(b) Standard installations will be performed within seven (7) business days after an order has been placed. “Standard” installations are those aerial installations that are located up to one hundred twenty-five (125) feet from the existing distribution system.
INSTALLATIONS AND SERVICE CALLS. (a) Grantee shall maintain a staff of employees sufficient to provide adequate and prompt service to its Subscribers. Grantee shall require that any employee or agent, including any subcontractor, who personally visits any residential dwelling, shall display a photo identification badge. Any vehicle used for installation, operation or maintenance activities by any Grantee employee or agent, including any subcontractor, shall prominently display Grantee’s logo.
(b) Standard installations will be performed within seven (7) business days after an order has been placed. “Standard” installations are those aerial installations that are located up to one hundred fifty (150) feet from the existing main distribution line.
INSTALLATIONS AND SERVICE CALLS. (a) Comcast shall maintain a staff of employees sufficient to provide adequate and prompt service to its Subscribers. Comcast shall require that any employee or agent, including any subcontractor, who personally visits any residential dwelling, shall display a photo identification badge. Any vehicle used for installation, operation or maintenance activities by any Comcast employee or agent, including any subcontractor, shall prominently display the Comcast logo.
(b) Under Normal Operating Conditions, ninety five percent (95%) of the time, Standard installations will be performed within seven (7) business days after an order has been placed, or at a later date requested by the Subscriber. This timeframe shall not apply where line extension construction is required to provide such service. For purposes of this Section 4.2, “Standard” installations are those installations that are located up to three hundred (300) feet Drop distance from the existing main distribution line. Non-Standard installations, those requiring construction beyond a three hundred (300) foot Drop distance from the existing main distribution line or undergrounding, shall be completed as agreed upon with the potential Subscriber.
(c) Under Normal Operating Conditions, ninety five percent (95%) of the time, work on Service Interruptions will begin promptly, and in no event later than twenty-four (24) hours after the interruption becomes known. Billing inquiries and requests for service, repair, and maintenance not involving Service Interruptions must be acknowledged prior to the end of the next business day after notification. Work on Service Interruptions and other service problems shall be completed as soon as reasonably possible.
(d) Upon scheduling of appointments with the Subscriber for installations, service calls and other activities, Comcast shall provide the Subscriber with either a specific time or an “appointment window” of a maximum of four (4) hours during Normal Business Hours. Comcast may schedule service calls and installation activities outside of Normal Business Hours at a time that is convenient for the Subscriber.
(e) Comcast may not cancel an appointment with a Subscriber after the close of business on the business day prior to the scheduled appointment. If, at any time, an installer or technician is running late, an attempt to contact the Subscriber must be made prior to the time of the appointment. If the appointment must be rescheduled, it must be done so at a time t...
INSTALLATIONS AND SERVICE CALLS. (a) Comcast shall maintain a competent staff of well-trained employees sufficient to provide adequate and prompt service to its Subscribers. Comcast shall require any employee or agent, including any subcontractor, who personally visits any residential dwelling, shall display a photo identification badge. Any vehicle used for installation, operation or maintenance activities by any Comcast employee or agent, including any subcontractor, shall prominently display the Comcast logo and/or “cable contractor” insignia.
(b) Standard installations will be performed within seven (7) business days after an order has been placed. “Standard” installations are those aerial installations that are located up to one hundred twenty-five (125) feet from the existing distribution system.
INSTALLATIONS AND SERVICE CALLS. (a) Service Electric shall maintain a staff of employees sufficient to provide adequate and prompt service to its Subscribers. Service Electric shall require that any employee or agent, including any subcontractor, who personally visits any residential dwelling, shall display a photo identification badge. Any vehicle used for installation, operation or maintenance activities by any Service Electric employee or agent, including any subcontractor, shall prominently display the Service Electric logo.
(b) Standard installations will be performed within seven (7) business days after an order has been placed. “Standard” installations are those aerial installations that are located up to one hundred fifty (150) feet from the existing main distribution line.
INSTALLATIONS AND SERVICE CALLS. The following shall apply to all Subscribers requesting installations or service: (95% of the time as measured quarterly) Installations or service calls shall be available during Normal Business Hours to meet the needs of the residents of the community. Grantee shall offer at the Subscriber’s option (1) a specific time mutually agreed upon between Subscriber and Grantee, or (2) an appointment window of no more than four (4) hours, or (3) a date certain first call of the day, last call of the day, or “call to meet” service call on a first-come, first serve basis. Nothing shall prohibit the Grantee from scheduling service calls and installation activities outside of Normal Business Hours for the express convenience of the Subscriber. Except in the case of Force Majeure, an emergency, or inclement weather preventing Service, Grantee shall not cancel an appointment with a Subscriber after 8 PM on the business day prior to the scheduled appointment. If a Grantee representative is running late for an appointment with a Subscriber and will not be able to keep the appointment as scheduled, the Subscriber will be contacted. The appointment will be rescheduled, as necessary, at a time which is convenient for the Subscriber within a maximum two-hour window. In the event access to the Subscriber’s premises is not made available to Grantee’s representative when the representative arrives during the established appointment window, the technician shall leave written notification stating the time of arrival and requesting that the Grantee be contacted again to establish a new appointment window. Grantee shall not be required to provide written notification for a new appointment window in cases where the Grantee is advised that they will not be given access to the Subscriber’s premises during the appointment window. A violation by the Grantee of the Provisions of this Section shall automatically entitle the Subscriber to one month of free standard Service or twenty-dollars ($20) credit against Subscriber costs for basic and expanded basic service whichever is greater or alternatively, the Subscriber may elect to pursue the rights or privileges provided for under section 1722 of the California Civil Code or other legal requirement regarding actual Subscriber losses pertaining to lost wages or other expenses resulting from the failure of the Grantee to meet service call obligations. Grantee will notify Subscriber about the four-hour service window at the time when the Subscr...
