Vulnerable Clients. A vulnerable client is, but not limited to, someone who, due to their personal circumstances, may be susceptible to harm in the absence of appropriate levels of care designed to cater for vulnerabilities. The Affiliate shall exercise all reasonable caution, effort, and care to identify vulnerable clients in timely manner, to avoid fair customer treatment concerns and potential customer harm. It is important to understand that vulnerability is as a spectrum of risk and potential harm affecting susceptible Clients. Evidently, not all Clients with characteristics of vulnerability are vulnerable and subject to harm. However, Clients with vulnerable characteristics may be more likely to have further or distinctive needs which shall be identified and attended to with care to ensure fair treatment and prevention of potential undue harm.
Vulnerable Clients. We operate a vulnerable client policy and we have the discretion to waive or reduce the Set-Up Fee and/or reduce the Monthly Management Fee to the minimum based upon personal or household circumstances.
Vulnerable Clients. We understand that from time to time our clients may find themselves dealing with circumstances which could mean they are potentially vulnerable. For example, a change in health, caring for a family member or coping with the loss of a loved one. There are many different types of vulnerability, and what makes one person vulnerable might not affect someone else. When we are vulnerable, our need for financial advice may change. However, admitting vulnerability or seeking help can sometimes feel hard. If this is something you would like to discuss with your adviser please ask for a copy of our Vulnerable Client Guide. This guide is designed to help explain vulnerability and the ways in which we might be able to support you. If you feel any of the circumstances in the brochure apply to you, please talk to us.
Vulnerable Clients. The Consumer Duty regime introduces obligations regarding retail customers having certain vulnerability characteristics. A vulnerable client is, but not limited to, someone who, due to their personal circumstances, may be susceptible to harm in the absence of appropriate levels of care designed to cater for such vulnerabilities. Affiliates should take into consideration the Company’s negative target market which includes retail consumers with certain vulnerability characteristics and ensure that the xxxxxxx.xxx products and services are not promoted to such retail consumers to the extent the Affiliate is aware of such characteristics. It is important to understand that vulnerability is as a spectrum of risk and potential harm affecting susceptible Clients. Evidently, not all Clients with characteristics of vulnerability are vulnerable and subject to harm. However, Clients with vulnerable characteristics may be more likely to have further or distinctive needs which shall be identified and attended to with care to ensure fair treatment and prevention of potential undue harm.
Vulnerable Clients. The Parties recognize that there are employees designated by the Employer to work with vulnerable individuals to whom the Employer provides services. It is in the public interest that employees so designated do not have a history of behaviour which is incompatible with such assignments. (Review Appendix 1). The Parties recognize that an employee's privacy and reputation must be recognized and protected. Information gathered to establish suitability for assignments is to be treated with confidentiality.
(a) There shall be established a Labour/Management Committee composed of members equal in number, represented by the Employer and the Union. The size of this Committee shall be two (2) Union representatives and two (2) Employer representatives unless otherwise mutually agreed by the Parties.
(b) The Committee shall meet as required at a mutually agreeable time and place.
(c) An Employer representative and a Union representative shall alternate as Chairperson of the Committee.
(d) The Committee shall not have jurisdiction over wages or any other matter of collective bargaining, including the administration of this Agreement. The Committee shall not have the power to bind either the Union or its members or the Employer to any decision or conclusions reached in their discussions. The Committee shall have the power to make recommendations to the Union and the Employer on the following general matters:
(1) reviewing matters, other than grievances, relating to the maintenance of good relations between the parties;
(2) correcting conditions causing grievances and misunderstanding;
Vulnerable Clients. (a) Stupay understands that you may experience hardship or vulnerability. Stupay ensures vulnerable clients are dealt with fairly and flexibly. Stupay recognises clients may experience vulnerability for a range of reasons, including but not limited to:
(i) the actions of the market or individual providers, e.g. being targeted by inappropriate products, or being given inadequate or overly complex documentation;
(ii) experiencing specific life events or temporary difficulties, e.g., an accident or sudden illness, relationship breakdown, family violence, job loss, having a baby or the death of a family member; and
(iii) personal or social characteristics that can affect a person’s ability to manage financial interactions, e.g. speaking a language other than English, having different cultural assumptions or attitudes about money, or experiencing cognitive or behavioural impairments due to intellectual disability, mental illness, chronic health problems or age.
(b) You agree to inform us of your vulnerability as soon as reasonably practicable so that we are able to assist you. Stupay may become aware of your vulnerability by other means where it is reasonably practicable for us to do so.
(c) You are entitled to request financial hardship assistance. You can inform us that you are in financial hardship in writing, electronically, or by telephone (“Hardship Request”).
(d) If we become aware that you are having trouble meeting your financial obligations with us, we will discuss your situation and the options available to help you, which may include negotiating a new Payment Schedule.
(e) Within fourteen (14) days of receiving a Hardship Request from you, we may ask you for more information. In order for us to consider your Hardship Request, you must provide that information within fourteen (14) days of our request.
(f) The outcome of your Hardship Request will be provided to you in writing within fourteen (14) days of either:
(i) you providing us with the additional information; or
(ii) if no additional information is requested, then within twenty-one (21) days of the Hardship Request.
(g) Where we deny your Hardship Request we will give you reasons and you have the right to contact AFCA if you wish to lodge a complaint.
(h) During our assessment of your Hardship Request:
(i) all Payments on your account will be ceased and fees will be frozen;
(ii) we consider the appropriateness of your Nominated Payment Method;
(iii) we consider waiving our fees and charges (inc...
