Monitoring and Response. The Department and Licensee shall monitor and discuss emerging issues relevant to the quality of drinking water supplied by the Licensee that are not addressed by the Guidelines or otherwise by this Memorandum and that may be of public health significance.
Monitoring and Response. Avaya will protect Customer against reasonably anticipated security incidents by monitoring the systems within the Avaya environment to detect evidence of a Security Breach and will respond to a Security Breach by executing its data breach response process to manage response corrective action, and communication, as applicable. If a Security Breach affecting Customer is confirmed to have occurred, Avaya, at its expense and in accordance with the applicable Information Protection Laws, will immediately take action to prevent the continuation of the Security Breach.
Monitoring and Response. Fault Monitoring - We monitor status events on network devices including network availability and backup success/failure. Trintech will monitor database sizing and job loads and provide suggestions to suggest to Company to achieve optimal performance metrics.
Monitoring and Response. If you purchase Deneb Cloud Services, Deneb will provide continuous monitoring to insure server availability and will notify you of any monitoring alerts.
Monitoring and Response. In consideration of the Fees, VitalCALL shall monitor the Equipment for Alarm Signals through the Central Monitoring Facility and respond to Alarm Signals received at the Central Monitoring Facility in accordance with its procedures and applicable Australian Standards (‘Services’). VitalCALL will use due care and skill to provide the Services.
Monitoring and Response. Meriplex agrees to provide the following monitoring and response services:
Monitoring and Response. Novus will provide the following monitoring and response services: · Availability Monitoring. Novus will monitor web and email server availability. Availability is tested every five (5) minutes via ping. Novus staff will be alerted if the test fails. · Fault Monitoring. Novus monitors status events on web and mail servers and network devices including network availability and backup success/failure.
Monitoring and Response. To verify that the ADEPTIA application is up and available for users, ADEPTIA will set up monitoring services for all three Production, Staging and Development environments. ADEPTIA will monitor, on a 24-hour basis, each of the following: (i) TCP (HTTPS, HTTP, etc.) and Database ports per server for service availability, (ii) server ping every ten (10) minutes for general server availability, (iii) status events on servers and network devices, including network availability, process status, file system capacity and backup status, (iv) core operating system and application log files for critical/warning events, (v) key performance metrics for a server’s operating system, CPU utilization and memory usage. Automated alerts will be set up to be sent in case of actual or impending failure. ADEPTIA team will respond with corrective actions as per the response times below to address any problems to ensure maximum application uptime. The performance information will also be reviewed quarterly for capacity planning. Data Backup and Recovery Data backups will be done both onsite and offsite to ensure maximum redundancy. Amazon provides S3 storage which utilizes RAID storage devices to protect against disk drive failure. Data backups will be done periodically based on a schedule agreed with Licensee, for both onsite and offsite storage. These backups will be for application data and all data flow configurations that have been implemented. ADEPTIA shall initiate restoration of backed-up data stored onsite, within 2 hours of Licensee making a request via technical support or if a need to do so is determined by the ADEPTIA team. Similarly, ADEPTIA shall initiate restoration of backed-up data stored offsite, within 6 hours of Licensee making a request via technical support or if a need to do so is determined by the ADEPTIA team. Scheduled Maintenance ADEPTIA will schedule routine maintenance downtimes during which the ADEPTIA application will not be available. To minimize disruption to customers, these maintenance downtimes will be planned for weekends and will be announced to Licensee at least a week in advance. To maximize optimal performance and security of the xxxxxx and network equipment, ADEPTIA will perform routine maintenance tasks such as installing service packs or patches on the servers and network equipment on a regular basis, possibly requiring servers and/or network devices to be removed from service. ADEPTIA will also perform application maintenance for ap...
Monitoring and Response. ◆ ENA will ticket and automatically notify the designated contact of an ENA Voice service interruption within ENA’s hosted infrastructure, whether Major, or Critical. ◆ For all service interruptions, whether detected via monitoring or via Customer call to the ENA CTAC to report a problem, the following target timelines apply: ENA Voice SLA Tier Response/Resolution Incident Level Target Response3 Time* Target Resolution4 Time** Critical 2 hours 4 hours Major 4 hours 12 hours Minor 16 hours 30 hours or within next maintenance window *Response Time is defined as trouble isolation with communication back to the customer and appropriate dispatch as required. **Resolution Time designates the timeframe in Service Hours in which the underlying problem is fixed. In some cases, this may require a hardware or software vendor to develop and provide a permanent fix which can be applied to resolve the problem; and, could exceed expected Resolution Time.
Monitoring and Response
