On-Going Support. During the Subscription Term, MobiChord or its authorized reseller, as applicable, shall provide support for the Subscription Service as set forth herein.
On-Going Support. Sensor-Technik agrees to provide technical and engineering support for the Product and the manufacturing of the Product on an as needed and on-going basis. The Parties agree to negotiate in good faith, and to enter into a consulting agreement concerning this on-going technical support.
On-Going Support. The Contractor shall provide on-going technical support to the mission for [**Redacted**] after launch. A one-day or less callback response is required. The Contractor should plan for a level of effort labor equivalent to [**Redacted**] for [**Redacted**] months.
On-Going Support. Supplier shall provide, per the terms of this agreement, on-going technical support via telephone to Alcatel, 24 hours a day, 7 days a week during the term of the Agreement or for the term of any support agreement signed under the Agreement or for the remainder of the end-user’s Warranty period, whichever is longer. Notwithstanding the forgoing all technical support during the warranty period will be provided at no charge. Such support will be rendered from a Supplier location approved by Alcatel. This support will be rendered in accordance with a mutually developed support operation procedure that documents critical support elements, including without limitation call reporting and closure, remote access control, performance measurements and reporting, escalation, criticality classification and response, software patch management, call-out procedures, and engineering complaint responses. Such operating procedures will be documented within 30 calendar days after the date of the Agreement. Such support will include software fixes to Alcatel TAC reported problems related to Supplier provided software within a range to include the current market release to the two prior market releases.
On-Going Support. At the conclusion of the Product Development and Prototype Phase of the Program, Plexus and the Customer will jointly review the entire Program to assure compliance with the Program Specifications. When this has been completed, Plexus will notify the Customer in writing that this Phase has been completed, and the Customer will have thirty (30) days to respond by identifying errors or omissions they believe should be corrected by Plexus under this Agreement. After that period, the Customer requests for on-going support will be handled on a time and materials basis at Plexus' then current billing rates.
On-Going Support. Contractor shall provide on-going support 24 hours per day, 7 days per week, 365 days per year (24/7/365), pursuant to the Maintenance and Support table below. The Contractor shall monitor all nightly batch processes and provide Client Agency with an immediate response, including escalation as appropriate, in the case of a failure. Maintenance and Support Table Software Support 24 / 7 / 365 Unlimited Telephone Technical Support √ Two Hour Telephone Response Time √ Remote Dial-in Analysis √ Software Standard Release – Improvements √ Software Supplemental Releases √ Automatic Call Escalation √ Software Customer Alert Bulletins √ Hardware Support 24 / 7 / 365 On-Site Response √ On-Site Corrective Maintenance √ On-Site Parts Replacement √ Preventive Maintenance √ Escalation Support √ Hardware Service Reporting √ Hardware Customer Alert Bulletins √ Annual Diagnostic Review √ Replacement of Backend Components as Needed √
On-Going Support. In consultation with the Licensee, the Corporation may provide on-going support, supervision and quality control, including co-facilitation and facilitation rating.
On-Going Support. As and when available from time to time in the ordinary course of SSA's business, SSA (or SSA's Licensor or SSA's Affiliate, as determined by SSA) shall, unless indicated otherwise in a Supplemental Schedule, make available to CLIENT (I) Updates and Upgrades and (ii) access via telephone (or other electronic means as determined by SSA) to qualified technical personnel for advice and consultation regarding CLIENT's use of the Software (collectively "On-Going Support"). Unless indicated otherwise in a Supplemental Schedule, during the first twelve (12) months this Agreement remains in effect, SSA (or SSA's Licensor or SSA's Affiliate, as determined by SSA) shall provide to CLIENT On-Going Support and, in consideration thereof, CLIENT shall pay SSA an On-Going Support fee equal to eighteen (1*%) of SSA's current standard Software license fee for the Software listed in a Supplemental Schedule. After the first twelve (12) months, and for a period of two (2) consecutive years thereafter, CLIENT may elect to receive On-Going Support upon payment to SSA of an annual On-Going Support fee equal to eighteen (18%) of the then current Software license fee charged to new customers of SSA for the then current version of the Software listed in the Supplemental Schedule and acquired under the same Method of Acquisition. Thereafter, CLIENT may elect to receive On-Going Support upon payment of such fees to be established by SA in accordance with SSA's then current policies and procedures. The On-Going Support fee together with the initial term (beginning upon the effective date of the related Supplemental Schedule) during which On-Going Support will be made available by SSA (or SSA's Licensor or SSA's Affiliate, as conflict between any On-Going Support fee calculated in accordance with the foregoing paragraph and the corresponding fee set forth in the Supplemental Schedule, the fee set forth in the Supplemental Schedule shall govern and control with respect to the Software identified therein. SSA will invoice CLIENT the appropriate On-Going Support fee annually prior to the anniversary date of this Agreement or, in the 3 case of multiple year commitments for which full payment has been received by SSA, prior to the expiration of such commitment and annually thereafter. If CLIENT elects to renew On-Going Support fee annually prior to the anniversary date of this Agreement or, in the case of multiple year expiration of such commitment and annually thereafter. If CLIENT elects ...
On-Going Support. DSC wishes to support IMI to the fullest extent that it can. Accordingly, DSC shall provide IMI with on-going and continuous training and instruction by telephone and telefax free of charge. On site support shall be provided to IMI by DSC at mutually acceptable times and upon mutually acceptable terms. ----------- * Denotes confidential material omitted and filed separately with the Securities and Exchange Commission.
On-Going Support. 4.7.1 Prior to commencement of Acceptance Testing of the Customized Product, COMPANY will set up an on-going support ("OGS") team to be chaired by the head of COMPANY's Information Technology Department and comprised of COMPANY and AMDOCS personnel who are acquainted with the Customized Product, subject to Section 4.7.3.
