Support Operation. Within the support operation, an additional support team of SIX shall be available as second level support and shall receive both breakdown reports and support requests from the participants. Any and all participants shall ensure support to their users in accordance with their own operating levels. 1.3 Operating Levels of the Production System (P Level) 12 midnight 8 am 12 noon 1 pm 5 pm 12 midnight Support operation Service operation Basic operation 6 am 10 pm Figure 1: Operating levels of the production system (P level) Support operation Bank working days 8 am – 12 noon 1 pm – 5 pm* Active Immediate Service operation Daily 6 am – 10 pm Active Within 60 minutes Basic operation 7 x 24 hrs. Active Within 120 minutes (outside service operation hours) * On days before a bank holiday, the support team shall close one hour earlier. Bank holidays shall correspond to the Swiss bank holiday calendar of SIX Interbank Clearing Ltd. The workaround time for breakdowns shall be a maximum of 8 hours and 45 minutes in the course of the service operation. The workaround solutions shall be fixed in the following release. 1.4 Operating levels of the test systems (XE/XP level) 12 midnight 8 am 12 noon 1 pm 5 pm 12 midnight Support operation Service operation Basic operation 08 am 5 pm Figure 2: Operating levels of the test systems (XE/P level) Support operation Bank working days 8 am – 12 noon 1 pm – 5 pm* Active “best effort” Service operation Bank working days 8 am – 5 pm Active “best effort” Basic operation 24/7 Active Start of the service time * On days before a bank holiday, the support team shall close one hour earlier. In principle, the test system can be used 7 x 24 hours; however, reduced operating levels shall apply to the production system. Breakdowns shall be removed only in the course of support operation and as second priority (“best effort”, the production system shall always take precedence). No breakdown team shall be available outside support hours. Maintenance shall take place unannounced and be possible at any time. No availability shall be shown. 1.5 Business Continuity Management and Disaster Recovery (BCM) For a disaster causing partial or total breakdown of a building, IT infrastructure, personnel or provider relevant for rendering the agreed services, SIX has established a Business Continuity Management. SIX Group Ltd shall maintain an emergency task force across all companies of SIX and a dedicated emergency organization for SIX. These processes sha...

Support Operation. During support operation, the SIX support team is also available to provide Level 2 support and handle both malfunction reports and support requests from network partners. Network partners provide Level 1 support to their customers. Support provides Level 2 support to the participating network partners. Customers are referred to their respective network partners. Support requests via telephone or e-mail are subject to charge. Midnight 6:00 am 8:00 am Noon1:00 pm 5:00 pm 10:00 pm Midnight Figure 1: Operating levels of the production systems The following readiness and response times, as well as malfunction and support teams, apply to the operating levels: Basic operation Service operation Support operation 1 Standby times 24/7 Bank working days: 8:00 am–12:00 noon 1:00 pm–5:00 pm Bank working days: 8:00 am–12:00 noon 1:00 pm–5:00 pm Response time Immediately from start of service operation Within 60 minutes Telephone: immediately E-mail: within 4 h Malfunction reporting center Active Active Inactive Support team Inactive Inactive Active 1 The support office closes one hour early on the day before a holiday observed by the bank. These holidays follow the Swiss banking holiday calendar of SIX Interbank Clearing Ltd. Automatic monitoring: 24/7, 365 days a year The SIX support team is available to network partners during support operation as a single point of contact (SPOC) for all operational questions concerning the eBill service. Via the SPOC, SIX fields both second-level support requests and malfunction reports as well as general questions from network partners. Invoice issuers wishing to submit support requests directly to SIX are referred to their respective network partners. The SIX support team will provide information to employees of the network partners only if they are known to SIX and possess the appropriate support authorization. For this purpose, SIX maintains identification details in its systems concerning network partner employees with support authorization. Known employees of the network partners may authorize new employees to obtain support. The process for this authorization involves SIX sending an e-mail to an employee already known to it asking this employee to confirm authorization of the new employee. If this request is confirmed, the new employee will be granted authorization and will receive information from that point onward. A copy of the request will be sent to the main contact at the network partner. Support authorization for netwo...

Support Operation. During support operations, there are additional employees on duty to act as support team of SIX for Network Partners. The support team receives both malfunction reports (such as interruptions, incidents) and various support requests (such as access requests) from Network Partners and acts as a single point of contact (SPOC). Support requests from Network Partners are subject to a fee and shall only be responded within the support operation. Support requests from Invoice Issuers shall be only responded to by respective Network Partners. SIX refers Invoice Issuers to their respective Network Partner for any inquiries.

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Direct Operation System Agency may temporarily assume operations of a Grantee’s program or programs funded under this Contract when the continued operation of the program by Xxxxxxx puts, at risk, the health or safety of clients and/or participants served by Grantee.
Operation of the Business During the period from the date of this Agreement to the Closing Date, the Stockholders shall cause the Company to conduct its operations and the Business in the Ordinary Course of Business and in material compliance with all laws applicable to the Company or any of its properties or assets and, to the extent consistent therewith, use its Reasonable Best Efforts to preserve intact its current business organization, keep its physical assets in good working condition, keep available the services of its current officers and employees and preserve its relationships with customers, suppliers and others having business dealings with it to the end that its goodwill and ongoing business shall not be impaired in any material respect. Without limiting the generality of the foregoing, prior to the Closing Date, the Company and the Stockholders shall not and shall cause the Company not to, in each case, without the prior written consent of the Buyer (which consent shall not be unreasonably withheld, conditioned or delayed) and except as otherwise contemplated by this Agreement, incur any funded indebtedness: (a) issue or sell, or redeem or repurchase, any stock or other securities of the Company or any warrants, options or other rights to acquire any such stock or other securities (except pursuant to the conversion or exercise of outstanding convertible securities, options or warrants outstanding on the date hereof), or amend any of the terms of (including without limitation the vesting of) any such convertible securities or options or warrants; (b) except as otherwise contemplated under Section 4.4(h), below, split, combine or reclassify any shares of its capital stock; or, except as may be required to enable Stockholders to pay taxes on the Pre-Tax Profits of the Company through the Closing Date, and except as otherwise contemplated under Section 4.4(h), below, declare, set aside or pay any dividend or other distribution (whether in cash, stock or property or any combination thereof) in respect of its capital stock; (c) except in connection with the Required Financing (hereinafter described), create, incur, assume or guaranty any indebtedness for borrowed money (including obligations in respect of capital leases) except in the Ordinary Course of Business or in connection with the transactions contemplated by this Agreement; assume, guarantee, endorse or otherwise become liable or responsible (whether directly, contingently or otherwise) for the obligations of any other person or entity; or make any loans, advances or capital contributions to, or investments in, any other person or entity; (d) enter into, adopt or amend any Employee Benefit Plan or any employment or severance agreement or arrangement or (except for normal increases in the Ordinary Course of Business for employees who are not Affiliates) increase in any manner the compensation or fringe benefits of, or materially modify the employment terms of, its directors, officers or employees, generally or individually, or pay any bonus or other benefit to its directors, officers or employees; (e) acquire, sell, lease, license or dispose of any assets or property (including without limitation any shares or other equity interests in or securities of the Company or any corporation, partnership, association or other business organization or division thereof), other than purchases and sales of Inventories and other assets in the Ordinary Course of Business; (f) except in connection with the Required Financing (hereinafter described), mortgage or pledge any of its property or assets (including without limitation any shares or other equity interests in or securities of the Company or any corporation, partnership, association or other business organization or division thereof), or subject any such property or assets to any Security Interest; (g) discharge or satisfy any Security Interest or pay any obligation or liability other than in the Ordinary Course of Business; (h) as at the Closing Date, and after giving effect to the declaration or funding of any dividends or distributions to the Stockholders, whether in cash or in property, (A) the combined stockholders’ equity of both the Company and DiscCo shall be not less than $4,000,000, (B) neither the Company nor DiscCo will have an indebtedness in excess of $100,000, and (C) not less than $500,000 of the combined assets of both the Company and DiscCo will be in the form of cash, cash equivalents or immediately marketable securities which is necessary to cover operating expenses of the Company and DiscCo incurred in the ordinary course of business; (i) amend the charter, by-laws or other organizational documents of the Company; (j) change in any material respect its accounting methods, principles or practices, except insofar as may be required by a generally applicable change in GAAP; (k) enter into, amend, terminate, take or omit to take any action that would constitute a violation of or default under, or waive any rights under, any material Contract or agreement; (l) institute or settle any Legal Proceeding; (m) take any action or fail to take any action permitted by this Agreement with the knowledge that such action or failure to take action would result in (i) any of the representations and warranties of the Company set forth in this Agreement becoming untrue in any material respect or (ii) any of the conditions to the Closing set forth in Article V not being satisfied; or (n) agree in writing or otherwise to take any of the foregoing actions.
Co-operation Each Party acknowledges that this ESA must be approved by the Department and agree that they shall use Commercially Reasonable efforts to cooperate in seeking to secure such approval.
Operational Contacts Each Interconnection Party shall designate, and provide to each other Interconnection Party contact information concerning, a representative to be responsible for addressing and resolving operational issues as they arise during the term of the Interconnection Service Agreement.
PROJECT SERVICES Landlord shall furnish services as follows:
Construction Documents Phase Services 3.4.1 Based on the Owner’s approval of the Design Development Documents, and on the Owner’s authorization of any adjustments in the Project requirements and the budget for the Cost of the Work, the Architect shall prepare Construction Documents for the Owner’s approval. The Construction Documents shall illustrate and describe the further development of the approved Design Development Documents and shall consist of Drawings and Specifications setting forth in detail the quality levels and performance criteria of materials and systems and other requirements for the construction of the Work. The Owner and Architect acknowledge that, in order to perform the Work, the Contractor will provide additional information, including Shop Drawings, Product Data, Samples and other similar submittals, which the Architect shall review in accordance with Section 3.6.4.
Processing operations The personal data transferred will be subject to the following basic processing activities (please specify):
Business Operations Company will provide all necessary equipment, personnel and other appurtenances necessary to conduct its operations. Company will conduct its business operations hereunder in a lawful, orderly and proper manner, considering the nature of such operation, so as not to unreasonably annoy, disturb, endanger or be offensive to others at or near the Premises or elsewhere on the Airport.
Operational Control Directing the operation of the Transmission Facilities Under ISO Operational Control to maintain these facilities in a reliable state, as defined by the Reliability Rules. The ISO shall approve operational decisions concerning these facilities, made by each Transmission Owner before the Transmission Owner implements those decisions. In accordance with ISO Procedures, the ISO shall direct each Transmission Owner to take certain actions to restore the system to the Normal State. Operational Control includes security monitoring, adjustment of generation and transmission resources, coordination and approval of changes in transmission status for maintenance, determination of changes in transmission status for reliability, coordination with other Control Areas, voltage reductions and Load Shedding, except that each Transmission Owner continues to physically operate and maintain its facilities.
Construction Phase Services 3.1.1 – Basic Construction Services

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