Support Operation. Within the support operation, an additional support team of SIX shall be available as second level support and shall receive both breakdown reports and support requests from the participants. Any and all participants shall ensure support to their users in accordance with their own operating levels. 1.3 Operating Levels of the Production System (P Level) 12 midnight 8 am 12 noon 1 pm 5 pm 12 midnight Support operation Service operation Basic operation 6 am 10 pm Figure 1: Operating levels of the production system (P level) Support operation Bank working days 8 am – 12 noon 1 pm – 5 pm* Active Immediate Service operation Daily 6 am – 10 pm Active Within 60 minutes Basic operation 7 x 24 hrs. Active Within 120 minutes (outside service operation hours) * On days before a bank holiday, the support team shall close one hour earlier. Bank holidays shall correspond to the Swiss bank holiday calendar of SIX Interbank Clearing Ltd. The workaround time for breakdowns shall be a maximum of 8 hours and 45 minutes in the course of the service operation. The workaround solutions shall be fixed in the following release. 1.4 Operating levels of the test systems (XE/XP level) 12 midnight 8 am 12 noon 1 pm 5 pm 12 midnight Support operation Service operation Basic operation 08 am 5 pm Figure 2: Operating levels of the test systems (XE/P level) Support operation Bank working days 8 am – 12 noon 1 pm – 5 pm* Active “best effort” Service operation Bank working days 8 am – 5 pm Active “best effort” Basic operation 24/7 Active Start of the service time * On days before a bank holiday, the support team shall close one hour earlier. In principle, the test system can be used 7 x 24 hours; however, reduced operating levels shall apply to the production system. Breakdowns shall be removed only in the course of support operation and as second priority (“best effort”, the production system shall always take precedence). No breakdown team shall be available outside support hours. Maintenance shall take place unannounced and be possible at any time. No availability shall be shown. 1.5 Business Continuity Management and Disaster Recovery (BCM) For a disaster causing partial or total breakdown of a building, IT infrastructure, personnel or provider relevant for rendering the agreed services, SIX has established a Business Continuity Management. SIX Group Ltd shall maintain an emergency task force across all companies of SIX and a dedicated emergency organization for SIX. These processes sha...

Support Operation. During support operation, the SIX support team is also available to provide Xxxxx 0 support and handle both malfunction reports and support requests from network partners. Network partners provide Level 1 support to their customers. Support provides Level 2 support to the participating network partners. Customers are referred to their respective network partners. Support requests via telephone or e-mail are subject to charge. Midnight 6:00 am 8:00 am Noon1:00 pm 5:00 pm 10:00 pm Midnight Figure 1: Operating levels of the production systems The following readiness and response times, as well as malfunction and support teams, apply to the operating levels: Basic operation Service operation Support operation 1 Standby times 24/7 Bank working days: 8:00 am–12:00 noon 1:00 pm–5:00 pm Bank working days: 8:00 am–12:00 noon 1:00 pm–5:00 pm Response time Immediately from start of service operation Within 60 minutes Telephone: immediately E-mail: within 4 h Malfunction reporting center Active Active Inactive Support team Inactive Inactive Active 1 The support office closes one hour early on the day before a holiday observed by the bank. These holidays follow the Swiss banking holiday calendar of SIX Interbank Clearing Ltd. Automatic monitoring: 24/7, 365 days a year The SIX support team is available to network partners during support operation as a single point of contact (SPOC) for all operational questions concerning the eBill service. Via the SPOC, SIX fields both second-level support requests and malfunction reports as well as general questions from network partners. Invoice issuers wishing to submit support requests directly to SIX are referred to their respective network partners. The SIX support team will provide information to employees of the network partners only if they are known to SIX and possess the appropriate support authorization. For this purpose, SIX maintains identification details in its systems concerning network partner employees with support authorization. Known employees of the network partners may authorize new employees to obtain support. The process for this authorization involves SIX sending an e-mail to an employee already known to it asking this employee to confirm authorization of the new employee. If this request is confirmed, the new employee will be granted authorization and will receive information from that point onward. A copy of the request will be sent to the main contact at the network partner. Support authorization for netwo...

Support Operation. During support operations, there are additional employees on duty to act as support team of SIX for Network Partners. The support team receives both malfunction reports (such as interruptions, incidents) and various support requests (such as access requests) from Network Partners and acts as a single point of contact (SPOC). Support requests from Network Partners are subject to a fee and shall only be responded within the support operation. Support requests from Invoice Issuers shall be only responded to by respective Network Partners. SIX refers Invoice Issuers to their respective Network Partner for any inquiries.

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Direct Operation System Agency may temporarily assume operations of a Grantee’s program or programs funded under this Contract when the continued operation of the program by Xxxxxxx puts, at risk, the health or safety of clients and/or participants served by Grantee.
Operation of the Business Except as set forth on Section 10.1 of the Sentech Disclosure Schedule, as contemplated by this Agreement or as expressly agreed to in writing by Sensec and Ensec, during the period from the date of this Agreement to the Effective Time, Sentech and its Subsidiaries will conduct their operations only in the ordinary course of business consistent with sound financial, operational and regulatory practice, and will take no action which would materially adversely affect their ability to consummate the Transactions. Without limiting the generality of the foregoing, except as otherwise expressly provided in this Agreement or except as disclosed in the Sentech Disclosure Schedule, prior to the Effective Time, neither Sentech nor any of its Subsidiaries will, without the prior written consent of Sensec and Ensec: (a) amend its Charter Documents or bylaws (or similar organizational documents); (b) authorize for issuance, issue, sell, deliver, grant any options for, or otherwise agree or commit to issue, sell or deliver any shares of its capital stock or any other securities, other than pursuant to and in accordance with the terms of any Existing Options or Sentech Warrants listed on the Sentech Disclosure Schedule; (c) recapitalize, split, combine or reclassify any shares of its capital stock; declare, set aside or pay any dividend or other distribution (whether in cash, stock or property or any combination thereof) in respect of its capital stock; or purchase, redeem or otherwise acquire any of its or its Subsidiaries' securities or modify any of the terms of any such securities; (d) (i) create, incur, assume or permit to exist any long-term debt or any short-term debt for borrowed money other than under existing notes payable, lines of credit or other credit facilities or in the ordinary course of business, or with respect to its Wholly-Owned Subsidiaries in the ordinary course of business; (ii) assume, guarantee, endorse or otherwise become liable or responsible (whether directly, contingently or otherwise) for the obligations of any other Person except its Wholly-Owned Subsidiaries in the ordinary course of business or as otherwise may be contractually required and disclosed in the Sentech Disclosure Schedule; or (iii) make any loans, advances or capital contributions to, or investments in, any other Person except its Wholly-Owned Subsidiaries; (i) amend any Sentech Benefit Plan or (ii) except in the ordinary course of business consistent with usual practice or established policy (a) increase in any manner the rate of compensation of any of its directors, officers or other employees everywhere, except for increases in the ordinary course of business; (b) pay or agree to pay any bonus, pension, retirement allowance, severance or other employee benefit except as required under currently existing Sentech Benefit Plans disclosed in the Sentech Disclosure Schedule or in the ordinary course of business; or (c) amend, terminate or enter into any employment, consulting, severance, change in control or similar agreements or arrangements with any of its directors, officers or other employees; (f) enter into any material agreement, commitment or contract, except agreements, commitments or contracts for the purchase, sale or lease of goods or services in the ordinary course of business; (g) other than in the ordinary course of business, authorize, recommend, propose or announce an intention to authorize, recommend or propose, or enter into any Contract with respect to, any (i) plan of liquidation or dissolution, (ii) acquisition of a material amount of assets or securities, (iii) disposition or Encumbrance of a material amount of assets or securities, (iv) merger or consolidation or (v) material change in its capitalization; (h) change any material accounting or Tax procedure or practice; (i) take any action the taking of which, or knowingly omit to take any action the omission of which, would cause any of the representations and warranties herein to fail to be true and correct in all material respects as of the date of such action or omission as though made at and as of the date of such action or omission; (j) compromise, settle or otherwise modify any material claim or litigation not identified in the Sentech Disclosure Schedule; or (k) commit or agree to do any of the foregoing.
Co-operation Each Party acknowledges that this ESA must be approved by the Department and agree that they shall use Commercially Reasonable efforts to cooperate in seeking to secure such approval.
Operational Contacts Each Interconnection Party shall designate, and provide to each other Interconnection Party contact information concerning, a representative to be responsible for addressing and resolving operational issues as they arise during the term of the Interconnection Service Agreement.
PROJECT SERVICES Landlord shall furnish services as follows:
Processing operations The personal data transferred will be subject to the following basic processing activities (please specify):
Business Operations Company will provide all necessary equipment, personnel and other appurtenances necessary to conduct its operations. Company will conduct its business operations hereunder in a lawful, orderly and proper manner, considering the nature of such operation, so as not to unreasonably annoy, disturb, endanger or be offensive to others at or near the Premises or elsewhere on the Airport.
Operational Control Directing the operation of the Transmission Facilities Under ISO Operational Control to maintain these facilities in a reliable state, as defined by the Reliability Rules. The ISO shall approve operational decisions concerning these facilities, made by each Transmission Owner before the Transmission Owner implements those decisions. In accordance with ISO Procedures, the ISO shall direct each Transmission Owner to take certain actions to restore the system to the Normal State. Operational Control includes security monitoring, adjustment of generation and transmission resources, coordination and approval of changes in transmission status for maintenance, determination of changes in transmission status for reliability, coordination with other Control Areas, voltage reductions and Load Shedding, except that each Transmission Owner continues to physically operate and maintain its facilities.
Construction Phase Services 3.1.1 – Basic Construction Services
Current Operating Areas Where logging or road construction is in progress but not completed, unless agreed otherwise, Purchaser shall, before opera- tions cease annually, remove all temporary log culverts and construct temporary cross drains, drainage ditches, dips, berms, culverts, or other facilities needed to control erosion.

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